# Error with DevKinsta login **URL:** \ **Category:** Application Support\ **Created:** [January 30, 2024, 3:21pm UTC](https://community.kinsta.com/t/error-with-devkinsta-login/3008 "2024-01-30T15:21:49Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![chiara](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/chiara/32/3058_2.png) [@chiara](https://community.kinsta.com/u/chiara)\ **Post date:** [January 30, 2024, 3:21pm UTC](https://community.kinsta.com/t/error-with-devkinsta-login/3008/1 "2024-01-30T15:21:49Z")
I have downloaded and installed DevKinsta, if I create a new empty site everything works perfectly, but if I want to download locally a site hosted in my MyKinsta account it does not allow me to log in. “Cant’t find user with this email/password” but if I click on “Create myKinsta Account” and log in with the credentials I can enter the dashboard without any problems. Can anyone help me? ---
**Author:** ![merineth](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/merineth/32/3022_2.png) [@merineth](https://community.kinsta.com/u/merineth)\ **Post date:** [January 31, 2024, 1:52am UTC](https://community.kinsta.com/t/error-with-devkinsta-login/3008/2 "2024-01-31T01:52:03Z")
Hi @chiara, I am sorry to hear that you are having issues with DevKinsta. I am keen to resolve this issue together. Can you please provide the following? **DevKinsta Version** **OS Version** **Docker Desktop Version** Can you also send us a copy of your main.log file so that we can check it further and know better what’s causing the issue. Looking forward to your response. ---
**Author:** ![chiara](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/chiara/32/3058_2.png) [@chiara](https://community.kinsta.com/u/chiara)\ **Post date:** [January 31, 2024, 10:29am UTC](https://community.kinsta.com/t/error-with-devkinsta-login/3008/3 "2024-01-31T10:29:02Z")
Hi @merineth, **DevKinsta Version** \> 2.12.1.8461 **OS Version** \> Windows 11 Enterprise - Version 22H2 **Docker Desktop Version** \> v.4.26.1 Where can I find the main.log file? Sorry, I don’t know where to find it. Thanks! ---
**Author:** ![VladimirM](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/vladimirm/32/2786_2.png) [@VladimirM](https://community.kinsta.com/u/VladimirM)\ **Post date:** [January 31, 2024, 11:59am UTC](https://community.kinsta.com/t/error-with-devkinsta-login/3008/4 "2024-01-31T11:59:24Z")
Hello 👋 Here’s how you can view and obtain the main.log file. > **[Troubleshooting - Error Codes - Kinsta® Docs](https://kinsta.com/docs/devkinsta/devkinsta-troubleshooting/error-codes#viewing-the-application-log-file)** > > Find out what error codes may be returned in DevKinsta, what each of them means, and how you can fix them. ---
**Author:** ![chiara](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/chiara/32/3058_2.png) [@chiara](https://community.kinsta.com/u/chiara)\ **Post date:** [January 31, 2024, 1:41pm UTC](https://community.kinsta.com/t/error-with-devkinsta-login/3008/5 "2024-01-31T13:41:01Z")
main.log (removed) Here it is! Thanks for the directions! ---
**Author:** ![Alessandro](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/alessandro/32/2310_2.png) [@Alessandro](https://community.kinsta.com/u/Alessandro)\ **Post date:** [January 31, 2024, 3:13pm UTC](https://community.kinsta.com/t/error-with-devkinsta-login/3008/7 "2024-01-31T15:13:40Z")
Hey @chiara 👋 , can you please send me via DM what email address you are using when logging into DevKinsta to pull the site? Regards, Alessandro ---
**Author:** ![chiara](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/chiara/32/3058_2.png) [@chiara](https://community.kinsta.com/u/chiara)\ **Post date:** [February 6, 2024, 11:05am UTC](https://community.kinsta.com/t/error-with-devkinsta-login/3008/12 "2024-02-06T11:05:10Z")
Hi Alessandro, thanks for your help! I solved the problem by deactivating the VPN ---
**Author:** ![Alessandro](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/alessandro/32/2310_2.png) [@Alessandro](https://community.kinsta.com/u/Alessandro)\ **Post date:** [February 7, 2024, 12:00pm UTC](https://community.kinsta.com/t/error-with-devkinsta-login/3008/13 "2024-02-07T12:00:00Z")
Hi Chiara, that’s great news! Thank you for giving us an update 👍 Regards, Alessandro ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/2X/8/80f8c4e56fecc02327a0964e6bf63a716483529f.png) [@system](https://community.kinsta.com/u/system)\ **Post date:** [February 10, 2024, 12:00am UTC](https://community.kinsta.com/t/error-with-devkinsta-login/3008/14 "2024-02-10T00:00:06Z")
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