# Can't Load Site Locally
**URL:** https://community.kinsta.com/t/cant-load-site-locally/5880
**Category:** Application Support
**Created:** [January 12, 2026, 3:27pm UTC](https://community.kinsta.com/t/cant-load-site-locally/5880 "2026-01-12T15:27:14Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@natasha\_nightshift](https://community.kinsta.com/u/natasha_nightshift)
#### Post date: [January 12, 2026, 3:27pm UTC](https://community.kinsta.com/t/cant-load-site-locally/5880/1 "2026-01-12T15:27:14Z")
I’m loading a new site locally and keep receiving the error “Something bad happened”
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### Author:  [@jackirish](https://community.kinsta.com/u/jackirish)
#### Post date: [January 12, 2026, 10:00pm UTC](https://community.kinsta.com/t/cant-load-site-locally/5880/2 "2026-01-12T22:00:35Z")
Hi @natasha_nightshift ! 👋 Are you able to provide the main.log file from DevKinsta for the device in question? [Troubleshooting - Error Codes - Kinsta® Docs](https://kinsta.com/docs/devkinsta/devkinsta-troubleshooting/error-codes/)
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### Author:  [@natasha\_nightshift](https://community.kinsta.com/u/natasha_nightshift)
#### Post date: [January 13, 2026, 1:58pm UTC](https://community.kinsta.com/t/cant-load-site-locally/5880/3 "2026-01-13T13:58:36Z")
Just flipped you the main.log file. Appreciate your support.
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### Author:  [@jackirish](https://community.kinsta.com/u/jackirish)
#### Post date: [January 13, 2026, 4:38pm UTC](https://community.kinsta.com/t/cant-load-site-locally/5880/8 "2026-01-13T16:38:41Z")
Hi @natasha_nightshift , thank you for providing the log file!
I went digging through, and I’m seeing some broken symlinks on the original site, that DevKinsta isn’t able to recreate because those paths don’t exist in the filesystem. This appears to be causing the site creation in DevKinsta to be failing:
> _Error: symlink has no referent: “/www/sitename/public/homedir/.cpanel/ea-php-cli/public\_html/.ea-php-cli.cache”_
>
> _Error while downloading files Error: Encountered an error in child process 17436: 23. rsync error: some files/attrs were not transferred (see previous errors) (code 23) at main.c(1861) [generator=3.2.7]_
If you’d like, I can take a look through the site to find any other broken symlinks, and then potentially reset permissions on the files inside the site to try and resolve this. Is that okay?
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### Author:  [@natasha\_nightshift](https://community.kinsta.com/u/natasha_nightshift)
#### Post date: [January 20, 2026, 2:30pm UTC](https://community.kinsta.com/t/cant-load-site-locally/5880/9 "2026-01-20T14:30:39Z")
Hello! Yes that is okay. Please let me know how I can grant you access. (Email address)
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### Author:  [@VladimirM](https://community.kinsta.com/u/VladimirM)
#### Post date: [January 21, 2026, 1:27pm UTC](https://community.kinsta.com/t/cant-load-site-locally/5880/10 "2026-01-21T13:27:30Z")
Hello @natasha_nightshift 👋 That’s the only broken symlink we’ve found and fixed. Can you please try pulling the site again?
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### Author:  [@natasha\_nightshift](https://community.kinsta.com/u/natasha_nightshift)
#### Post date: [January 26, 2026, 3:11pm UTC](https://community.kinsta.com/t/cant-load-site-locally/5880/11 "2026-01-26T15:11:12Z")
That worked. Thank you!
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### Author:  [@system](https://community.kinsta.com/u/system)
#### Post date: [January 29, 2026, 3:11am UTC](https://community.kinsta.com/t/cant-load-site-locally/5880/12 "2026-01-29T03:11:52Z")
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