# Lost access to account - email does not exist

**URL:** https://community.kinsta.com/t/lost-access-to-account-email-does-not-exist/6053
**Category:** Questions
**Created:** [March 17, 2026, 7:53pm UTC](https://community.kinsta.com/t/lost-access-to-account-email-does-not-exist/6053 "2026-03-17T19:53:31Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![venkat](https://avatars.discourse-cdn.com/v4/letter/v/4491bb/32.png) [@venkat](https://community.kinsta.com/u/venkat)
#### Post date: [March 17, 2026, 7:53pm UTC](https://community.kinsta.com/t/lost-access-to-account-email-does-not-exist/6053/1 "2026-03-17T19:53:31Z")

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Hello, we cannot access out account anymore as the registered email does not exists. Our company was acquired and our email server phased out. My personal credit card is being charged and I have not idea what for. How can I communicate with your billing department?

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### Author: ![merineth](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/merineth/32/3022_2.png) [@merineth](https://community.kinsta.com/u/merineth)
#### Post date: [March 18, 2026, 12:56am UTC](https://community.kinsta.com/t/lost-access-to-account-email-does-not-exist/6053/2 "2026-03-18T00:56:15Z")

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Hi @venkat Welcome to the community!

Sorry to hear about the situation.

Since this involves billing and account access, the best next step would be to reach out directly to our billing team so they can assist you with verification and look into this for you further.

You can reach out to them at **[billing@kinsta.com](mailto:billing@kinsta.com)**

Hope this helps, and let me know if you need further help.