# Error (timeout) on pulling site from DevKinsta
**URL:** https://community.kinsta.com/t/error-timeout-on-pulling-site-from-devkinsta/2314
**Category:** Bug Reports
**Created:** [June 22, 2023, 10:31am UTC](https://community.kinsta.com/t/error-timeout-on-pulling-site-from-devkinsta/2314 "2023-06-22T10:31:37Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@diantonie](https://community.kinsta.com/u/diantonie)
#### Post date: [June 22, 2023, 10:31am UTC](https://community.kinsta.com/t/error-timeout-on-pulling-site-from-devkinsta/2314/1 "2023-06-22T10:31:37Z")
**Q: Date/Time this occurred (Provide your time zone also)**
**A:** 2023-06-22 12:17:48 MESZ
**Q: DevKinsta Version**
**A:** 2.11.0 (this has been happening since I am using DEV Kinsta in March 2023)
**Q: OS Version**
**A:** Microsoft Windows 11 Pro N Version 10.0.22621 Build 22621
**Q: Docker Desktop Version**
**A:** 4.18.0
**Q: Were any error codes or messages observed? If so, what were they?**
**A:**
> [2023-06-22 12:17:46.617] [info] [ProgressIndicator] { isFailed: false, isOpen: true }
> [2023-06-22 12:17:46.698] [info] [ProgressIndicator] { isFailed: false, isOpen: true }
> [2023-06-22 12:17:46.905] [info] [ProgressIndicator] { isFailed: false, isOpen: true }
> [2023-06-22 12:17:47.139] [info] [ProgressIndicator] { isFailed: false, isOpen: true }
> [2023-06-22 12:17:47.368] [info] [ProgressIndicator] { isFailed: false, isOpen: true }
> [2023-06-22 12:17:47.574] [info] [ProgressIndicator] { isFailed: false, isOpen: true }
> [2023-06-22 12:17:47.798] [info] [ProgressIndicator] { isFailed: false, isOpen: true }
> [2023-06-22 12:17:48.025] [info] [ProgressIndicator] { isFailed: false, isOpen: true }
> [2023-06-22 12:17:48.044] [warn] [terminalExec] Error:
> rsync: connection unexpectedly closed (5771280 bytes received so far) [receiver]
>
> [2023-06-22 12:17:48.080] [warn] [terminalExec] Error: rsync error: error in rsync protocol data stream (code 12) at io.c(231) [receiver=3.2.7]
>
> [2023-06-22 12:17:48.086] [warn] [terminalExec] Error: rsync: connection unexpectedly closed (465958 bytes received so far) [generator]
> rsync error: timeout in data send/receive (code 30) at io.c(231) [generator=3.2.7]
>
> [2023-06-22 12:17:48.231] [info] [ProgressIndicator] { isFailed: false, isOpen: true }
> [2023-06-22 12:17:48.476] [info] [terminalExec] Child process exited with code 30
> [2023-06-22 12:17:48.478] [error] [downloadSite] Error while downloading files Error: Encountered an error in child process 8716: 30. rsync: connection unexpectedly closed (465958 bytes received so far) [generator]
> rsync error: timeout in data send/receive (code 30) at io.c(231) [generator=3.2.7] at handleChildProcessClosure (C:\Users\a\AppData\Local\Programs\DevKinsta\resources\app.asar\main.prod.js:2:733315)
> at ChildProcess. (C:\Users\a\AppData\Local\Programs\DevKinsta\resources\app.asar\main.prod.js:2:732272)
> at ChildProcess.emit (node:events:513:28)
> at ChildProcess.emit (node:domain:489:12)
> at maybeClose (node:internal/child\_process:1091:16)
> at Socket. (node:internal/child\_process:449:11)
> at Socket.emit (node:events:513:28)
> at Socket.emit (node:domain:489:12)
> at Pipe. (node:net:313:12)
> [2023-06-22 12:17:48.548] [error] [ipcMainStep] Error in operation SITE\_PULL, step rsync: Error: Encountered an error in child process 8716: 30. rsync: connection unexpectedly closed (465958 bytes received so far) [generator]
> rsync error: timeout in data send/receive (code 30) at io.c(231) [generator=3.2.7]
> at handleChildProcessClosure (C:\Users\a\AppData\Local\Programs\DevKinsta\resources\app.asar\main.prod.js:2:733315)
> at ChildProcess. (C:\Users\a\AppData\Local\Programs\DevKinsta\resources\app.asar\main.prod.js:2:732272)
> at ChildProcess.emit (node:events:513:28)
> at ChildProcess.emit (node:domain:489:12)
> at maybeClose (node:internal/child\_process:1091:16)
> at Socket. (node:internal/child\_process:449:11)
> at Socket.emit (node:events:513:28)
> at Socket.emit (node:domain:489:12)
> at Pipe. (node:net:313:12)
> [2023-06-22 12:17:48.763] [info] [ProgressIndicator] { isFailed: true, isOpen: true }
> [2023-06-22 12:18:49.581] [info] [useMailhog] Mail socket closed.
**Q: Detailed Description of the Problem**
**A:** While pulling the environment from the remote Server it fails after some time. It is possible to pull smaller portions (30 - 60 MB).
---
### Author:  [@Alessandro](https://community.kinsta.com/u/Alessandro)
#### Post date: [June 22, 2023, 3:36pm UTC](https://community.kinsta.com/t/error-timeout-on-pulling-site-from-devkinsta/2314/2 "2023-06-22T15:36:30Z")
Hello @diantonie and welcome to DevKinsta Community!
Does the pull always fail at the very same percentage?
Regards,
Alessandro
---
### Author:  [@diantonie](https://community.kinsta.com/u/diantonie)
#### Post date: [June 26, 2023, 8:59am UTC](https://community.kinsta.com/t/error-timeout-on-pulling-site-from-devkinsta/2314/3 "2023-06-26T08:59:57Z")
Hello @Alessandro
Thanks for the reply. I believe the error has smth to do with Hyper-V and the files beeing on the windows filesystem.
I saw that DevKinsta now uses a //wsl directory to store the files (it was not set for me two months ago when I installed it and I switched to Hyper-V because it was too slow) so I switched back to wsl2 and here the issue does not occur anymore.
Thanks!
---
### Author:  [@Alessandro](https://community.kinsta.com/u/Alessandro)
#### Post date: [June 26, 2023, 9:01am UTC](https://community.kinsta.com/t/error-timeout-on-pulling-site-from-devkinsta/2314/4 "2023-06-26T09:01:18Z")
That’s great news @diantonie! Thanks for sharing your solution 👍
All the best!
Alessandro