# Importing staging site from Kinsta fails after Downloading Remote Site step **URL:** \ **Category:** Application Support\ **Created:** [August 28, 2023, 9:47am UTC](https://community.kinsta.com/t/importing-staging-site-from-kinsta-fails-after-downloading-remote-site-step/2478 "2023-08-28T09:47:17Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Akshat\_Kedia](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/akshat_kedia/32/2352_2.png) [@Akshat\_Kedia](https://community.kinsta.com/u/Akshat_Kedia)\ **Post date:** [August 28, 2023, 9:47am UTC](https://community.kinsta.com/t/importing-staging-site-from-kinsta-fails-after-downloading-remote-site-step/2478/1 "2023-08-28T09:47:17Z")
DevKinsta successfully downloads the staging site and errors out as soon as Downloading Remote Site completes 100%. Please help. Attaching screenshot for reference. I am using Import from Kinsta option on Create new Site screen. ![Screenshot 2023-08-28 at 2.58.53 PM](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/2X/0/018095c98cbabbbede574a055c14b4fe6df9fb43.png) ---
**Author:** ![ZachE](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/zache/32/1683_2.png) [@ZachE](https://community.kinsta.com/u/ZachE)\ **Post date:** [August 28, 2023, 9:42pm UTC](https://community.kinsta.com/t/importing-staging-site-from-kinsta-fails-after-downloading-remote-site-step/2478/2 "2023-08-28T21:42:31Z")
Hi @Akshat_Kedia 👋 Can you let us know which version of DevKinsta you’re using, your OS and version, and attach the `main.log` file from here? (in a DM preferably) > **[DevKinsta Error Codes](https://kinsta.com/knowledgebase/devkinsta/error-codes/#viewing-the-application-log-file)** > > Find out what error codes may be returned in DevKinsta, what each of them means, and how you can fix them. Also, can you please DM the hostname of your staging environment, so we can check out the server? Best regards, Zach ---
**Author:** ![Akshat\_Kedia](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/akshat_kedia/32/2352_2.png) [@Akshat\_Kedia](https://community.kinsta.com/u/Akshat_Kedia)\ **Post date:** [August 29, 2023, 2:48am UTC](https://community.kinsta.com/t/importing-staging-site-from-kinsta-fails-after-downloading-remote-site-step/2478/3 "2023-08-29T02:48:37Z")
Hi @ZachE, I cannot see an option to DM you. See screenshot below: ![Screenshot 2023-08-29 at 7.37.23 AM](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/2X/a/a09c9cd677fb1b21e734795d08f06b4e44bf31e3.png) ---
**Author:** ![Agus](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/agus/32/1515_2.png) [@Agus](https://community.kinsta.com/u/Agus)\ **Post date:** [August 29, 2023, 4:53am UTC](https://community.kinsta.com/t/importing-staging-site-from-kinsta-fails-after-downloading-remote-site-step/2478/5 "2023-08-29T04:53:23Z")
Hi there Akshat 👋 welcome to our community! About that DM issue, most likely it’s due to that Zach’s user public profile is hidden currently (so normal users won’t be able to see the “Message” option to send direct message/DM to him). Regarding the issue you reported, could you please let us know the following: 1. Which version of DevKinsta you’re using ? and what’s the docker’s version you’re using as well? 2. What Operating system and its version you’re using? As for the [`main.log` file - once you get it](https://kinsta.com/knowledgebase/devkinsta/error-codes/#viewing-the-application-log-file) from your local computer , you may want to share to us here (or to me via DM), and please also share the hostname of your Staging environment/site in DM (to help us to check further). Regards, Agus ---
**Author:** ![Akshat\_Kedia](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/akshat_kedia/32/2352_2.png) [@Akshat\_Kedia](https://community.kinsta.com/u/Akshat_Kedia)\ **Post date:** [August 29, 2023, 11:18am UTC](https://community.kinsta.com/t/importing-staging-site-from-kinsta-fails-after-downloading-remote-site-step/2478/6 "2023-08-29T11:18:55Z")
Hi Agus, DM’d you all the details. Regards, Akshat ---
**Author:** ![Alessandro](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/alessandro/32/2310_2.png) [@Alessandro](https://community.kinsta.com/u/Alessandro)\ **Post date:** [August 29, 2023, 12:18pm UTC](https://community.kinsta.com/t/importing-staging-site-from-kinsta-fails-after-downloading-remote-site-step/2478/8 "2023-08-29T12:18:04Z")
Hey @Akshat_Kedia , as Agus is off duty he shared the log with me. Can you please: 1. Close DevKinsta 2. Delete current mainlog.log file 3. Open DevKinsta and retry the import? If this errors again, please share the new logfile with me. Regards, Alessandro ---
**Author:** ![Akshat\_Kedia](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/akshat_kedia/32/2352_2.png) [@Akshat\_Kedia](https://community.kinsta.com/u/Akshat_Kedia)\ **Post date:** [August 30, 2023, 11:35am UTC](https://community.kinsta.com/t/importing-staging-site-from-kinsta-fails-after-downloading-remote-site-step/2478/10 "2023-08-30T11:35:44Z")
Hey @Alessandro I was able to import the site now. Thank you for your help! ---
**Author:** ![Agus](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/agus/32/1515_2.png) [@Agus](https://community.kinsta.com/u/Agus)\ **Post date:** [August 31, 2023, 12:29am UTC](https://community.kinsta.com/t/importing-staging-site-from-kinsta-fails-after-downloading-remote-site-step/2478/11 "2023-08-31T00:29:59Z")
That’s really great to hear! 👍 So yeah most likely it was due to your “cache” sub-folder’s permission issue in the staging site (that I also mentioned via DM to you) - and that @Alessandro had to reset the files/folders permission there to fix it 🙂 You’re most welcome Akshat! 🙇‍♂️ Regards, Agus ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/2X/8/80f8c4e56fecc02327a0964e6bf63a716483529f.png) [@system](https://community.kinsta.com/u/system)\ **Post date:** [September 2, 2023, 12:30pm UTC](https://community.kinsta.com/t/importing-staging-site-from-kinsta-fails-after-downloading-remote-site-step/2478/12 "2023-09-02T12:30:35Z")
This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.