# DK0004: installation blocked but Docker is opened correctly **URL:** \ **Category:** Installation\ **Created:** [March 24, 2021, 4:18pm UTC](https://community.kinsta.com/t/dk0004-installation-blocked-but-docker-is-opened-correctly/534 "2021-03-24T16:18:33Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![matteote](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/matteote/32/384_2.png) [@matteote](https://community.kinsta.com/u/matteote)\ **Post date:** [March 24, 2021, 4:18pm UTC](https://community.kinsta.com/t/dk0004-installation-blocked-but-docker-is-opened-correctly/534/1 "2021-03-24T16:18:33Z")
Hello, I’m trying to install DevKinsta on my work Windows computer. I use Windows 10 2004. The software have downloaded and installed Docker, but when DevKinsta start it, Docker start but DevKinsta says that it doesn’t. Also if I restart both software. Before Docker and after DevKinsta, the problem is the same. How can I solve it? Restarting Windows doesn’t help. What I’ve seen is that, if I start Docker without using “Start as admin”, I get an error because seems that “I’m not in the list of users that can open Docker”. Not sure what does it means. Thanks, Matteo ![image](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/1X/914b6f9a1c72e9d4c11c81653cc0625f85f528f3.jpeg) ---
**Author:** ![michael](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/michael/32/31_2.png) [@michael](https://community.kinsta.com/u/michael)\ **Post date:** [March 24, 2021, 11:45pm UTC](https://community.kinsta.com/t/dk0004-installation-blocked-but-docker-is-opened-correctly/534/2 "2021-03-24T23:45:05Z")
Hi @matteote. Welcome to DevKinsta! Sorry for the issues you’re having getting it installed. There appears to be permission issues on your machine between Docker and DevKinsta. Could you try reinstalling Docker? [Here’s where you can download it](https://docs.docker.com/docker-for-windows/install/). Let me know if that helps. ---
**Author:** ![matteote](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/matteote/32/384_2.png) [@matteote](https://community.kinsta.com/u/matteote)\ **Post date:** [March 25, 2021, 6:29am UTC](https://community.kinsta.com/t/dk0004-installation-blocked-but-docker-is-opened-correctly/534/3 "2021-03-25T06:29:09Z")
Okay, I’ll do that. But sorry @michael, why you’re using Docker into MyKinsta? Thanks. ---
**Author:** ![matteote](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/matteote/32/384_2.png) [@matteote](https://community.kinsta.com/u/matteote)\ **Post date:** [March 25, 2021, 8:51am UTC](https://community.kinsta.com/t/dk0004-installation-blocked-but-docker-is-opened-correctly/534/4 "2021-03-25T08:51:35Z")
Done. Now Docker is not able to start. It says “Failed to start”. I’ll try to restart the computer as soon as possible. ---
**Author:** ![michael](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/michael/32/31_2.png) [@michael](https://community.kinsta.com/u/michael)\ **Post date:** [March 25, 2021, 4:20pm UTC](https://community.kinsta.com/t/dk0004-installation-blocked-but-docker-is-opened-correctly/534/5 "2021-03-25T16:20:37Z")
Docker is used for the virtualization of creating the site. It’s an essential piece to DevKinsta. Would you mind providing a screenshot of the “failed to start” message? I’m sorry for the trouble. There may be an existing issue with your Docker that will require a complete uninstall and installing it again. ---
**Author:** ![michael](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/michael/32/31_2.png) [@michael](https://community.kinsta.com/u/michael)\ **Post date:** [April 30, 2021, 4:24pm UTC](https://community.kinsta.com/t/dk0004-installation-blocked-but-docker-is-opened-correctly/534/6 "2021-04-30T16:24:13Z")
We haven’t heard back from you on this topic in a while. However, if you do need further assistance you can simply start a new conversation. Thank you again for using DevKinsta. Let us know if you need further assistance! 👋 ---
**Author:** ![michael](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/michael/32/31_2.png) [@michael](https://community.kinsta.com/u/michael)\ **Post date:** [April 30, 2021, 4:24pm UTC](https://community.kinsta.com/t/dk0004-installation-blocked-but-docker-is-opened-correctly/534/7 "2021-04-30T16:24:16Z")