# Importing/Exporting failed “Something Bad Happened“

**URL:** https://community.kinsta.com/t/importing-exporting-failed-something-bad-happened/6118
**Category:** Bug Reports
**Created:** [April 9, 2026, 8:01am UTC](https://community.kinsta.com/t/importing-exporting-failed-something-bad-happened/6118 "2026-04-09T08:01:40Z")
**Posts on this page:** 1
**Showing post:** 18

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### Author: ![Adrian\_L](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/adrian_l/32/2810_2.png) [@Adrian\_L](https://community.kinsta.com/u/Adrian_L)
#### Post date: [April 15, 2026, 4:17am UTC](https://community.kinsta.com/t/importing-exporting-failed-something-bad-happened/6118/18 "2026-04-15T04:17:35Z")

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I am continuing to see this database access error in the main.log, which I think is what’s causing that **“Something Bad Happened“** error.

```auto
[2026-04-14 08:41:15.963] [error] Error - DK0051: DELETE_SITE_DATABASE: Error (1): UERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: YES)

```

Can you please try the steps that Vlad has provided on this other thread here one more time?

> [@Error: Something bad happened - when trying to import site from myKinsta](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/15):
>
> Hello @wpcreative-jwwaving_hand As discussed in our chat, I’m posting a complete step by step instructions, if needed in the future. @Seyed My colleague and I gave you the steps in the other threads, but I wanted to tag you here as well. Note: This applies to fixing the issues with site creation that are caused by database access error (in DevKinsta main.log, it’s → ERROR 1045 (28000): Access denied for user ‘root’@‘localhost’ (using password: YES) ). Part ONE - RESETING ‘root’ USER PASSW…

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_[View the full topic](https://community.kinsta.com/t/importing-exporting-failed-something-bad-happened/6118)._