# Another "Something Bad Happened" when importing a .zip site or import from Kinsta
**URL:** https://community.kinsta.com/t/another-something-bad-happened-when-importing-a-zip-site-or-import-from-kinsta/2149
**Category:** Bug Reports
**Created:** [March 15, 2023, 6:16pm UTC](https://community.kinsta.com/t/another-something-bad-happened-when-importing-a-zip-site-or-import-from-kinsta/2149 "2023-03-15T18:16:04Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@oneblackcrayon](https://community.kinsta.com/u/oneblackcrayon)
#### Post date: [March 15, 2023, 6:16pm UTC](https://community.kinsta.com/t/another-something-bad-happened-when-importing-a-zip-site-or-import-from-kinsta/2149/1 "2023-03-15T18:16:04Z")
**Q: Date/Time this occurred (Provide your time zone also)**
**A: 03/15/2023 at 2:10PM EST**
**Q: DevKinsta Version**
**A: 2.10.0**
**Q: OS Version**
**A: MacOs Mojave 10.14.6**
**Q: Docker Desktop Version**
**A: 3.6.0**
**Q: Were any error codes or messages observed? If so, what were they?**
**A: I did not see error codes. Just the Something Bad Happened**
**Q: Detailed Description of the Problem**
**A: When trying to connect to a Kinsta hosted website or import a .zip site, the app does not import and stalls/errors on import.**
main.log (565.0 KB)
---
### Author:  [@Agus](https://community.kinsta.com/u/Agus)
#### Post date: [March 16, 2023, 3:04am UTC](https://community.kinsta.com/t/another-something-bad-happened-when-importing-a-zip-site-or-import-from-kinsta/2149/4 "2023-03-16T03:04:50Z")
Hello @oneblackcrayon (Fredrick) 👋
Thank you for reaching us out!
I’ve moved your main.log file to our internal record (as it contains sensitive credentials information).
I’ve also checked it and noticed some `rsync` error like these when transferring/importing the site files from your MyKinsta to your local computer (DevKinsta), for examples:
> [2023-03-14 21:46:00.079] [info] [ProgressIndicator] { isFailed: false, isOpen: true }
> [2023-03-14 21:46:00.318] [info] [ProgressIndicator] { isFailed: false, isOpen: true }
> [2023-03-14 21:46:00.496] [info] [ipc/site/createSite] Cancel site creation
> [2023-03-14 21:46:00.499] [info] **[cancelRsync] Searching for containers to kill… (try 1)**
> [2023-03-14 21:46:00.520] [info] [dockerUtil/getContainer] Get ‘ca164a196858a28b89922e705d30a68ea145dc5c1134442479dc17b4c3a98be3’ Docker container
> [2023-03-14 21:46:00.587] [info] [ProgressIndicator] { isFailed: false, isOpen: true }
> [2023-03-14 21:46:00.631] [info] **[cancelRsync] Killing 1 containers**
> [2023-03-14 21:46:00.632] [info] **[cancelRsync] Killing container** ca164a196858a28b89922e705d30a68ea145dc5c1134442479dc17b4c3a98be3
> [2023-03-14 21:46:00.632] [info] [dockerUtil/getContainer] Get ‘ca164a196858a28b89922e705d30a68ea145dc5c1134442479dc17b4c3a98be3’ Docker container
> [2023-03-14 21:46:00.633] [info] [dockerUtil/getContainerStatus] Check container status. containerId: ca164a196858a28b89922e705d30a68ea145dc5c1134442479dc17b4c3a98be3
> [2023-03-14 21:46:00.633] [info] [dockerUtil/getContainer] Get ‘ca164a196858a28b89922e705d30a68ea145dc5c1134442479dc17b4c3a98be3’ Docker container
> [2023-03-14 21:46:00.642] [info] [dockerUtil/stopContainer] Stop ‘ca164a196858a28b89922e705d30a68ea145dc5c1134442479dc17b4c3a98be3’ container
> [2023-03-14 21:46:00.643] [info] [dockerUtil/getContainer] Get ‘ca164a196858a28b89922e705d30a68ea145dc5c1134442479dc17b4c3a98be3’ Docker container
> [2023-03-14 21:46:00.720] [info] [ProgressIndicator] { isFailed: false, isOpen: true }
> [2023-03-14 21:46:00.915] [info] [ProgressIndicator] { isFailed: false, isOpen: true }
> [2023-03-14 21:46:01.065] [info] [ProgressIndicator] { isFailed: false, isOpen: true }
> [2023-03-14 21:46:01.194] [info] [ProgressIndicator] { isFailed: false, isOpen: true }
> [2023-03-14 21:46:01.199] [warn] **[terminalExec] Error: rsync error: received SIGINT, SIGTERM, or SIGHUP (code 20) at rsync.c(701) [generator=3.2.3]**
>
> [2023-03-14 21:46:01.316] [info] [ProgressIndicator] { isFailed: false, isOpen: true }
> [2023-03-14 21:46:01.475] [info] [dockerUtil/deleteContainer] Delete ‘ca164a196858a28b89922e705d30a68ea145dc5c1134442479dc17b4c3a98be3’ volume
> [2023-03-14 21:46:01.560] [info] [terminalExec] Child process exited with code 20
> [2023-03-14 21:46:01.561] [warn] [downloadSite] Download cancelled
> [2023-03-14 21:46:01.563] [error] Error - undefined: Error: Operation canceled
> at /Applications/DevKinsta.app/Contents/Resources/app.asar/main.prod.js:2:1008650
> at tryCatch (/Applications/DevKinsta.app/Contents/Resources/app.asar/main.prod.js:8:2336081)
> at Generator.\_invoke (/Applications/DevKinsta.app/Contents/Resources/app.asar/main.prod.js:8:2335704)
> at Generator.throw (/Applications/DevKinsta.app/Contents/Resources/app.asar/main.prod.js:8:2336856)
> at asyncGeneratorStep (/Applications/DevKinsta.app/Contents/Resources/app.asar/main.prod.js:8:2327493)
> at \_throw (/Applications/DevKinsta.app/Contents/Resources/app.asar/main.prod.js:8:2327878)
> [2023-03-14 21:46:01.598] **[error] [ipcMainStep] Error in operation SITE\_CREATION, step rsync: Error - undefined: Error: Operation canceled**
> at /Applications/DevKinsta.app/Contents/Resources/app.asar/main.prod.js:2:1008650
> at tryCatch (/Applications/DevKinsta.app/Contents/Resources/app.asar/main.prod.js:8:2336081)
> at Generator.\_invoke (/Applications/DevKinsta.app/Contents/Resources/app.asar/main.prod.js:8:2335704)
> at Generator.throw (/Applications/DevKinsta.app/Contents/Resources/app.asar/main.prod.js:8:2336856)
> at asyncGeneratorStep (/Applications/DevKinsta.app/Contents/Resources/app.asar/main.prod.js:8:2327493)
> at \_throw (/Applications/DevKinsta.app/Contents/Resources/app.asar/main.prod.js:8:2327878)
> [2023-03-14 21:46:01.600] [info] [ipc/site/create] Create site canceled or failed
> [2023-03-14 21:46:01.750] [error] error deleting: ca164a196858a28b89922e705d30a68ea145dc5c1134442479
Note that `rsync` can have issues with slower or unstable connections. I could also see that your site (_cuddlebuddys_) size is quite large (~12 GB). You might have to reduce the site size (remove unnecessary files/old .zip backups files, etc.) and give it another try. If you have single large files that you can manually copy over/delete that might help.
Regarding the error when importing a .zip file, I’m not sure yet what’s wrong (might be related to the large size of your site’s files or something like that 🤷♂️ , as looks like it couldn’t process due to the _maxBuffer length exceeded_ ), as I could noticed in your main.log.
I noticed the following (saw some of them) - looks like that was when trying to extract the .zip file possibly:
> [2023-03-14 22:36:11.862] [info] **extracting** to /var/folders/60/9cd887m54p1325p98239l4yr0000gn/T//cuddlebuddys
> [2023-03-14 22:36:12.189] [info] [ProgressIndicator] { isFailed: false, isOpen: true }
> [2023-03-14 22:36:32.695] [error] [validateBackupArchive] validating backup archive failed. Error: **Encountered an error: RangeError [ERR\_CHILD\_PROCESS\_STDIO\_MAXBUFFER]: stdout maxBuffer length exceeded**
> at /Applications/DevKinsta.app/Contents/Resources/app.asar/main.prod.js:2:755771
> at ChildProcess.exithandler (node:child\_process:415:5)
> at ChildProcess.emit (node:events:526:28)
> at ChildProcess.emit (node:domain:475:12)
> at maybeClose (node:internal/child\_process:1092:16)
> at Process.ChildProcess.\_handle.onexit (node:internal/child\_process:302:5)
> [2023-03-14 22:36:32.699] **[error] [ipcMainStep] Error in operation SITE\_CREATION, step validate: Error: Encountered an error: RangeError [ERR\_CHILD\_PROCESS\_STDIO\_MAXBUFFER]: stdout maxBuffer length exceeded**
In case if that still does not work after you’ve reduced the size of your site, another method I could suggest would be to try to manually import that backup with the steps as mentioned in our [documentation here](https://kinsta.com/knowledgebase/devkinsta/import-an-external-backup/).
Cheers,
Agus
---
### Author:  [@oneblackcrayon](https://community.kinsta.com/u/oneblackcrayon)
#### Post date: [March 16, 2023, 10:08pm UTC](https://community.kinsta.com/t/another-something-bad-happened-when-importing-a-zip-site-or-import-from-kinsta/2149/5 "2023-03-16T22:08:27Z")
I will use your suggestions.
Thanks.
---
### Author:  [@Agus](https://community.kinsta.com/u/Agus)
#### Post date: [March 17, 2023, 2:55am UTC](https://community.kinsta.com/t/another-something-bad-happened-when-importing-a-zip-site-or-import-from-kinsta/2149/6 "2023-03-17T02:55:41Z")
Sure, please take your time, Frederick! 🙂
You’re most welcome!
Cheers,
Agus