# Importing/Exporting failed “Something Bad Happened“

**URL:** https://community.kinsta.com/t/importing-exporting-failed-something-bad-happened/6118
**Category:** Bug Reports
**Created:** [April 9, 2026, 8:01am UTC](https://community.kinsta.com/t/importing-exporting-failed-something-bad-happened/6118 "2026-04-09T08:01:40Z")
**Posts on this page:** 1
**Showing post:** 9

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### Author: ![Andrew](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/andrew/32/2792_2.png) [@Andrew](https://community.kinsta.com/u/Andrew)
#### Post date: [April 11, 2026, 11:48pm UTC](https://community.kinsta.com/t/importing-exporting-failed-something-bad-happened/6118/9 "2026-04-11T23:48:22Z")

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Hi @sarahRosannaBusch ,

Thank you for direct messaging me with the main.log file from your DevKinsta installation. After reviewing the log I am seeing an error indicating the following issue:

`Error (1): UERROR 1045 (28000): Access denied for user ‘root’@‘localhost’ (using password: YES)`

This is indicating that the password being used to establish a connection to the database by the root user maybe out of sync.

We have seen this issue occur before, and do have steps you may try to resolve it. Below is a link to a post from my colleague, Vladimir, that goes step by step about how to reset this password:

> [@Error: Something bad happened - when trying to import site from myKinsta](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/15):
>
> Hello @wpcreative-jwwaving_hand As discussed in our chat, I’m posting a complete step by step instructions, if needed in the future. @Seyed My colleague and I gave you the steps in the other threads, but I wanted to tag you here as well. Note: This applies to fixing the issues with site creation that are caused by database access error (in DevKinsta main.log, it’s → ERROR 1045 (28000): Access denied for user ‘root’@‘localhost’ (using password: YES) ). Part ONE - RESETING ‘root’ USER PASSW…

Please let us know if this helps resolve the issue for you.

If you do continue to experience any issue however please don’t hesitate to let us know. We are standing by and happy to further assist you.

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_[View the full topic](https://community.kinsta.com/t/importing-exporting-failed-something-bad-happened/6118)._