# Media upload failed

**URL:** <https://community.kinsta.com/t/media-upload-failed/493>\
**Category:** Application Support\
**Created:** [March 15, 2021, 9:04am UTC](https://community.kinsta.com/t/media-upload-failed/493 "2021-03-15T09:04:09Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![michael](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/michael/32/31_2.png) [@michael](https://community.kinsta.com/u/michael)\
**Post date:** [March 15, 2021, 4:30pm UTC](https://community.kinsta.com/t/media-upload-failed/493/2 "2021-03-15T16:30:39Z")

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Hi @andresteves . Welcome to DevKinsta! I’m sorry you’re having trouble. I’m happy to help. This could be a permission related issue. Would you mind trying out the guide suggested in [this thread here](https://community.kinsta.com/t/windows-10-updating-themes-plugins-requires-ftp-creds/178/14) and let me know if that helps?

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_[View the full topic](https://community.kinsta.com/t/media-upload-failed/493)._