# New Import: Something Bad Happened

**URL:** <https://community.kinsta.com/t/new-import-something-bad-happened/2399>\
**Category:** Application Support\
**Created:** [August 4, 2023, 6:50pm UTC](https://community.kinsta.com/t/new-import-something-bad-happened/2399 "2023-08-04T18:50:42Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![JasonO](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/jasono/32/2254_2.png) [@JasonO](https://community.kinsta.com/u/JasonO)\
**Post date:** [August 4, 2023, 6:50pm UTC](https://community.kinsta.com/t/new-import-something-bad-happened/2399/1 "2023-08-04T18:50:43Z")

</div>

DevKinsta install was having some trouble with a Docker container, so I did a reinstall using these directions: [Uninstall DevKinsta - Kinsta®](https://kinsta.com/knowledgebase/devkinsta/uninstall-devkinsta/#:~:text=Mac,from%20the%20menu%20that%20appears).

Fresh version of DevKinsta resolved the Docker issue, but import failed. Message: “Something bad happened”

 ![Screen Shot 2023-08-04 at 11.44.58 AM](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/2X/e/e7b182fc3e39938cd91c7a32971eec89fe294092.png)

Retry didn’t work, and attempts with other Kinsta website imports had same result.

I’ve seen others with a similar issue but on Windows. I’m on a Mac running Monterey 12.6.7.

Any help would be much appreciated. Thanks.

---

<div class="post-metadata">

**Author:** ![ZachE](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/zache/32/1683_2.png) [@ZachE](https://community.kinsta.com/u/ZachE)\
**Post date:** [August 4, 2023, 11:30pm UTC](https://community.kinsta.com/t/new-import-something-bad-happened/2399/2 "2023-08-04T23:30:31Z")

</div>

Hi @JasonO 👋

Would you be able to DM me or @Agus or @Alessandro (or us all) a ZIP file with your logs, so we can analyze further?

> **[Logging and Site Debugging](https://kinsta.com/knowledgebase/devkinsta/logging/)**
>
> Logs can be very helpful when troubleshooting and debugging issues on your WordPress sites. Learn how to view your access and WordPress error logs with DevKinsta.

Best regards,  
Zach

---

<div class="post-metadata">

**Author:** ![JasonO](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/jasono/32/2254_2.png) [@JasonO](https://community.kinsta.com/u/JasonO)\
**Post date:** [August 4, 2023, 11:48pm UTC](https://community.kinsta.com/t/new-import-something-bad-happened/2399/3 "2023-08-04T23:48:17Z")

</div>

Thanks Zach. I don’t see a DM link in your profile, so I’ll send what I have over to @Agus and @Alessandro. Cheers