# Something bad happened when importing from Kinsta

**URL:** https://community.kinsta.com/t/something-bad-happened-when-importing-from-kinsta/5929
**Category:** Bug Reports
**Created:** [January 29, 2026, 11:33am UTC](https://community.kinsta.com/t/something-bad-happened-when-importing-from-kinsta/5929 "2026-01-29T11:33:03Z")
**Posts on this page:** 1
**Showing post:** 7

<div class="post-metadata">

### Author: ![merineth](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/merineth/32/3022_2.png) [@merineth](https://community.kinsta.com/u/merineth)
#### Post date: [February 1, 2026, 3:58am UTC](https://community.kinsta.com/t/something-bad-happened-when-importing-from-kinsta/5929/7 "2026-02-01T03:58:03Z")

</div>

Hi Richard,

Thank you for your response, and I’m sorry to hear that you’re experiencing these difficulties.

Let’s go through each issue step by step until we resolve this. To start, I’d like to confirm that you were able to successfully update the root password, right?

If yes, then we can proceed with part 2. If not, please refer to this [post](https://community.kinsta.com/t/error-something-bad-happened-when-trying-to-import-site-from-mykinsta/5661/15) for detailed instructions

Next step, please try copying and pasting the command into a text editor first, then paste it again into the terminal to make sure there are no extra spaces or special characters.

`GRANT ALL PRIVILEGES ON *.* TO 'root'@'%' IDENTIFIED BY 'your new password here' WITH GRANT OPTION;`

If it runs successfully, you should see an output similar to this screenshot below.  
 ![Screenshot 2026-02-01 at 11.01.55 AM](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/2X/4/46a2a43c72b5acb78b7f3b863106f3959c648b13.png)

Part 3: The **Library** folder is hidden by default, which is why it doesn’t appear in Finder. To access it, use the following path: ~/Library/Application Support/DevKinsta

Use Finder’s “Go to Folder” using the steps below:

1. Open **Finder**
2. Click **Go** in the top menu
3. Select **Go to Folder…**
4. Paste this path:

```auto
~/Library/Application Support/DevKinsta

```

1. Click **Go**

If the folder exists, Finder will open it directly. This is what it should look like.

 ![Screenshot 2026-02-01 at 10.27.39 AM](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/2X/0/02f6d540379cac865e8efd92c1a5c830f34d5874.png)

In terminal, you can also use this command to access the folder:

`cd ~/Library/Application\ Support/DevKinsta`

Next step, please edit the config.json file and look for the “services” line and update the password with your new password. Should look like this.

 ![Screenshot 2026-02-01 at 11.10.06 AM](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/2X/a/ae960457e583fff81fbc47e69bad88dc9e88f316.png)

Once you’re done, save the file and then restart DevKinsta. Please try importing your site again.

I hope this helps, and feel free to let us know if you need any further assistance.

---

_[View the full topic](https://community.kinsta.com/t/something-bad-happened-when-importing-from-kinsta/5929)._