# Error: Something bad happened - when trying to import site from myKinsta **URL:** \ **Category:** Bug Reports\ **Created:** [November 3, 2025, 11:13pm UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661 "2025-11-03T23:13:11Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![ShawnC](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/shawnc/32/880_2.png) [@ShawnC](https://community.kinsta.com/u/ShawnC)\ **Post date:** [May 30, 2026, 5:42pm UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/27 "2026-05-30T17:42:18Z")
Howdy @criana Welcome to the Kinsta Community! I’m sorry to hear that you’re experiencing issues with our DevKinsta app. To help us investigate the problem further, could you please send me a private message with the DevKinsta main.log file? For Mac users, you can typically find the log file at the following location: `/Users//Library/Logs/DevKinsta/main.log`. Thank you! ---
**Author:** ![criana](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/criana/32/5590_2.png) [@criana](https://community.kinsta.com/u/criana)\ **Post date:** [May 30, 2026, 5:54pm UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/28 "2026-05-30T17:54:35Z")
Gladly, just sent over the log file in a private message. ---
**Author:** ![ShawnC](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/shawnc/32/880_2.png) [@ShawnC](https://community.kinsta.com/u/ShawnC)\ **Post date:** [May 30, 2026, 11:10pm UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/31 "2026-05-30T23:10:05Z")
Alright @criana, Thank you kindly for your patience friend. This was an odd one, but this could be a _ **/.quarantine** _ directory inside the _ **/public** _ directory. Looking over the main.log, right before the progress indicator returns a failure, there’s a _ **failed: Permission denied** _ message. It looks like the _ **/.quarantine** _ directory may contain suspected malware. May you try removing that directory from the environment you’re pulling into DevKinsta, then try again, and let me know if the operation is successful. ---
**Author:** ![criana](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/criana/32/5590_2.png) [@criana](https://community.kinsta.com/u/criana)\ **Post date:** [May 31, 2026, 2:23am UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/32 "2026-05-31T02:23:59Z")
@ShawnC I just logged into SFTP for both the Live and Dev environments, found the .quarantine folder, and checked for files; there were none. But to make matters more interesting, I also can not delete it. I got a permissions denied when trying to remove it. I tried SSH as well with no luck. Screenshot attached. ![CleanShot 2026-05-30 at 21.55.29@2x](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/2X/5/5d517eb638eb65302562abff865c137fba818c83.jpeg) ---
**Author:** ![merineth](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/merineth/32/3022_2.png) [@merineth](https://community.kinsta.com/u/merineth)\ **Post date:** [May 31, 2026, 4:58am UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/33 "2026-05-31T04:58:12Z")
Hi @criana, Thank you for your response. I checked both the Live and Dev environments and can no longer find the `.quarantine` folder. It appears that it may have been successfully removed already. However, I see this error in the log as well: `[2026-05-30 12:22:37.039] [error] SyntaxError: Unexpected non-whitespace character after JSON at position 1608` Can you please double check wp-config.php and confirm that DOMAIN\_CURRENT\_SITE isn’t set to `undefined` or wrong domain? Could you please try the following as well: - Close DevKinsta completely and make sure it is fully shut down - Open Docker and delete only the containers that start with `devkinsta_` Please do not delete the volumes, and do not remove any other containers that are not related to DevKinsta - Start DevKinsta again so it can recreate the containers We will wait for your update. ---
**Author:** ![criana](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/criana/32/5590_2.png) [@criana](https://community.kinsta.com/u/criana)\ **Post date:** [June 1, 2026, 8:54pm UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/35 "2026-06-01T20:54:38Z")
Hi @merineth , I was working with @ShawnC and we were able to resolve the file permissions issue at the server where the .quarantine files were living in both live and dev environments. Once those were removed, the site copied down to local without any issues. ---
**Author:** ![3ee956934faa84b74ec8](https://avatars.discourse-cdn.com/v4/letter/3/ce73a5/32.png) [@3ee956934faa84b74ec8](https://community.kinsta.com/u/3ee956934faa84b74ec8)\ **Post date:** [June 15, 2026, 4:46pm UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/36 "2026-06-15T16:46:50Z")
This is what worked for me on Windows: TL;DR Once you’ve gotten your error from trying to import your site, copy the DB password shown in the site info. Then do this: docker exec devkinsta\_db mysql -u root -e “ALTER USER ‘root’@‘localhost’ IDENTIFIED BY ‘PASTE\_PWD’; FLUSH PRIVILEGES;” docker exec devkinsta\_db mysql -u root -pPASTE\_PWD -e “CREATE USER IF NOT EXISTS ‘root’@‘%’ IDENTIFIED BY ‘PASTE\_PWD’; GRANT ALL PRIVILEGES ON _._ TO ‘root’@‘%’ WITH GRANT OPTION; FLUSH PRIVILEGES;” Should be g2g. Long version: The MariaDB container comes up on a volume that already has data, so it skips password initialization even though DevKinsta hands it a `MYSQL_ROOT_PASSWORD`. That leaves the DB’s `root` account with a password (or none) that doesn’t match the one in DevKinsta’s config, so every `create database` over localhost fails with 1045, and the later import over the Docker network fails with 1130 because there’s no `root@'%'` grant for the FPM container’s subnet (172.172.0.x). When Docker Desktop restarts, it cleared the containers but persistent Docker volumes seemed to have remained. The MariaDB container reuses the old volume data and skips password initialization, even though the MYSQL\_ROOT\_PASSWORD environment variable is set, which causes a mismatch between DevKinsta’s expected password and the actual database state. Confirm your DB password in the import info within DevKinsta, Then, with the containers running (don’t run DevKinsta as admin), open Command Prompt and run these two commands, substituting your exact password for `PASTE_PWD`: ```auto docker exec devkinsta_db mysql -u root -e "ALTER USER 'root'@'localhost' IDENTIFIED BY 'PASTE_PWD'; FLUSH PRIVILEGES;" docker exec devkinsta_db mysql -u root -pPASTE_PWD -e "CREATE USER IF NOT EXISTS 'root'@'%' IDENTIFIED BY 'PASTE_PWD'; GRANT ALL PRIVILEGES ON *.* TO 'root'@'%' WITH GRANT OPTION; FLUSH PRIVILEGES;" ``` The first command sets `root@localhost` to the password DevKinsta expects (fixing the 1045 on database creation). The second creates `root@'%'` and grants it (fixing the 1130 when the FPM container connects over the network). Note there’s no space after `-p`. Then retry the import in DevKinsta. ---
**Author:** ![Robert\_Scott](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/robert_scott/32/5648_2.png) [@Robert\_Scott](https://community.kinsta.com/u/Robert_Scott)\ **Post date:** [June 27, 2026, 2:53am UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/37 "2026-06-27T02:53:27Z")
Followed all these steps as I have done previously and still getting the same error. I have sent you the updated log[.](https://telenorquiztodays.pk/) Please advise as this is becoming quite frustrating. Thanks ---
**Author:** ![Andrew](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/andrew/32/2792_2.png) [@Andrew](https://community.kinsta.com/u/Andrew)\ **Post date:** [June 28, 2026, 2:00am UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/38 "2026-06-28T02:00:10Z")
Hi @Robert_Scott! Welcome to the Kinsta Community forums. I am sorry to hear you are also experiencing this same error. I see you mentioned you have sent an updated log. Could you clarify which member of our team you sent the log file to? Certain members of our team are only available Monday - Friday. I would be happy to help take a look at this over the weekend if you also would like to direct message the main.log file to me. Looking forward to hearing from you! ---
**Author:** ![Muhammad\_Waqas](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/muhammad_waqas/32/5763_2.png) [@Muhammad\_Waqas](https://community.kinsta.com/u/Muhammad_Waqas)\ **Post date:** [September 9, 2026, 1:47pm UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/39 "2026-09-09T13:47:34Z")
Hi, @VladimirM @Adrian_L Please suggest a solution. ![image](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/2X/6/66e391b8224859fae1991c1deaad44c14188fdd9.png) ---
**Author:** ![Muhammad\_Waqas](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/muhammad_waqas/32/5763_2.png) [@Muhammad\_Waqas](https://community.kinsta.com/u/Muhammad_Waqas)\ **Post date:** [September 9, 2026, 1:58pm UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/40 "2026-09-09T13:58:05Z")
one installment is complete but it’s not working. ![image](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/2X/e/e436b8f233df13f4fe885aa1cf4548c1d52dddde.png) ![image](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/2X/f/f6ba86a1be68596b9e9db883ed584c9c17fe27c6.png) ---
**Author:** ![VladimirM](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/vladimirm/32/2786_2.png) [@VladimirM](https://community.kinsta.com/u/VladimirM)\ **Post date:** [September 9, 2026, 2:04pm UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/41 "2026-09-09T14:04:12Z")
Hello @Muhammad_Waqas 👋 The install hasn’t completed, because your hosts file wasn’t updated and .local is returning DNS error. Please send as the main.log from DevKinsta. Here’s how to obtain it: > **[Viewing the application log file - Troubleshooting - Error Codes - Kinsta® Docs](https://kinsta.com/docs/devkinsta/devkinsta-troubleshooting/error-codes/#viewing-the-application-log-file)** > > Below are errors with descriptions and solutions that you may see if an issue occurs in DevKinsta. Give the suggested solutions a try, and if the issue persists, report it to the DevKinsta Community Forum. | Find out what error codes may be returned... Kind regards ---
**Author:** ![Muhammad\_Waqas](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/muhammad_waqas/32/5763_2.png) [@Muhammad\_Waqas](https://community.kinsta.com/u/Muhammad_Waqas)\ **Post date:** [September 9, 2026, 2:50pm UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/42 "2026-09-09T14:50:07Z")
```auto here is the logs but i do not know why it need DNS for local dummy site because it's like localhost what i need to add into top level domain instead of .local? worthkeep is the project site name and then i need to make url instead of worthkeep.local? ``` [2026-09-09 19:46:12.240] [info] [deactivateSite] Deactivating site worthkeep. [2026-09-09 19:46:12.242] [info] [dockerUtil/getContainer] Get ‘devkinsta\_nginx’ Docker container [2026-09-09 19:46:12.261] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:46:12.265] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:46:12.284] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:46:12.282] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:46:12.465] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:46:12.463] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:46:12.472] [info] [containerExec] Command ‘sed -i ‘/^._error\_log._$/a \ \ return 404 “Site stopped by DevKinsta”;’ /etc/nginx/sites/worthkeep.conf’ on devkinsta\_nginx finished with exit code 0 [2026-09-09 19:46:12.473] [info] [restartNginx] Restarting nginx service [2026-09-09 19:46:12.687] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:46:12.691] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:46:12.704] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:46:12.702] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:46:12.807] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:46:12.805] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:46:12.857] [info] [dockerUtil/getContainer] Get ‘devkinsta\_fpm’ Docker container [2026-09-09 19:46:12.858] [info] [isWpSite] Checking if worthkeep is a Wordpress site [2026-09-09 19:46:12.859] [info] [ViewSite] checking site unread emails [2026-09-09 19:46:12.857] [info] [getSiteMailbox] Update site mailbox with API query: search?kind=containing&query=worthkeep.local [2026-09-09 19:46:12.866] [info] Response: 200 OK [2026-09-09 19:46:12.867] [info] Response headers: { ‘content-type’: ‘application/json’, date: ‘Wed, 09 Sep 2026 14:46:12 GMT’, ‘content-length’: ‘42’, connection: ‘close’ } [2026-09-09 19:46:12.868] [info] Response data: { total: 0, count: 0, start: 0, items: } [2026-09-09 19:46:12.868] [info] [getSiteMailbox] 0 emails retrieved. for domain worthkeep.local [2026-09-09 19:46:13.057] [info] [containerExec] Command ‘wp --allow-root --skip-themes --skip-plugins core is-installed --path=/www/kinsta/public/worthkeep’ on devkinsta\_fpm finished with exit code 1 [2026-09-09 19:46:15.953] [info] [activateSite] Activating site worthkeep. [2026-09-09 19:46:15.955] [info] [dockerUtil/getContainer] Get ‘devkinsta\_nginx’ Docker container [2026-09-09 19:46:15.973] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:46:15.973] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:46:15.999] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:46:16.015] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:46:16.124] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:46:16.127] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:46:16.131] [info] [containerExec] Command ‘sed -i ‘/^._return 404 “Site stopped by DevKinsta”;._$/d’ /etc/nginx/sites/worthkeep.conf’ on devkinsta\_nginx finished with exit code 0 [2026-09-09 19:46:16.132] [info] [restartNginx] Restarting nginx service [2026-09-09 19:46:16.229] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:46:16.226] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:46:16.230] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:46:16.234] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:46:16.285] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:46:16.288] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:46:16.308] [info] [activateSite] Site worthkeep activated. [2026-09-09 19:46:16.342] [info] [dockerUtil/getContainer] Get ‘devkinsta\_fpm’ Docker container [2026-09-09 19:46:16.343] [info] [isWpSite] Checking if worthkeep is a Wordpress site [2026-09-09 19:46:16.343] [info] [ViewSite] checking site unread emails [2026-09-09 19:46:16.342] [info] [getSiteMailbox] Update site mailbox with API query: search?kind=containing&query=worthkeep.local [2026-09-09 19:46:16.346] [info] Response: 200 OK [2026-09-09 19:46:16.346] [info] Response headers: { ‘content-type’: ‘application/json’, date: ‘Wed, 09 Sep 2026 14:46:16 GMT’, ‘content-length’: ‘42’, connection: ‘close’ } [2026-09-09 19:46:16.347] [info] Response data: { total: 0, count: 0, start: 0, items: } [2026-09-09 19:46:16.348] [info] [getSiteMailbox] 0 emails retrieved. for domain worthkeep.local [2026-09-09 19:46:16.533] [info] [containerExec] Command ‘wp --allow-root --skip-themes --skip-plugins core is-installed --path=/www/kinsta/public/worthkeep’ on devkinsta\_fpm finished with exit code 1 [2026-09-09 19:46:19.155] [info] [setSsl] Set ssl (id: 0392fe69-8a11-43d6-9f7f-3f6ef639e035) [2026-09-09 19:46:19.158] [info] [sslURL] SSL Urls: { from: ‘http ://worthkeep.local’, to: ‘https ://worthkeep.local’, siteUrl: ‘worthkeep.local’ } [2026-09-09 19:46:19.158] [info] [getDevKinstaPath] get DevKinsta path [2026-09-09 19:46:19.159] [info] [isWslMode] check if docker runs on wsl mode [2026-09-09 19:46:19.161] [info] [getDockerInfo] get Docker info [2026-09-09 19:46:19.163] [info] [installPlatformWindows] Certpath: “\wsl.localhost\docker-desktop\mnt\docker-desktop-disk\data\docker\volumes\DevKinsta\ssl\worthkeep.local.crt” [2026-09-09 19:46:19.250] [info] [dockerUtil/getContainer] Get ‘devkinsta\_fpm’ Docker container [2026-09-09 19:46:19.251] [info] [isWpSite] Checking if worthkeep is a Wordpress site [2026-09-09 19:46:19.253] [info] [ViewSite] checking site unread emails [2026-09-09 19:46:19.253] [info] [getSiteMailbox] Update site mailbox with API query: search?kind=containing&query=worthkeep.local [2026-09-09 19:46:19.259] [info] Response: 200 OK [2026-09-09 19:46:19.260] [info] Response headers: { ‘content-type’: ‘application/json’, date: ‘Wed, 09 Sep 2026 14:46:19 GMT’, ‘content-length’: ‘42’, connection: ‘close’ } [2026-09-09 19:46:19.262] [info] Response data: { total: 0, count: 0, start: 0, items: } [2026-09-09 19:46:19.263] [info] [getSiteMailbox] 0 emails retrieved. for domain worthkeep.local [2026-09-09 19:46:19.494] [info] [containerExec] Command ‘wp --allow-root --skip-themes --skip-plugins core is-installed --path=/www/kinsta/public/worthkeep’ on devkinsta\_fpm finished with exit code 1 [2026-09-09 19:46:23.556] [info] [updateWpConfigUrl]: update urls in wp-config.php. Site: worthkeep Pairs: [{ from: ‘http ://worthkeep.local’, to: ‘https ://worthkeep.local’ }] [2026-09-09 19:46:23.558] [info] [getDevKinstaPath] get DevKinsta path [2026-09-09 19:46:23.560] [info] [isWslMode] check if docker runs on wsl mode [2026-09-09 19:46:23.561] [info] [getDockerInfo] get Docker info [2026-09-09 19:46:23.575] [info] [wpSearchAndReplace] Search and replace. Source: http ://worthkeep.local, to: https ://worthkeep.local [2026-09-09 19:46:23.577] [info] [dockerUtil/getContainer] Get ‘devkinsta\_fpm’ Docker container [2026-09-09 19:46:23.871] [info] [containerExec] Command ‘cd /www/kinsta/public/worthkeep && /usr/bin/php8.0 /usr/local/bin/wp --allow-root --skip-themes --skip-plugins search-replace http ://worthkeep.local https ://worthkeep.local --all-tables’ on devkinsta\_fpm finished with exit code 1 [2026-09-09 19:46:23.875] [info] [setSsl] { sslHandlerResponse: true } [2026-09-09 19:46:23.875] [info] [setSsl] { newSslState: true } [2026-09-09 19:46:23.898] [info] [dockerUtil/getContainer] Get ‘devkinsta\_fpm’ Docker container [2026-09-09 19:46:23.898] [info] [isWpSite] Checking if worthkeep is a Wordpress site [2026-09-09 19:46:23.899] [info] [ViewSite] checking site unread emails [2026-09-09 19:46:23.897] [info] [getSiteMailbox] Update site mailbox with API query: search?kind=containing&query=worthkeep.local [2026-09-09 19:46:23.901] [info] Response: 200 OK [2026-09-09 19:46:23.902] [info] Response headers: { ‘content-type’: ‘application/json’, date: ‘Wed, 09 Sep 2026 14:46:23 GMT’, ‘content-length’: ‘42’, connection: ‘close’ } [2026-09-09 19:46:23.903] [info] Response data: { total: 0, count: 0, start: 0, items: } [2026-09-09 19:46:23.904] [info] [getSiteMailbox] 0 emails retrieved. for domain worthkeep.local [2026-09-09 19:46:24.082] [info] [containerExec] Command ‘wp --allow-root --skip-themes --skip-plugins core is-installed --path=/www/kinsta/public/worthkeep’ on devkinsta\_fpm finished with exit code 1 ---
**Author:** ![Muhammad\_Waqas](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/muhammad_waqas/32/5763_2.png) [@Muhammad\_Waqas](https://community.kinsta.com/u/Muhammad_Waqas)\ **Post date:** [September 9, 2026, 2:55pm UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/43 "2026-09-09T14:55:06Z")
here are the logs when we try to install or setup new site and it stuck on 20% showing something bad happened. [2026-09-09 19:53:20.843] [info] [getDevKinstaPath] get DevKinsta path [2026-09-09 19:53:20.845] [info] [isWslMode] check if docker runs on wsl mode [2026-09-09 19:53:20.847] [info] [getDockerInfo] get Docker info [2026-09-09 19:53:34.156] [info] [custom/AddSite] Start creating custom wordpress project. Site name: TestWeb [2026-09-09 19:53:34.158] [info] [getDevKinstaPath] get DevKinsta path [2026-09-09 19:53:34.159] [info] [isWslMode] check if docker runs on wsl mode [2026-09-09 19:53:34.160] [info] [getDockerInfo] get Docker info [2026-09-09 19:53:34.177] [info] [initSiteFolder] initializing site folder testweb [2026-09-09 19:53:34.179] [info] [dockerUtil/getContainer] Get ‘devkinsta\_fpm’ Docker container [2026-09-09 19:53:34.309] [info] [SiteNav]: Navbar reloaded, unread message: no [2026-09-09 19:53:34.323] [info] [ViewSite] checking wp site version [2026-09-09 19:53:34.325] [info] [ViewSite] checking site unread emails [2026-09-09 19:53:34.319] [info] [dockerUtil/getContainer] Get ‘devkinsta\_fpm’ Docker container [2026-09-09 19:53:34.321] [info] [getSiteMailbox] Update site mailbox with API query: search?kind=containing&query=testweb.local [2026-09-09 19:53:34.327] [info] Response: 200 OK [2026-09-09 19:53:34.328] [info] Response headers: { ‘content-type’: ‘application/json’, date: ‘Wed, 09 Sep 2026 14:53:34 GMT’, ‘content-length’: ‘42’, connection: ‘close’ } [2026-09-09 19:53:34.330] [info] Response data: { total: 0, count: 0, start: 0, items: } [2026-09-09 19:53:34.331] [info] [getSiteMailbox] 0 emails retrieved. for domain testweb.local [2026-09-09 19:53:34.344] [info] [containerExec] Command ‘test -d /www/kinsta/public/testweb && echo $?’ on devkinsta\_fpm finished with exit code 1 [2026-09-09 19:53:34.346] [info] [dockerUtil/getContainer] Get ‘devkinsta\_fpm’ Docker container [2026-09-09 19:53:34.432] [info] [containerExec] Command ‘cd /www/kinsta/public/testweb && wp --allow-root --skip-themes --skip-plugins core version’ on devkinsta\_fpm finished with exit code 2 [2026-09-09 19:53:34.441] [info] [ProgressIndicator] { isFailed: false, isOpen: false } [2026-09-09 19:53:34.441] [info] [containerExec] Command ‘mkdir /www/kinsta/public/testweb’ on devkinsta\_fpm finished with exit code 0 [2026-09-09 19:53:34.442] [info] [createCertficiate] Creating SSL certificates for testweb.local [2026-09-09 19:53:34.442] [info] [getDevKinstaPath] get DevKinsta path [2026-09-09 19:53:34.442] [info] [isWslMode] check if docker runs on wsl mode [2026-09-09 19:53:34.443] [info] [getDockerInfo] get Docker info [2026-09-09 19:53:34.482] [info] [useMailhog] Mail socket opened. [2026-09-09 19:53:34.498] [info] [checkWpVersion] site’s current version [2026-09-09 19:53:34.499] [info] [checkWpVersion] site’s stored version 7.1 [2026-09-09 19:53:34.499] [info] [checkWpVersion] containerExec response test false [2026-09-09 19:53:34.509] [info] [ProgressIndicator] { isFailed: false, isOpen: false } [2026-09-09 19:53:34.535] [info] [ProgressIndicator] { isFailed: false, isOpen: false } [2026-09-09 19:53:34.564] [info] [createCertficiate] Certificate created. [2026-09-09 19:53:34.574] [info] [createCertficiate] SSL certificate files sucessfully created in \wsl.localhost\docker-desktop\mnt\docker-desktop-disk\data\docker\volumes\DevKinsta\ssl [2026-09-09 19:53:34.575] [info] [createSiteConf] creating testweb.conf [2026-09-09 19:53:34.576] [info] [getDevKinstaPath] get DevKinsta path [2026-09-09 19:53:34.576] [info] [isWslMode] check if docker runs on wsl mode [2026-09-09 19:53:34.577] [info] [getDockerInfo] get Docker info [2026-09-09 19:53:34.582] [info] [createSiteConf] created testweb.conf successfully. [2026-09-09 19:53:34.583] [info] [restartNginx] Restarting nginx service [2026-09-09 19:53:34.633] [info] [ProgressIndicator] { isFailed: false, isOpen: false } [2026-09-09 19:53:34.673] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:53:34.680] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:53:34.678] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:53:34.686] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:53:34.733] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:53:34.740] [info] [watchDocker] Container: devkinsta\_nginx, status: undefined [2026-09-09 19:53:34.752] [info] [createDatabase] Creating database [2026-09-09 19:53:34.752] [info] [createNewDb] Create database: TestWeb [2026-09-09 19:53:34.753] [info] [dockerUtil/getContainer] Get ‘devkinsta\_db’ Docker container [2026-09-09 19:53:34.753] [warn] { host: ‘127.0.0.1’, mariadb: { name: ‘devkinsta\_db’, user: ‘root’, password: ‘3CBIyNMCQRWR3hr5’, containerId: ‘devkinsta\_db’, port: ‘15100’ }, adminer: { containerId: ‘96ffc338fa5ed7ecb0fe2565a10a0f2adb3637055e4c125718f3350c9f1a998e’, name: ‘devkinsta\_adminer’, port: 15200 }, mailhog: { containerId: ‘devkinsta\_mailhog’, name: ‘devkinsta\_mailhog’, port: ‘15400’ }, fpm: { containerId: ‘devkinsta\_fpm’, name: ‘devkinsta\_fpm’, publicFolder: ‘/var/lib/docker/volumes/DevKinsta/public’, privateFolder: ‘/var/lib/docker/volumes/DevKinsta/private’, logsFolder: ‘/var/lib/docker/volumes/DevKinsta/logs’ }, nginx: { containerId: ‘devkinsta\_nginx’, name: ‘devkinsta\_nginx’, kinstaFolder: ‘/var/lib/docker/volumes/DevKinsta/kinsta’, publicFolder: ‘/var/lib/docker/volumes/DevKinsta/public’, privateFolder: ‘/var/lib/docker/volumes/DevKinsta/private’, logsFolder: ‘/var/lib/docker/volumes/DevKinsta/logs’ } } [2026-09-09 19:53:34.812] [info] [ProgressIndicator] { isFailed: false, isOpen: false } [2026-09-09 19:53:34.875] [info] [containerExec] Command ‘mysql -u root -p\*\*\*\*\*\* -e “create database TestWeb;”’ on devkinsta\_db finished with exit code 1 [2026-09-09 19:53:34.876] [error] [ipcMainStep] Error in operation SITE\_CREATION, step database: Error: Error (1): UERROR 1045 (28000): Access denied for user ‘root’@‘localhost’ (using password: YES) at C:\Program Files\DevKinsta\resources\app.asar\main.prod.js:2:837383 at tryCatch (C:\Program Files\DevKinsta\resources\app.asar\main.prod.js:8:1843893) at Generator. (C:\Program Files\DevKinsta\resources\app.asar\main.prod.js:8:1845538) at Generator.next (C:\Program Files\DevKinsta\resources\app.asar\main.prod.js:8:1844442) at asyncGeneratorStep (C:\Program Files\DevKinsta\resources\app.asar\main.prod.js:8:1836779) at \_next (C:\Program Files\DevKinsta\resources\app.asar\main.prod.js:8:1836999) at processTicksAndRejections (node:internal/process/task\_queues:95:5) [2026-09-09 19:53:34.910] [info] [ProgressIndicator] { isFailed: true, isOpen: false } [2026-09-09 19:53:34.916] [info] [ProgressIndicator] { isFailed: true, isOpen: true } ---
**Author:** ![Adrian\_L](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/adrian_l/32/2810_2.png) [@Adrian\_L](https://community.kinsta.com/u/Adrian_L)\ **Post date:** [September 9, 2026, 10:35pm UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/44 "2026-09-09T22:35:19Z")
Hi @Muhammad_Waqas, To help us take a closer look, could you please provide the following information? 1. Machine OS version 2. Docker Desktop version 3. DevKinsta version Additionally, please share the raw `main.log` file. For Windows, you can access the log file by clicking on “Reveal log file in File Manager” in DevKinsta (see screenshot below). For Mac OS, the log file is usually located at `/Users//Library/Logs/DevKinsta/main.log`. (Windows) ![image](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/2X/c/c0aa4835392d469e61a8bae7da3c54d9ccb3b692.png) Thank you! ---
**Author:** ![VladimirM](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/vladimirm/32/2786_2.png) [@VladimirM](https://community.kinsta.com/u/VladimirM)\ **Post date:** [September 10, 2026, 6:52am UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/45 "2026-09-10T06:52:41Z")
Hello 👋 I just noticed your log shows error 1045 which is related to the database, and I posted a lengthy solution above. But please make sure to take it slow, and do all the steps, it should fix the issue 👍 > [@Error: Something bad happened - when trying to import site from myKinsta](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/15): > > Hello @wpcreative-jwwaving_hand As discussed in our chat, I’m posting a complete step by step instructions, if needed in the future. @Seyed My colleague and I gave you the steps in the other threads, but I wanted to tag you here as well. Note: This applies to fixing the issues with site creation that are caused by database access error (in DevKinsta main.log, it’s → ERROR 1045 (28000): Access denied for user ‘root’@‘localhost’ (using password: YES) ). Part ONE - RESETING ‘root’ USER PASSW… ---
**Author:** ![Muhammad\_Waqas](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/muhammad_waqas/32/5763_2.png) [@Muhammad\_Waqas](https://community.kinsta.com/u/Muhammad_Waqas)\ **Post date:** [September 10, 2026, 11:12am UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/46 "2026-09-10T11:12:32Z")
@Adrian_L log file is too long let me share it by doc link [redacted] ---
**Author:** ![VladimirM](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/vladimirm/32/2786_2.png) [@VladimirM](https://community.kinsta.com/u/VladimirM)\ **Post date:** [September 10, 2026, 11:18am UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/48 "2026-09-10T11:18:38Z")
@Muhammad_Waqas 👋 As per my previous reply, the issue is the 1045 error, access denied for user ‘root’: ![image](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/2X/2/208c3be91891435f3f2bae473364e5fbe6435818.png) You need to reset the password and access. My solution is at this [link](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/15). Once you complete these steps properly, you should be able to pull the site. ---
**Author:** ![Muhammad\_Waqas](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/muhammad_waqas/32/5763_2.png) [@Muhammad\_Waqas](https://community.kinsta.com/u/Muhammad_Waqas)\ **Post date:** [September 10, 2026, 11:45am UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/49 "2026-09-10T11:45:05Z")
@VladimirM @Adrian_L i completed all the steps but still it’s not working for me. ---
**Author:** ![Muhammad\_Waqas](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/muhammad_waqas/32/5763_2.png) [@Muhammad\_Waqas](https://community.kinsta.com/u/Muhammad_Waqas)\ **Post date:** [September 10, 2026, 11:46am UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/50 "2026-09-10T11:46:16Z")
@VladimirM @Adrian_L any one who is available for a quick short meeting please let me know so we can connect and solve it quickly. [Previous page](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661.md?page=1) [Next page](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661.md?page=3)