# I have an error and cannot access the payment page

**URL:** https://community.kinsta.com/t/i-have-an-error-and-cannot-access-the-payment-page/3931
**Category:** Questions
**Created:** [September 4, 2024, 3:43am UTC](https://community.kinsta.com/t/i-have-an-error-and-cannot-access-the-payment-page/3931 "2024-09-04T03:43:24Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![trevor](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/trevor/32/3873_2.png) [@trevor](https://community.kinsta.com/u/trevor)
#### Post date: [September 4, 2024, 3:43am UTC](https://community.kinsta.com/t/i-have-an-error-and-cannot-access-the-payment-page/3931/1 "2024-09-04T03:43:24Z")

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Hi, it seems like all accounts have this error, it’s been going on for 2 days, is anyone else having the same problem as me?

 ![image](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/2X/5/592c59e6211bc429bae8dd6a29de77e71177dea7.png)

thanks!

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### Author: ![trevor](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/trevor/32/3873_2.png) [@trevor](https://community.kinsta.com/u/trevor)
#### Post date: [September 4, 2024, 5:25am UTC](https://community.kinsta.com/t/i-have-an-error-and-cannot-access-the-payment-page/3931/2 "2024-09-04T05:25:25Z")

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![image](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/2X/f/f813607d61ea75f02bcccd7be6045a282956b492.png)

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### Author: ![VladimirM](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/vladimirm/32/2786_2.png) [@VladimirM](https://community.kinsta.com/u/VladimirM)
#### Post date: [September 4, 2024, 5:59am UTC](https://community.kinsta.com/t/i-have-an-error-and-cannot-access-the-payment-page/3931/3 "2024-09-04T05:59:26Z")

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Hello @trevor 👋

I wasn’t able to replicate the issue on my company. Please DM me your email and the name of the company and I’ll check.