# "Something bad happened" Creating Database | Step 2 **URL:** https://community.kinsta.com/t/something-bad-happened-creating-database-step-2/5577 **Category:** Application Support **Created:** [October 15, 2025, 12:32pm UTC](https://community.kinsta.com/t/something-bad-happened-creating-database-step-2/5577 "2025-10-15T12:32:00Z") **Posts on this page:** 1 **Showing post:** 15
### Author: ![Andrew](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/andrew/32/2792_2.png) [@Andrew](https://community.kinsta.com/u/Andrew) #### Post date: [November 10, 2025, 2:01am UTC](https://community.kinsta.com/t/something-bad-happened-creating-database-step-2/5577/15 "2025-11-10T02:01:49Z")
Hi @Seyed, Thank you for your reply! We have reviewed the main.log file you shared and we notice that during the site creation process it appears the connection to the database service is being denied. This can indicate that for some reason the root user password is out of sync, or not set. A fellow DevKinsta user shared a solution that worked for them. Their instructions go through the process of resetting the root password of the database container. You may find a link to their instructions below: > [@Something bad happened: in create new site](https://community.kinsta.com/t/something-bad-happened-in-create-new-site/2190/17): > > I know I am a bit late to the party, but just in case someone else is having trouble with this specific problem the following might be a solution: In my case the root password wasn’t set, so I just had to set it manually in docker. The following steps is how I fixed it. Open docker desktop and navigate to “Containers” Open the devkinsta\_db container Navigate to the inspect tab Find the Config section Copy the root password under the config section; it should something like this: "Config": { … Please let us know if resetting the database’s root user password helps resolve the issue, and allows the site creation process to complete. If you do have any questions please let us know! We look forward to hearing from you! --- _[View the full topic](https://community.kinsta.com/t/something-bad-happened-creating-database-step-2/5577)._