# Feedback **URL:** https://community.kinsta.com/c/feedback/32.md [Latest](https://community.kinsta.com/latest.md) · [Categories](https://community.kinsta.com/categories.md) --- ## [About the Feedback category](https://community.kinsta.com/t/about-the-feedback-category/2763)
**Author:** [@jeff](https://community.kinsta.com/u/jeff)\ **Replies:** 0
A designated space for offering insights and comments on our products and services. Share your experiences, suggest improvements, and engage in discussions with fellow users. Your feedback is vital in helping us understa… --- ## [Allow updating webroot via the UI](https://community.kinsta.com/t/allow-updating-webroot-via-the-ui/7813)
**Author:** [@jerivas\_oddbird](https://community.kinsta.com/u/jerivas_oddbird)\ **Replies:** 1\ **Last updated:** [September 16, 2026, 12:49am UTC](https://community.kinsta.com/t/allow-updating-webroot-via-the-ui/7813 "2026-09-16T00:49:34Z")
I’m a big Bedrock user and I appreciate that setting custom webroots no longer requires a support ticket, but an API call is pretty high friction as well. I hope you can consider adding an input in the UI to do it as wel… --- ## [Kinsta WordPress Plugin - Cache Feature Suggestion](https://community.kinsta.com/t/kinsta-wordpress-plugin-cache-feature-suggestion/7425)
**Author:** [@Cobolt](https://community.kinsta.com/u/Cobolt)\ **Replies:** 3\ **Last updated:** [August 14, 2026, 6:39am UTC](https://community.kinsta.com/t/kinsta-wordpress-plugin-cache-feature-suggestion/7425 "2026-08-14T06:39:40Z")
I currently manage over 60 WordPress sites hosted on the Kinsta platform. I would like to make two feature requests for the Kinsta plugin with regard to caching, which would make managing sites much simpler. I would l… --- ## [Issues with ssh connection](https://community.kinsta.com/t/issues-with-ssh-connection/7316)
**Author:** [@deppes](https://community.kinsta.com/u/deppes)\ **Replies:** 1\ **Last updated:** [August 2, 2026, 3:12am UTC](https://community.kinsta.com/t/issues-with-ssh-connection/7316 "2026-08-02T03:12:11Z")
SSH connection refused (TCP-level, before handshake) on deppesdev / deppes.dev environment, port 48785, host 163.192.51.91. My IP is on the allowlist. Site itself serves HTTP/HTTPS normally. SSH works fine on other sites… --- ## [\_acme-challenge](https://community.kinsta.com/t/acme-challenge/7022)
**Author:** [@invisnet](https://community.kinsta.com/u/invisnet)\ **Replies:** 3\ **Last updated:** [July 17, 2026, 2:02am UTC](https://community.kinsta.com/t/acme-challenge/7022 "2026-07-17T02:02:50Z")
We noticed the DNS records for www.example.com are still pointing to a previous host, though your site was recently migrated to Kinsta. We want to remind you that your website traffic won’t be directed to Kinsta until y… --- ## [Add csv export functionality to bot traffic analytics](https://community.kinsta.com/t/add-csv-export-functionality-to-bot-traffic-analytics/6863)
**Author:** [@halshak](https://community.kinsta.com/u/halshak)\ **Replies:** 1\ **Last updated:** [July 8, 2026, 11:05pm UTC](https://community.kinsta.com/t/add-csv-export-functionality-to-bot-traffic-analytics/6863 "2026-07-08T23:05:21Z")
I get it’s a beta, but we should really have a way to export the data to .csv like all the other analytics do. There’s no user-friendly way to assemble the data to show to leadership, etc. --- ## [Kinsta IP Deny Improvements](https://community.kinsta.com/t/kinsta-ip-deny-improvements/5984)
**Author:** [@V\_D](https://community.kinsta.com/u/V_D)\ **Replies:** 3\ **Last updated:** [July 3, 2026, 5:19pm UTC](https://community.kinsta.com/t/kinsta-ip-deny-improvements/5984 "2026-07-03T17:19:52Z")
Hello, I would like to suggest some improvements to the IP deny tab to improve security handling. Column with date/time an IP is added to the deny list. Column counting blocked hits from the denied IP. A .csv export of… --- ## [No Support. Can't get verification to get into account](https://community.kinsta.com/t/no-support-cant-get-verification-to-get-into-account/5049)
**Author:** [@Kelly](https://community.kinsta.com/u/Kelly)\ **Replies:** 5\ **Last updated:** [June 3, 2026, 10:38pm UTC](https://community.kinsta.com/t/no-support-cant-get-verification-to-get-into-account/5049 "2026-06-03T22:38:54Z")
Dear Kinsta team, We are extremely disappointed with the lack of support prior to logging into Kinsta because we can’t get into our Kinsta account. I have emailed, called (received only an automated voice), and have tex… --- ## [Feature request: SMTP for Wordpress](https://community.kinsta.com/t/feature-request-smtp-for-wordpress/6030)
**Author:** [@jackf](https://community.kinsta.com/u/jackf)\ **Replies:** 1\ **Last updated:** [March 6, 2026, 2:34am UTC](https://community.kinsta.com/t/feature-request-smtp-for-wordpress/6030 "2026-03-06T02:34:11Z")
Thanks for making one of the best Wordpress hosting platforms out there. Kinsta has introduced many features that help Wordpress developers avoid repetitive tasks, such as updating plugins. Kinsta recommends setting up … --- ## [Bug in mu-plugins/kinsta-mu-plugins on Astra theme update](https://community.kinsta.com/t/bug-in-mu-plugins-kinsta-mu-plugins-on-astra-theme-update/5861)
**Author:** [@rtpHarry](https://community.kinsta.com/u/rtpHarry)\ **Replies:** 1\ **Last updated:** [January 7, 2026, 12:02am UTC](https://community.kinsta.com/t/bug-in-mu-plugins-kinsta-mu-plugins-on-astra-theme-update/5861 "2026-01-07T00:02:13Z")
I saw this error bubble up today: 2026.01.06. 12:56:14 \[error\] 86494#86494: \*1800216 FastCGI sent in stderr: "PHP message: PHP Fatal error: Uncaught TypeError: in\_array(): Argument #2 ($haystack) must be of type array, … --- ## [Account email changed without my consent, site hacked, and no response from Kinsta support](https://community.kinsta.com/t/account-email-changed-without-my-consent-site-hacked-and-no-response-from-kinsta-support/5748)
**Author:** [@Webecy\_Client\_Manage](https://community.kinsta.com/u/Webecy_Client_Manage)\ **Replies:** 5\ **Last updated:** [December 29, 2025, 9:15am UTC](https://community.kinsta.com/t/account-email-changed-without-my-consent-site-hacked-and-no-response-from-kinsta-support/5748 "2025-12-29T09:15:30Z")
Hi everyone, I’d really appreciate your advice and perspective on what’s happening to me right now. What happened Yesterday my website suddenly went down and showed only a white screen. At first I assumed it was some… --- ## [Shame on you, Kinsta!](https://community.kinsta.com/t/shame-on-you-kinsta/5590)
**Author:** [@Kezers](https://community.kinsta.com/u/Kezers)\ **Replies:** 23\ **Last updated:** [October 24, 2025, 10:14am UTC](https://community.kinsta.com/t/shame-on-you-kinsta/5590 "2025-10-24T10:14:26Z")
On 8 October, I received an email informing me that the payment had been overdue for the past three attempts and that I had 12 days to pay for my hosting. Fair enough. On 13 October, I received confirmation of payment. … --- ## [Static sites with self-managed GitLab](https://community.kinsta.com/t/static-sites-with-self-managed-gitlab/5411)
**Author:** [@edjeavons](https://community.kinsta.com/u/edjeavons)\ **Replies:** 2\ **Last updated:** [August 19, 2025, 6:53am UTC](https://community.kinsta.com/t/static-sites-with-self-managed-gitlab/5411 "2025-08-19T06:53:35Z")
Hi I would like to do more with your static sites but we use a self-managed GitLab server for client projects and you don’t support those repositories. Could I put in a feature request to add self-managed GitLab suppor… --- ## [Too much friction](https://community.kinsta.com/t/too-much-friction/5262)
**Author:** [@Gustavo\_Adolfo\_Ramir](https://community.kinsta.com/u/Gustavo_Adolfo_Ramir)\ **Replies:** 1\ **Last updated:** [July 15, 2025, 12:25am UTC](https://community.kinsta.com/t/too-much-friction/5262 "2025-07-15T00:25:03Z")
When I first saw DevKinsta, it seemed like something really innovative. I didn’t like that it was tied to the Kinsta ecosystem, which is why I had never used it before. Now that I have a project hosted on Kinsta and need… --- ## [Why do you suspend accounts on weekends?](https://community.kinsta.com/t/why-do-you-suspend-accounts-on-weekends/4604)
**Author:** [@Pascal\_Mathieu](https://community.kinsta.com/u/Pascal_Mathieu)\ **Replies:** 1\ **Last updated:** [December 22, 2024, 7:59pm UTC](https://community.kinsta.com/t/why-do-you-suspend-accounts-on-weekends/4604 "2024-12-22T19:59:14Z")
although you probably know that the billing department is never available on weekends to resolve problems. --- ## [One click login and user management](https://community.kinsta.com/t/one-click-login-and-user-management/2963)
**Author:** [@websitegenii](https://community.kinsta.com/u/websitegenii)\ **Replies:** 6\ **Last updated:** [December 15, 2024, 12:07am UTC](https://community.kinsta.com/t/one-click-login-and-user-management/2963 "2024-12-15T00:07:56Z")
I’ll be honest, I love Kinsta for the speed and security. It’s been fantastic. Though I do have some issues with it. Your uptime monitoring is internal, I’d like to see my uptime for my sites. User management is a nigh… --- ## [Unable to Connect to MySQL Container ](https://community.kinsta.com/t/unable-to-connect-to-mysql-container/4561)
**Author:** [@jilodab924](https://community.kinsta.com/u/jilodab924)\ **Replies:** 1\ **Last updated:** [December 13, 2024, 6:07am UTC](https://community.kinsta.com/t/unable-to-connect-to-mysql-container/4561 "2024-12-13T06:07:18Z")
Hello Docker Community, I’m currently working on a project that involves using Docker Compose to set up a web application with a MySQL database. However, I’m having trouble connecting to the MySQL container from my appl… --- ## [IP Deny improvements](https://community.kinsta.com/t/ip-deny-improvements/4388)
**Author:** [@halshak](https://community.kinsta.com/u/halshak)\ **Replies:** 1\ **Last updated:** [November 15, 2024, 2:08am UTC](https://community.kinsta.com/t/ip-deny-improvements/4388 "2024-11-15T02:08:35Z")
I feel the IP Deny feature in the Kinsta dashboard would be much better if it had the following: Show the date/time of when the IP was blocked, and who blocked it Add a field so you can write down why the IP was blocke… --- ## [Notes for allowlisted IPs](https://community.kinsta.com/t/notes-for-allowlisted-ips/4331)
**Author:** [@RobMi](https://community.kinsta.com/u/RobMi)\ **Replies:** 2\ **Last updated:** [November 8, 2024, 1:46pm UTC](https://community.kinsta.com/t/notes-for-allowlisted-ips/4331 "2024-11-08T13:46:38Z")
It would be great to allow notes to be added to allowlisted IPs in MyKinsta. To illustrate: I have over 20 IP addresses added to the allowlist. In order to know which IP is who, I have a seperate Excel-sheet that explain… --- ## [How to remove my name from the community site?](https://community.kinsta.com/t/how-to-remove-my-name-from-the-community-site/4058)
**Author:** [@juliaset](https://community.kinsta.com/u/juliaset)\ **Replies:** 2\ **Last updated:** [October 3, 2024, 2:04pm UTC](https://community.kinsta.com/t/how-to-remove-my-name-from-the-community-site/4058 "2024-10-03T14:04:07Z")
Looks like I accidentally put my actual name where I should have put a username when I signed up for the Kinsta community. For security purposes, I’d like to switch to using a username. Who do I contact to do that? Than… --- ## [Performance Enhancement Suggestion for MU Plugin](https://community.kinsta.com/t/performance-enhancement-suggestion-for-mu-plugin/3960)
**Author:** [@casperh123](https://community.kinsta.com/u/casperh123)\ **Replies:** 1\ **Last updated:** [September 13, 2024, 2:05am UTC](https://community.kinsta.com/t/performance-enhancement-suggestion-for-mu-plugin/3960 "2024-09-13T02:05:27Z")
Hi there Kinsta. While profiling my site WordPress site hosted with you, I noticed that the check\_wp\_rocket\_version() function within the plugin MU plugin is taking a significant amount of time per request — approximate… --- ## [Why Am I Unable to See My Post?](https://community.kinsta.com/t/why-am-i-unable-to-see-my-post/3744)
**Author:** [@juniperwells](https://community.kinsta.com/u/juniperwells)\ **Replies:** 1\ **Last updated:** [July 22, 2024, 1:59pm UTC](https://community.kinsta.com/t/why-am-i-unable-to-see-my-post/3744 "2024-07-22T13:59:13Z")
Hello Community Team, I recently posted a query:https://community.kinsta.com/t/accessing-server-logs-with-kinsta-api/3742 Here are attached Screen-shot: I have received a notification by @system “Akismet has tempor… --- ## [🔎 Research opportunity | How do you extend WordPress with other services?](https://community.kinsta.com/t/research-opportunity-how-do-you-extend-wordpress-with-other-services/2991)
**Author:** [@mo\_k](https://community.kinsta.com/u/mo_k)\ **Replies:** 0\ **Last updated:** [January 24, 2024, 10:59am UTC](https://community.kinsta.com/t/research-opportunity-how-do-you-extend-wordpress-with-other-services/2991 "2024-01-24T10:59:37Z")
Hey everyone :wave: I’m a UX Researcher at Kinsta looking for some input. Do you use WordPress together with external storage, databases, applications, or other hosted services? I’m exploring how developers commonly ex… --- ## [Favicon within Kinsta dashboard not registering in bookmarks](https://community.kinsta.com/t/favicon-within-kinsta-dashboard-not-registering-in-bookmarks/2906)
**Author:** [@marco](https://community.kinsta.com/u/marco)\ **Replies:** 4\ **Last updated:** [January 3, 2024, 9:08pm UTC](https://community.kinsta.com/t/favicon-within-kinsta-dashboard-not-registering-in-bookmarks/2906 "2024-01-03T21:08:45Z")
When visiting my.kinsta.com, the favicon is loaded later on during the page’s lifecycle. As a result, when bookmarked, the favicon does not show within the bookmark. Is there any way this might be updated so bookmark…