# DevKinsta uninstalled after clicking "Restart Now" from popup

**URL:** <https://community.kinsta.com/t/devkinsta-uninstalled-after-clicking-restart-now-from-popup/605>\
**Category:** Bug Reports\
**Created:** [April 16, 2021, 8:04am UTC](https://community.kinsta.com/t/devkinsta-uninstalled-after-clicking-restart-now-from-popup/605 "2021-04-16T08:04:06Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Nitin\_Kumar](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/nitin_kumar/32/422_2.png) [@Nitin\_Kumar](https://community.kinsta.com/u/Nitin_Kumar)\
**Post date:** [April 16, 2021, 8:04am UTC](https://community.kinsta.com/t/devkinsta-uninstalled-after-clicking-restart-now-from-popup/605/1 "2021-04-16T08:04:06Z")

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**Q: Date/Time this occurred (Provide your time zone also)**  
**A: 12:54 pm | Friday, 16 April 2021 (IST)**

**Q: DevKinsta Version**  
**A: `1.0.3` (now updated to `1.1.5` (read below))**

**Q: OS Version**  
**A: WIndows 10 20H2 (19042.928)**

**Q: Docker Desktop Version**  
**A: 3.3.0**

**Q: Were any error codes or messages observed? If so, what were they?**  
**A: NO**

**Q: Detailed Description of the Problem**  
**A:**

- **Everything was working fine, then a popup appear at top-right showing ~A new update installed, Restart Now~**

- **I click Reastart now → It shows UAC → Yes → after some seconds → DevKinsta Uninstalled**

- **I Reinstall it using `1.0.3` installer → It started up normally, My site was safe (no files deleted)**

- **Again popup shown → Repeated all above steps**

- **After installing 2nd time → checked settings for update → automatic installation was ticked**  
**under that _“some text was written”_ with `Cancel` button → I clicked that, update was successfully installed → Now I’m running `v1.1.5`**

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**Author:** ![michael](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/michael/32/31_2.png) [@michael](https://community.kinsta.com/u/michael)\
**Post date:** [April 16, 2021, 4:17pm UTC](https://community.kinsta.com/t/devkinsta-uninstalled-after-clicking-restart-now-from-popup/605/2 "2021-04-16T16:17:03Z")

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Thanks for letting us know @Nitin_Kumar . I wonder what happened here 🤔 . I’m glad the sites are safe and you were able to get DevKinsta updated. We’ll keep an eye on this.

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**Author:** ![Didou\_Schol](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/didou_schol/32/155_2.png) [@Didou\_Schol](https://community.kinsta.com/u/Didou_Schol)\
**Post date:** [April 17, 2021, 8:01am UTC](https://community.kinsta.com/t/devkinsta-uninstalled-after-clicking-restart-now-from-popup/605/3 "2021-04-17T08:01:31Z")

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Same happens to me as well. It actually just did again.

From the first time that I installed DevKinsta till now it has happened everytime, about 4 times now. I don’t reboot often. It prompts “new updated installed, restart now”. It shuts down DevKinsta, removes files from “Program Files\DevKinsta” folder. Then it just does nothing.  
I download new setup file, install and it works again, all 8 sites are ok.

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**Author:** ![jmtornetta](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/jmtornetta/32/446_2.png) [@jmtornetta](https://community.kinsta.com/u/jmtornetta)\
**Post date:** [April 19, 2021, 6:27pm UTC](https://community.kinsta.com/t/devkinsta-uninstalled-after-clicking-restart-now-from-popup/605/4 "2021-04-19T18:27:15Z")

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Same things happens for me. Installing the new DevKinsta installer for Windows fixed the problem.

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**Author:** ![michael](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/michael/32/31_2.png) [@michael](https://community.kinsta.com/u/michael)\
**Post date:** [April 19, 2021, 11:54pm UTC](https://community.kinsta.com/t/devkinsta-uninstalled-after-clicking-restart-now-from-popup/605/5 "2021-04-19T23:54:24Z")

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@jmtornetta Welcome to DevKinsta. I’m glad that worked for you.  
We’re taking a look at this issue closer as well. Sorry for the trouble @Didou_Schol !

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**Author:** ![danemorgan](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/danemorgan/32/597_2.png) [@danemorgan](https://community.kinsta.com/u/danemorgan)\
**Post date:** [July 14, 2021, 1:04pm UTC](https://community.kinsta.com/t/devkinsta-uninstalled-after-clicking-restart-now-from-popup/605/6 "2021-07-14T13:04:11Z")

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Just wanted to register that this happened to me this morning. The app uninstalled but failed to reinstall. I almost panicked a little 😅.

But downloading a fresh installer and installing from it restored everything as it was.

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**Author:** ![michael](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/michael/32/31_2.png) [@michael](https://community.kinsta.com/u/michael)\
**Post date:** [October 11, 2021, 3:21pm UTC](https://community.kinsta.com/t/devkinsta-uninstalled-after-clicking-restart-now-from-popup/605/9 "2021-10-11T15:21:06Z")

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Hi everyone. The auto-update on Windows is disabled with the release of DevKinsta 2.2.0. You will experience the uninstall issue with prior versions but [downloading and re-installing](https://kinsta.com/devkinsta/) will resolve it going forward. Sorry for the trouble here! Let me know if you need anything else by creating a new forum post here. 👍

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**Author:** ![michael](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/michael/32/31_2.png) [@michael](https://community.kinsta.com/u/michael)\
**Post date:** [October 11, 2021, 3:21pm UTC](https://community.kinsta.com/t/devkinsta-uninstalled-after-clicking-restart-now-from-popup/605/10 "2021-10-11T15:21:09Z")

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