# Import kinsta site get stuck in the middle **URL:** \ **Category:** Application Support\ **Created:** [June 7, 2021, 9:29am UTC](https://community.kinsta.com/t/import-kinsta-site-get-stuck-in-the-middle/750 "2021-06-07T09:29:13Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![ohadf](https://avatars.discourse-cdn.com/v4/letter/o/df705f/32.png) [@ohadf](https://community.kinsta.com/u/ohadf)\ **Post date:** [June 7, 2021, 9:29am UTC](https://community.kinsta.com/t/import-kinsta-site-get-stuck-in-the-middle/750/1 "2021-06-07T09:29:13Z")
**Q: Date/Time this occurred (Provide your time zone also)** \*\*A: Monday, 7 June 2021 (GMT+3) **Q: DevKinsta Version** \*\*A: 1.1.7 **Q: OS Version** \*\*A: 11.3.1 **Q: Docker Desktop Version** \*\*A: 20.10.6 **Q: Were any error codes or messages observed? If so, what were they?** \*\*A: no **Q: Detailed Description of the Problem** \*\*A: while import the website from kinsta the import get stuck at the “downloading remote site” stage after downloading some GB’s, it asks for credentials and after those provided it stops the import. ---
**Author:** ![michael](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/michael/32/31_2.png) [@michael](https://community.kinsta.com/u/michael)\ **Post date:** [June 8, 2021, 4:30pm UTC](https://community.kinsta.com/t/import-kinsta-site-get-stuck-in-the-middle/750/2 "2021-06-08T16:30:20Z")
Welcome to DevKinsta @ohadf ! I’m sorry to hear you’re having trouble importing a site on DevKinsta. Do you happen to have any firewall settings or antivirus software on your computer that you can disable? ---
**Author:** ![ohadf](https://avatars.discourse-cdn.com/v4/letter/o/df705f/32.png) [@ohadf](https://community.kinsta.com/u/ohadf)\ **Post date:** [June 9, 2021, 2:17pm UTC](https://community.kinsta.com/t/import-kinsta-site-get-stuck-in-the-middle/750/3 "2021-06-09T14:17:20Z")
hi michael, im not using any firewall or antivirus. i have a pretty big site and it has 25 gb of content ---
**Author:** ![michael](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/michael/32/31_2.png) [@michael](https://community.kinsta.com/u/michael)\ **Post date:** [June 9, 2021, 4:07pm UTC](https://community.kinsta.com/t/import-kinsta-site-get-stuck-in-the-middle/750/4 "2021-06-09T16:07:16Z")
> [@ohadf](#): > > while import the website from kinsta the import get stuck at the “downloading remote site” stage after downloading some GB’s, it asks for credentials and after those provided it stops the import. Could you elaborate a bit on this? Are you saying that after it downloads a few GB’s that it asks you for credentials again? Would you mind providing a screenshot of that prompt? Thank you! ---
**Author:** ![ohadf](https://avatars.discourse-cdn.com/v4/letter/o/df705f/32.png) [@ohadf](https://community.kinsta.com/u/ohadf)\ **Post date:** [June 10, 2021, 7:28am UTC](https://community.kinsta.com/t/import-kinsta-site-get-stuck-in-the-middle/750/5 "2021-06-10T07:28:47Z")
im trying to add screenshots and it says that new users are not allowed to add pictures ---
**Author:** ![michael](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/michael/32/31_2.png) [@michael](https://community.kinsta.com/u/michael)\ **Post date:** [June 10, 2021, 4:21pm UTC](https://community.kinsta.com/t/import-kinsta-site-get-stuck-in-the-middle/750/6 "2021-06-10T16:21:07Z")
Apologies for the trouble there. Could you try again? If you continue to have issues uploading, could you tell us what the file type is that you’re uploading it in? ---
**Author:** ![ohadf](https://avatars.discourse-cdn.com/v4/letter/o/df705f/32.png) [@ohadf](https://community.kinsta.com/u/ohadf)\ **Post date:** [June 10, 2021, 5:04pm UTC](https://community.kinsta.com/t/import-kinsta-site-get-stuck-in-the-middle/750/7 "2021-06-10T17:04:49Z")
this is a screenshot of the problem occurring ![image](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/1X/3e245d829f1f943a8a02e5feecb94693c3ec317f.png) after this prompt i get this prompt: ![image](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/1X/7cf3c6fe6ba8df0574c15acb8cad53161b0fa3ac.png) after i done with all the prompts the local site is broken and appear like that: ![image](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/1X/1e4ab04ad71a8a5e7a2ac6849ec60fb2e68f4139.png) ---
**Author:** ![michael](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/michael/32/31_2.png) [@michael](https://community.kinsta.com/u/michael)\ **Post date:** [June 10, 2021, 9:30pm UTC](https://community.kinsta.com/t/import-kinsta-site-get-stuck-in-the-middle/750/8 "2021-06-10T21:30:33Z")
Do you have Docker running by chance? Docker itself should be running, along with all the containers listed there for DevKinsta. ---
**Author:** ![ohadf](https://avatars.discourse-cdn.com/v4/letter/o/df705f/32.png) [@ohadf](https://community.kinsta.com/u/ohadf)\ **Post date:** [June 10, 2021, 9:44pm UTC](https://community.kinsta.com/t/import-kinsta-site-get-stuck-in-the-middle/750/9 "2021-06-10T21:44:16Z")
Yes, i do have docker running ---
**Author:** ![michael](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/michael/32/31_2.png) [@michael](https://community.kinsta.com/u/michael)\ **Post date:** [June 10, 2021, 11:28pm UTC](https://community.kinsta.com/t/import-kinsta-site-get-stuck-in-the-middle/750/10 "2021-06-10T23:28:23Z")
Could you confirm the containers as well? The reason I ask is because the bug log on our end is indicating the docker containers have stopped on your machine. ---
**Author:** ![ohadf](https://avatars.discourse-cdn.com/v4/letter/o/df705f/32.png) [@ohadf](https://community.kinsta.com/u/ohadf)\ **Post date:** [June 11, 2021, 6:38am UTC](https://community.kinsta.com/t/import-kinsta-site-get-stuck-in-the-middle/750/11 "2021-06-11T06:38:54Z")
In the beginning they were working, Maybe something made them crash through the import process, but i know that after it got stuck the containers were working because i worked on one of them. ---
**Author:** ![michael](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/michael/32/31_2.png) [@michael](https://community.kinsta.com/u/michael)\ **Post date:** [October 29, 2021, 2:26pm UTC](https://community.kinsta.com/t/import-kinsta-site-get-stuck-in-the-middle/750/12 "2021-10-29T14:26:05Z")
Hi @ohadf ! I wanted to check if you were still having this issue and if so if you’ve updated to the latest version of DevKinsta?