# Can't install or import a site: "Something bad happened"

**URL:** https://community.kinsta.com/t/cant-install-or-import-a-site-something-bad-happened/5987
**Category:** Application Support
**Created:** [February 17, 2026, 8:25pm UTC](https://community.kinsta.com/t/cant-install-or-import-a-site-something-bad-happened/5987 "2026-02-17T20:25:35Z")
**Posts on this page:** 1
**Showing post:** 3

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### Author: ![Adrian\_L](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/adrian_l/32/2810_2.png) [@Adrian\_L](https://community.kinsta.com/u/Adrian_L)
#### Post date: [February 17, 2026, 11:30pm UTC](https://community.kinsta.com/t/cant-install-or-import-a-site-something-bad-happened/5987/3 "2026-02-17T23:30:24Z")

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@heyderek Thank you for sharing your main.log file via direct message. I reviewed it and identified an error entry that appears to be causing the “Something bad happened” issue.

`[2026-02-12 17:14:18.302] [error] [ipcMainStep] Error in operation SITE_CREATION, step database: Error: Error (1): UERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: YES`

To resolve this, can you try the solution here: [Something bad happened: in create new site - #23 by dgilfillan](https://community.kinsta.com/t/something-bad-happened-in-create-new-site/2190/23)

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