# New Site doesn't create correctly
**URL:** https://community.kinsta.com/t/new-site-doesnt-create-correctly/6223
**Category:** Application Support
**Created:** [May 13, 2026, 8:36pm UTC](https://community.kinsta.com/t/new-site-doesnt-create-correctly/6223 "2026-05-13T20:36:48Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@socialspark](https://community.kinsta.com/u/socialspark)
#### Post date: [May 13, 2026, 8:36pm UTC](https://community.kinsta.com/t/new-site-doesnt-create-correctly/6223/1 "2026-05-13T20:36:48Z")
**Q: Date/Time this occurred (Provide your time zone also)**
**A: 4:00pm ET**
**Q: DevKinsta Version**
\*\*A:\*\*2.13.6 (2.13.6.9096)
**Q: OS Version**
**A:Tahoe** 26.3.1
**Q: Docker Desktop Version**
**A: 4.73.0**
**Q: Were any error codes or messages observed? If so, what were they?**
**A:** Error establishing a database connection. This either means that the username and password information in your `wp-config.php` file is incorrect or that contact with the database server at `localhost` could not be established.
**Q: Detailed Description of the Problem**
**A:** I’m trying to create a new site. I’ve already gone through the troublshooting steps to ensure I’m using the correct password, and have looked in the DB to double-check it. DevKinsta appears to complete the process of creating a new site, although when I get to the site info page, the WP Admin button is grayed out. If I click on Open site it wants the DB name, username, password, etc. but no matter what I fill out, it’s always wrong. Previously, I used the Local by Flywheel app and had no problems. I did have to trust the certificate to get SSL, which I don’t see any instructions about in the DevKinsta documentation. I just want to get this to work and I’m really frustrated. If I try and pull a site down to local from my Kinsta account, that doesn’t work either. I get the DK0066 error, the log says \*\*“\*\*Access denied for user ‘root’@‘172.172.0.5’ (using password: YES)” when I search for it in main.log.
Any help resolving this would be appreciated.
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### Author:  [@Adrian\_L](https://community.kinsta.com/u/Adrian_L)
#### Post date: [May 14, 2026, 2:35am UTC](https://community.kinsta.com/t/new-site-doesnt-create-correctly/6223/2 "2026-05-14T02:35:29Z")
Hi @socialspark,
Welcome to the Kinsta Community!
Regarding the error message “Access denied for user ‘root’@‘172.172.0.5’ (using password: YES)”, could you please try the solution mentioned in this other thread? [Error: Something bad happened - when trying to import site from myKinsta - #15 by VladimirM](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/15)
Please let us know how it goes.
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### Author:  [@socialspark](https://community.kinsta.com/u/socialspark)
#### Post date: [May 14, 2026, 2:29pm UTC](https://community.kinsta.com/t/new-site-doesnt-create-correctly/6223/3 "2026-05-14T14:29:32Z")
I have done those steps already and it didn’t work. Since then I have also deleted all of the devkinsta containers and recreated them.
One thing I don’t understand is the username I created is franeleazer, but it persists in typing “root” as the username in the database details of the site: [DevKinsta - 2026-05-13\_16-35-40 - TechSmith Screencast](https://app.screencast.com/BdnNEhKPND1Yu)
So when it’s asking for those details when I try and open the site am I supposed to replace root with franeleazer for the username, and should I leave “localhost” as the host, or change it to 127.0.0.1? I have tried all possibilities and none worked, but I need to know for future reference.
Thanks,
Fran
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### Author:  [@VladimirM](https://community.kinsta.com/u/VladimirM)
#### Post date: [May 15, 2026, 2:07pm UTC](https://community.kinsta.com/t/new-site-doesnt-create-correctly/6223/4 "2026-05-15T14:07:33Z")
Hello there 👋
The ‘root’ is for main database user, therefore, you should use root when taking the steps outlined here: [Error: Something bad happened - when trying to import site from myKinsta - #15 by VladimirM](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/15)
Sometimes it takes a few times to get it right, it’s not a straightforward manual, I know, but please try taking it once again from the top.
Kind regards!