# Something bad happened when importing from Kinsta **URL:** https://community.kinsta.com/t/something-bad-happened-when-importing-from-kinsta/5929 **Category:** Bug Reports **Created:** [January 29, 2026, 11:33am UTC](https://community.kinsta.com/t/something-bad-happened-when-importing-from-kinsta/5929 "2026-01-29T11:33:03Z") **Posts on this page:** 1 **Showing post:** 5
### Author: ![VladimirM](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/vladimirm/32/2786_2.png) [@VladimirM](https://community.kinsta.com/u/VladimirM) #### Post date: [January 30, 2026, 7:14am UTC](https://community.kinsta.com/t/something-bad-happened-when-importing-from-kinsta/5929/5 "2026-01-30T07:14:07Z")
Hello @Richardtidmarsh 👋 I see that there are two potential issues: - DevKinsta reporting Docker isn’t installed - Database access (root user not allowed) I would advise addressing the second issue first since we’ve seen that help in many cases. It is a long fix and some users were able to cut it short by just changing the password of the user directly, but that might not always work. Please follow steps from this post: > [@Error: Something bad happened - when trying to import site from myKinsta](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/15): > > Hello @wpcreative-jwwaving_hand As discussed in our chat, I’m posting a complete step by step instructions, if needed in the future. @Seyed My colleague and I gave you the steps in the other threads, but I wanted to tag you here as well. Note: This applies to fixing the issues with site creation that are caused by database access error (in DevKinsta main.log, it’s → ERROR 1045 (28000): Access denied for user ‘root’@‘localhost’ (using password: YES) ). Part ONE - RESETING ‘root’ USER PASSW… Once done, test again and if the issue persist please provide the main.log again. Kind regards! --- _[View the full topic](https://community.kinsta.com/t/something-bad-happened-when-importing-from-kinsta/5929)._