# Can't install or import a site: "Something bad happened"

**URL:** https://community.kinsta.com/t/cant-install-or-import-a-site-something-bad-happened/5987
**Category:** Application Support
**Created:** [February 17, 2026, 8:25pm UTC](https://community.kinsta.com/t/cant-install-or-import-a-site-something-bad-happened/5987 "2026-02-17T20:25:35Z")
**Posts on this page:** 1
**Showing post:** 16

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### Author: ![Adrian\_L](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/adrian_l/32/2810_2.png) [@Adrian\_L](https://community.kinsta.com/u/Adrian_L)
#### Post date: [February 26, 2026, 12:12am UTC](https://community.kinsta.com/t/cant-install-or-import-a-site-something-bad-happened/5987/16 "2026-02-26T00:12:52Z")

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Hi @heyderek

I shared the main.log you sent to me via private message to our team since I was off during the time. However, it seems we may have overlooked it. I checked the log now and could see this error still causing the “something bad happen” failure.

`[2026-02-19 09:30:29.326] [error] [ipcMainStep] Error in operation SITE_CREATION, step database: Error: Error (1): UERROR 1045 (28000): Access denied for user ‘root’@‘localhost’ (using password: YES)`

This solution here should ideally fix that specific error message.

> [@Error: Something bad happened - when trying to import site from myKinsta](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/15):
>
> Hello @wpcreative-jwwaving_hand As discussed in our chat, I’m posting a complete step by step instructions, if needed in the future. @Seyed My colleague and I gave you the steps in the other threads, but I wanted to tag you here as well. Note: This applies to fixing the issues with site creation that are caused by database access error (in DevKinsta main.log, it’s → ERROR 1045 (28000): Access denied for user ‘root’@‘localhost’ (using password: YES) ). Part ONE - RESETING ‘root’ USER PASSW…

Could you please repeat those steps and if possible, provide screenshots of the outputs?

Thanks!

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_[View the full topic](https://community.kinsta.com/t/cant-install-or-import-a-site-something-bad-happened/5987)._