# Error: Something bad happened - when trying to pull site to myKinsta
**URL:** https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-pull-site-to-mykinsta/5924
**Category:** Bug Reports
**Created:** [January 29, 2026, 2:36am UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-pull-site-to-mykinsta/5924 "2026-01-29T02:36:54Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@snow](https://community.kinsta.com/u/snow)
#### Post date: [January 29, 2026, 2:36am UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-pull-site-to-mykinsta/5924/1 "2026-01-29T02:36:54Z")
**Q: Date/Time this occurred (Provide your time zone also)**
**A: now**
**Q: DevKinsta Version**
**A:2.13.6**
**Q: OS Version**
**A:Win 11**
**Q: Docker Desktop Version**
**A:4.38.0**
**Q: Were any error codes or messages observed? If so, what were they?**
**A:No**
**Q: Detailed Description of the Problem**
**A:**
[terminalExec] Error:
rsync: connection unexpectedly closed (3136720 bytes received so far) [receiver]
[2026-01-29 10:21:27.742] [warn] [terminalExec] Error: rsync error: error in rsync protocol data stream (code 12) at io.c(231) [receiver=3.2.7]
[2026-01-29 10:21:27.742] [warn] [terminalExec] Error: rsync: connection unexpectedly closed (550469 bytes received so far) [generator]
rsync error: timeout in data send/receive (code 30) at io.c(231) [generator=3.2.7]
[terminalExec] Child process exited with code 30
[error] [downloadSite] Error while downloading files Error: Encountered an error in child process 20200: 30. rsync: connection unexpectedly closed (550469 bytes received so far) [generator]
rsync error: timeout in data send/receive (code 30) at io.c(231) [generator=3.2.7]
at handleChildProcessClosure (C:\Users\admin\AppData\Local\Programs\DevKinsta\resources\app.asar\main.prod.js:2:619172)
at ChildProcess. (C:\Users\admin\AppData\Local\Programs\DevKinsta\resources\app.asar\main.prod.js:2:618129)
at ChildProcess.emit (node:events:513:28)
at ChildProcess.emit (node:domain:489:12)
at maybeClose (node:internal/child\_process:1091:16)
at Process.onexit (node:internal/child\_process:302:5)
---
### Author:  [@merineth](https://community.kinsta.com/u/merineth)
#### Post date: [January 29, 2026, 5:03am UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-pull-site-to-mykinsta/5924/2 "2026-01-29T05:03:00Z")
Hi @snow Thank you for reaching out and welcome to the community!
Could you please send us the full DevKinsta’s **main.log** file via private message so we can take a closer look?
You can get the main.log file by clicking on the “Reveal log file in File Manager” under the Help and Support page in DevKinsta.
Also, could you please try the alternative fix outlined in the link below?
> [@Error: Something bad happened - when trying to import site from myKinsta](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/15):
>
> Hello @wpcreative-jwwaving_hand As discussed in our chat, I’m posting a complete step by step instructions, if needed in the future. @Seyed My colleague and I gave you the steps in the other threads, but I wanted to tag you here as well. Note: This applies to fixing the issues with site creation that are caused by database access error (in DevKinsta main.log, it’s → ERROR 1045 (28000): Access denied for user ‘root’@‘localhost’ (using password: YES) ). Part ONE - RESETING ‘root’ USER PASSW…
We will wait for your update. Thank you.
---
### Author:  [@snow](https://community.kinsta.com/u/snow)
#### Post date: [January 30, 2026, 9:05am UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-pull-site-to-mykinsta/5924/3 "2026-01-30T09:05:41Z")
Thanks for your response. I encountered an error during the download process and retried multiple times without success. I’ve already shared the complete log file with you please let me know if you need any additional information.
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### Author:  [@Andrew](https://community.kinsta.com/u/Andrew)
#### Post date: [February 1, 2026, 1:22am UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-pull-site-to-mykinsta/5924/7 "2026-02-01T01:22:54Z")
Hi @snow,
I have reviewed the main log file you sent over to our team. I do see that the issue is specifically occurring with the rsync process. This process is what actually transfers the files of the site from Kinsta to your local DevKinsta environment.
I do see it appears that the rsync process timesout quite early on. I see an io timeout occurs as rsync is left waiting for 60 seconds for data. This might be indicating a connection issue.
If you are using a wireless connection to download the site I would recommend trying to connect your system using a wired connection if possible. A wired connection can be more stable that a wireless one.
Also, if you do have a firewall on your network please ensure it is configured to allow inbound and outbound connections to the host IP address shown in the Primary SFTP/SSH user section of your site in MyKinsta. This will ensure no firewall issues are occurring.
Please do let us know if this helps, or if the issue persists even after trying these steps. We are standing by and happy to help!
Take care!
---
### Author:  [@snow](https://community.kinsta.com/u/snow)
#### Post date: [February 2, 2026, 1:29am UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-pull-site-to-mykinsta/5924/8 "2026-02-02T01:29:24Z")
Hi @Andrew ,
I’m using a wired (Ethernet) connection, while a colleague on a wireless network doesn’t have this issue.
On my end, downloads sometimes reach 300+ MB, occasionally around 500 MB, but it’s very difficult to download larger files successfully.
Take care!
---
### Author:  [@VladimirM](https://community.kinsta.com/u/VladimirM)
#### Post date: [February 2, 2026, 6:27am UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-pull-site-to-mykinsta/5924/9 "2026-02-02T06:27:37Z")
Hello @snow 👋
I would just like to clarify whether you and the colleague who’s testing are downloading the same site to DevKinsta.
Kind regards!
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### Author:  [@snow](https://community.kinsta.com/u/snow)
#### Post date: [February 4, 2026, 1:49am UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-pull-site-to-mykinsta/5924/10 "2026-02-04T01:49:27Z")
Hello @VladimirM
We’re using the same site and same network, so I’m not sure why the behavior differs.
I tested again yesterday and the download worked successfully this time.
Just wanted to check—were there any changes or adjustments made on your end over the weekend?
Kind regards!
---
### Author:  [@Adrian\_L](https://community.kinsta.com/u/Adrian_L)
#### Post date: [February 4, 2026, 2:28am UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-pull-site-to-mykinsta/5924/11 "2026-02-04T02:28:28Z")
Perhaps it’s due to the specific Machines you’re using.
> [@Nothing short of unsable on Windows](https://community.kinsta.com/t/nothing-short-of-unsable-on-windows/4691/12):
>
> Hi @etienne_clerc I am sorry to hear that you continue to face issues, specifically when performing Push/Pull actions through DevKinsta. I tested myself by pulling a 1GB (files and database) site at least twice on each of the following machines. All are connected under one ISP: Windows (HyperV) - 30 minutes average Windows (WSL) - approximately 7 minutes Mac - approximately 5 minutes Based on my test, there is indeed a significant delay when pulling a site when using Windows (HyperV), al…
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### Author:  [@snow](https://community.kinsta.com/u/snow)
#### Post date: [February 4, 2026, 2:34am UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-pull-site-to-mykinsta/5924/12 "2026-02-04T02:34:57Z")
Hi @Adrian_L
I have a couple of follow-up questions:
1. Is there any plan to support resumable downloads (breakpoint resume)? That would be very helpful in cases where the download is interrupted.
2. When I cancel the pull process, why does it remove all site content locally?
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### Author:  [@Adrian\_L](https://community.kinsta.com/u/Adrian_L)
#### Post date: [February 4, 2026, 3:04am UTC](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-pull-site-to-mykinsta/5924/13 "2026-02-04T03:04:39Z")
`1. Is there any plan to support resumable downloads (breakpoint resume)? That would be very helpful in cases where the download is interrupted.`
- Currently, there are no plans for this specific feature, but I will submit your feedback as a feature request to our developers. Thank you for your input.
`2. When I cancel the pull process, why does it remove all site content locally?`
- I believe this is designed to ensure that no data remains from the canceled action, which could trigger conflicts with Nginx and MariaDB configurations during future pull/push site operations.