# DevKinsta - Completely broken - Can't Pull site **URL:** \ **Category:** Bug Reports\ **Created:** [July 5, 2022, 8:33pm UTC](https://community.kinsta.com/t/devkinsta-completely-broken-cant-pull-site/1595 "2022-07-05T20:33:51Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![rinogo](https://avatars.discourse-cdn.com/v4/letter/r/a5b964/32.png) [@rinogo](https://community.kinsta.com/u/rinogo)\ **Post date:** [July 5, 2022, 8:33pm UTC](https://community.kinsta.com/t/devkinsta-completely-broken-cant-pull-site/1595/1 "2022-07-05T20:33:51Z")
**Q: Date/Time this occurred (Provide your time zone also)** **A:** 7/5/22 **Q: DevKinsta Version** **A:** 2.6.0.4180 **Q: OS Version** **A:** macOS 10.15.7 **Q: Docker Desktop Version** **A:** 10.10.10 **Q: Were any error codes or messages observed? If so, what were they?** **A:** Yes; many. More info below. **Q: Detailed Description of the Problem** **A:** I’ve had DevKinsta installed and working fine for many months. I use it infrequently. Today, I added a new file to the directory structure for my website. I tried to push the changes to Staging and encountered an error. I believe it may have been related to our hosts file? Every time I retried, it would fail. So, I tried Pulling the site from Staging instead to (reset) the site. This failed as well. I finally got DevKinsta fully uninstalled by following [these instructions](https://kinsta.com/knowledgebase/devkinsta/uninstall-devkinsta/) for macOS. After uninstalling all files, Docker containers, etc. and reinstalling, I still can’t Pull the site from Staging. The relevant error that I continue getting in `main.log` is: ```auto [2022-07-05 14:26:21.819] [error] [downloadSite] Error while downloading files Error: Encountered an error in child process 25636: 1. cp: can't stat '/tmp/.ssh': No such file or directory ``` I can send my entire `main.log` file if it would help but would prefer to do so via a secure channel. I don’t care if I need to uninstall DevKinsta or need to take extra manual steps - I just need to be able to Pull our site from Staging, add a single file, and Push it back. In the meantime, I can probably get by with SSH, but would greatly appreciate having DevKinsta working again. Thanks! ---
**Author:** ![Kevin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/kevin/32/808_2.png) [@Kevin](https://community.kinsta.com/u/Kevin)\ **Post date:** [July 5, 2022, 9:09pm UTC](https://community.kinsta.com/t/devkinsta-completely-broken-cant-pull-site/1595/2 "2022-07-05T21:09:19Z")
Hi @rinogo, thanks for reaching out. I’m reporting this to our developers because this seems to be an error that’s only occurring for Mac users. As far as I see, this only began happening earlier today. We have not released any DevKinsta updates that would cause this so we are trying to track down the actual cause. I will be sure to give you an update here as soon as I know more/have a fix ready. ---
**Author:** ![rinogo](https://avatars.discourse-cdn.com/v4/letter/r/a5b964/32.png) [@rinogo](https://community.kinsta.com/u/rinogo)\ **Post date:** [July 5, 2022, 9:21pm UTC](https://community.kinsta.com/t/devkinsta-completely-broken-cant-pull-site/1595/3 "2022-07-05T21:21:34Z")
Thanks, @Kevin! I’ve been very satisfied with Kinsta/DevKinsta, but I burned many hours on this today. For a service I use professionally, that ends up being a pretty poor use of time. Hopefully this can be resolved and my faith in Kinsta/DevKinsta restored! ---
**Author:** ![Kevin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/kevin/32/808_2.png) [@Kevin](https://community.kinsta.com/u/Kevin)\ **Post date:** [July 5, 2022, 9:26pm UTC](https://community.kinsta.com/t/devkinsta-completely-broken-cant-pull-site/1595/4 "2022-07-05T21:26:38Z")
I completely understand your frustration @rinogo, and I’m doing my best to communicate the urgency of this issue to our team! I’m very perplexed as to why it would randomly start happening/why it only seems to happen with Mac users. I’ll get back to you as soon as I know more from our Devs. ---
**Author:** ![Kevin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/kevin/32/808_2.png) [@Kevin](https://community.kinsta.com/u/Kevin)\ **Post date:** [July 6, 2022, 12:26pm UTC](https://community.kinsta.com/t/devkinsta-completely-broken-cant-pull-site/1595/5 "2022-07-06T12:26:39Z")
Hi @rinogo, please follow the following steps to fix this: 1. Open Docker Desktop and go to “Images” 2. Remove/Delete “kinsta/devkinsta\_rsync-ssh” ![image](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/2X/c/cc7a07b26ee75fbf045b82ceae7cd73cb729d824.png) The next time you run a sync for a website it should download a new version of “devkinsta\_rsync-ssh” which should fix fix. Please let me know if it doesn’t. ---
**Author:** ![rinogo](https://avatars.discourse-cdn.com/v4/letter/r/a5b964/32.png) [@rinogo](https://community.kinsta.com/u/rinogo)\ **Post date:** [July 6, 2022, 6:01pm UTC](https://community.kinsta.com/t/devkinsta-completely-broken-cant-pull-site/1595/6 "2022-07-06T18:01:03Z")
Thanks, Kevin. That seems to have worked.