# DevKinsta Cannot access db info to continue to setup WordPress site

**URL:** https://community.kinsta.com/t/devkinsta-cannot-access-db-info-to-continue-to-setup-wordpress-site/5736
**Category:** Application Support
**Created:** [November 18, 2025, 10:52am UTC](https://community.kinsta.com/t/devkinsta-cannot-access-db-info-to-continue-to-setup-wordpress-site/5736 "2025-11-18T10:52:27Z")
**Posts on this page:** 1
**Showing post:** 10

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### Author: ![VladimirM](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/vladimirm/32/2786_2.png) [@VladimirM](https://community.kinsta.com/u/VladimirM)
#### Post date: [November 20, 2025, 10:26am UTC](https://community.kinsta.com/t/devkinsta-cannot-access-db-info-to-continue-to-setup-wordpress-site/5736/10 "2025-11-20T10:26:05Z")

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Hello @jackel716 👋

I’m sorry to hear that you’re still experiencing issues. This sounds like the steps weren’t done in the correct order or that another issue simply interferred. I’m sorry to say that that can happen. I personally, had to redo the following steps 3 times to get it to work.

The article I’m sharing now is a complete guide into resolving the issue.

> [@Error: Something bad happened - when trying to import site from myKinsta](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/15):
>
> Hello @wpcreative-jwwaving_hand As discussed in our chat, I’m posting a complete step by step instructions, if needed in the future. @Seyed My colleague and I gave you the steps in the other threads, but I wanted to tag you here as well. Note: This applies to fixing the issues with site creation that are caused by database access error (in DevKinsta main.log, it’s → ERROR 1045 (28000): Access denied for user ‘root’@‘localhost’ (using password: YES) ). Part ONE - RESETING ‘root’ USER PASSW…

I understand it’s a lengthy process, but please take your time to do all steps from the top and let me know if it works. If it doesn’t, please provide your main.log so I can recheck it.

Kind regards!

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