# Importing/Exporting failed “Something Bad Happened“
**URL:** https://community.kinsta.com/t/importing-exporting-failed-something-bad-happened/6118
**Category:** Bug Reports
**Created:** [April 9, 2026, 8:01am UTC](https://community.kinsta.com/t/importing-exporting-failed-something-bad-happened/6118 "2026-04-09T08:01:40Z")
**Posts on this page:** 15
**Page:** 1
### Author:  [@LeeKIJO](https://community.kinsta.com/u/LeeKIJO)
#### Post date: [April 9, 2026, 8:01am UTC](https://community.kinsta.com/t/importing-exporting-failed-something-bad-happened/6118/1 "2026-04-09T08:01:41Z")
**Q: Date/Time this occurred (Provide your time zone also)**
**A: 8th April 2026**
**Q: DevKinsta Version**
**A: 2.1.3.6**
**Q: OS Version**
**A: macOS Tahoe 26.4**
**Q: Docker Desktop Version**
**A: v4. 68.0**
**Q: Were any error codes or messages observed? If so, what were they?**
**A: Importing/Exporting failed “Something Bad Happened“**
**Q: Detailed Description of the Problem**
**A: When Importing/Exporting failed “Something Bad Happened“ error appears. When I had sites downloaded to DevKinsta opening them changed them to Custom Sites and was unable to login.**
---
### Author:  [@LeeKIJO](https://community.kinsta.com/u/LeeKIJO)
#### Post date: [April 9, 2026, 9:59am UTC](https://community.kinsta.com/t/importing-exporting-failed-something-bad-happened/6118/2 "2026-04-09T09:59:07Z")
I’ve also tried a complete deletion and reinstallation of both DevKinsta and Docker. Also tired an older version of Docker. All started after the most recent Docker update.
---
### Author:  [@LeeKIJO](https://community.kinsta.com/u/LeeKIJO)
#### Post date: [April 9, 2026, 10:18am UTC](https://community.kinsta.com/t/importing-exporting-failed-something-bad-happened/6118/3 "2026-04-09T10:18:59Z")
After a recent Docker Desktop update on macOS, DevKinsta is no longer mounting the site files correctly inside the containers.
Docker itself is working as expected — all containers (nginx, fpm, db, etc.) are running successfully — however, the WordPress site directory is not being mounted (the `/app` path is missing entirely in the nginx container).
As a result, NGINX has no site files to serve and the site returns a 404 error.
Recreating sites does not resolve the issue, and inspecting the container shows that only partial mounts exist (e.g. `/www/kinsta/public`, `/kinsta`, etc.), but no mount for the actual application root.
This suggests a compatibility issue between DevKinsta and the current Docker Desktop configuration (possibly related to VirtioFS, file sharing, or the VM backend introduced/changed in the recent update).
---
### Author:  [@VladimirM](https://community.kinsta.com/u/VladimirM)
#### Post date: [April 9, 2026, 1:53pm UTC](https://community.kinsta.com/t/importing-exporting-failed-something-bad-happened/6118/4 "2026-04-09T13:53:13Z")
Hello LeeKIJO 👋
I just updated docker to 4.68.0 and tested, I’m able to replicate the error. We might need a while to check what’s going on.
Thank you for reporting this 🙏
---
### Author:  [@LeeKIJO](https://community.kinsta.com/u/LeeKIJO)
#### Post date: [April 9, 2026, 1:57pm UTC](https://community.kinsta.com/t/importing-exporting-failed-something-bad-happened/6118/5 "2026-04-09T13:57:18Z")
Hi Valdimar,
Thank you. I also tried uninstalling Docker 4.6.8.0 and reinstalling prior versions. The same error appeared. Both applications have full access etc so it isn’t a permissions problem.
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### Author:  [@sarahRosannaBusch](https://community.kinsta.com/u/sarahRosannaBusch)
#### Post date: [April 10, 2026, 8:27pm UTC](https://community.kinsta.com/t/importing-exporting-failed-something-bad-happened/6118/7 "2026-04-10T20:27:24Z")
I’m having the same issue on Windows 11 Version 10.0.26200 (same versions of Docker and DevKinsta.)
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### Author:  [@Andrew](https://community.kinsta.com/u/Andrew)
#### Post date: [April 11, 2026, 1:48am UTC](https://community.kinsta.com/t/importing-exporting-failed-something-bad-happened/6118/8 "2026-04-11T01:48:04Z")
Hi @sarahRosannaBusch,
Thank you for reaching out to us, and welcome to the community forums. I am sorry to hear you are also experiencing this issue. We are continuing to investigate into the root cause of this issue since the Docker update.
However, if you could direct message me the main.log file from your DevKinsta installation that may help provide us more details about the cause of the issue. This information will help us during our investigation.
You may find this log file under %userprofile%\AppData\Roaming\DevKinsta\logs on Windows.
Looking forward to hearing from you!
---
### Author:  [@Andrew](https://community.kinsta.com/u/Andrew)
#### Post date: [April 11, 2026, 11:48pm UTC](https://community.kinsta.com/t/importing-exporting-failed-something-bad-happened/6118/9 "2026-04-11T23:48:22Z")
Hi @sarahRosannaBusch ,
Thank you for direct messaging me with the main.log file from your DevKinsta installation. After reviewing the log I am seeing an error indicating the following issue:
`Error (1): UERROR 1045 (28000): Access denied for user ‘root’@‘localhost’ (using password: YES)`
This is indicating that the password being used to establish a connection to the database by the root user maybe out of sync.
We have seen this issue occur before, and do have steps you may try to resolve it. Below is a link to a post from my colleague, Vladimir, that goes step by step about how to reset this password:
> [@Error: Something bad happened - when trying to import site from myKinsta](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/15):
>
> Hello @wpcreative-jwwaving_hand As discussed in our chat, I’m posting a complete step by step instructions, if needed in the future. @Seyed My colleague and I gave you the steps in the other threads, but I wanted to tag you here as well. Note: This applies to fixing the issues with site creation that are caused by database access error (in DevKinsta main.log, it’s → ERROR 1045 (28000): Access denied for user ‘root’@‘localhost’ (using password: YES) ). Part ONE - RESETING ‘root’ USER PASSW…
Please let us know if this helps resolve the issue for you.
If you do continue to experience any issue however please don’t hesitate to let us know. We are standing by and happy to further assist you.
---
### Author:  [@LeeKIJO](https://community.kinsta.com/u/LeeKIJO)
#### Post date: [April 13, 2026, 10:48am UTC](https://community.kinsta.com/t/importing-exporting-failed-something-bad-happened/6118/11 "2026-04-13T10:48:18Z")
Hi Andrew,
I am still unable to download any sites locally via DevKinsta. Docker 4.6.9.0
---
### Author:  [@sarahRosannaBusch](https://community.kinsta.com/u/sarahRosannaBusch)
#### Post date: [April 13, 2026, 10:36pm UTC](https://community.kinsta.com/t/importing-exporting-failed-something-bad-happened/6118/12 "2026-04-13T22:36:55Z")
This worked. Thanks for you help!
---
### Author:  [@Adrian\_L](https://community.kinsta.com/u/Adrian_L)
#### Post date: [April 14, 2026, 12:12am UTC](https://community.kinsta.com/t/importing-exporting-failed-something-bad-happened/6118/13 "2026-04-14T00:12:36Z")
@LeeKIJO
I am sorry to hear that you continue to have such issues. I checked the most recent main.log file you shared with Andrew and saw this specific error message. The solution that Andrew shared above typically fixes such an error.
`[2026-04-10 13:16:16.738] [error] [ipcMainStep] Error in operation SITE_CREATION, step database: Error: Error (1): UERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: YES)`
Could you please share the latest main.log again? I would like to check if the database access error persists or if there’s a new issue causing the Pull site action to continue failing.
---
### Author:  [@LeeKIJO](https://community.kinsta.com/u/LeeKIJO)
#### Post date: [April 14, 2026, 7:46am UTC](https://community.kinsta.com/t/importing-exporting-failed-something-bad-happened/6118/14 "2026-04-14T07:46:25Z")
> [@Adrian\_L](#):
>
> main.log
(main.log redacted)
Hi Adrian, please find attached the main.log.
Anything else please let me know.
---
### Author:  [@LeeKIJO](https://community.kinsta.com/u/LeeKIJO)
#### Post date: [April 14, 2026, 7:56am UTC](https://community.kinsta.com/t/importing-exporting-failed-something-bad-happened/6118/15 "2026-04-14T07:56:28Z")
Hi Adrian,
I have tried uninstalling both DevKinsta and Docker a few times now and keep getting the same Something Bad Happened error message
---
### Author:  [@Adrian\_L](https://community.kinsta.com/u/Adrian_L)
#### Post date: [April 15, 2026, 4:17am UTC](https://community.kinsta.com/t/importing-exporting-failed-something-bad-happened/6118/18 "2026-04-15T04:17:35Z")
I am continuing to see this database access error in the main.log, which I think is what’s causing that **“Something Bad Happened“** error.
```auto
[2026-04-14 08:41:15.963] [error] Error - DK0051: DELETE_SITE_DATABASE: Error (1): UERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: YES)
```
Can you please try the steps that Vlad has provided on this other thread here one more time?
> [@Error: Something bad happened - when trying to import site from myKinsta](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/15):
>
> Hello @wpcreative-jwwaving_hand As discussed in our chat, I’m posting a complete step by step instructions, if needed in the future. @Seyed My colleague and I gave you the steps in the other threads, but I wanted to tag you here as well. Note: This applies to fixing the issues with site creation that are caused by database access error (in DevKinsta main.log, it’s → ERROR 1045 (28000): Access denied for user ‘root’@‘localhost’ (using password: YES) ). Part ONE - RESETING ‘root’ USER PASSW…
---
### Author:  [@LeeKIJO](https://community.kinsta.com/u/LeeKIJO)
#### Post date: [April 15, 2026, 8:00am UTC](https://community.kinsta.com/t/importing-exporting-failed-something-bad-happened/6118/19 "2026-04-15T08:00:57Z")
Hi Adrian,
Neither part 1 or 2 worked. After changing the password in step 3 it now works again!
What is odd is I only performed a updated to Docker last week. No other changes were made.
Thank you
Lee