# Sorry, you are not allowed to access this page

**URL:** <https://community.kinsta.com/t/sorry-you-are-not-allowed-to-access-this-page/497>\
**Category:** Application Support\
**Created:** [March 15, 2021, 9:09pm UTC](https://community.kinsta.com/t/sorry-you-are-not-allowed-to-access-this-page/497 "2021-03-15T21:09:52Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![flakyjake40](https://avatars.discourse-cdn.com/v4/letter/f/ad7895/32.png) [@flakyjake40](https://community.kinsta.com/u/flakyjake40)\
**Post date:** [March 15, 2021, 9:09pm UTC](https://community.kinsta.com/t/sorry-you-are-not-allowed-to-access-this-page/497/1 "2021-03-15T21:09:52Z")

</div>

**Q: Date/Time this occurred (Provide your time zone also)**  
**A: UK GMT 15/3/2021**

**Q: DevKinsta Version**  
**A: 1.03.1263**

**Q: OS Version**  
**A:MacOS 11.2.3**

**Q: Docker Desktop Version**  
**A: 3.2.2**

**Q: Were any error codes or messages observed? If so, what were they?**  
**A: "Sorry, you are not allowed to access this page."**

**Q: Detailed Description of the Problem**  
**A:New build site, cannot access wp-admin at all keep getting “Sorry, you are not allowed to access this page.” error. done everything I should to elevate issue, plugins, themes etc although not much as a new build site.**

---

<div class="post-metadata">

**Author:** ![michael](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/michael/32/31_2.png) [@michael](https://community.kinsta.com/u/michael)\
**Post date:** [March 15, 2021, 9:44pm UTC](https://community.kinsta.com/t/sorry-you-are-not-allowed-to-access-this-page/497/2 "2021-03-15T21:44:43Z")

</div>

Hi @flakyjake40 . Sorry for the trouble here. There’s a few possible causes. We have a [guide here on troubleshooting this issue](https://kinsta.com/knowledgebase/sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress/). Typically this is caused by a plugin or theme feature, but I understand you’ve already done a few of those steps. Would you be able to create an entirely new DevKinsta site (not imported) and let me know if that works?

Additionally, it may help to reset your file permissions. [Try running these steps here and let me know if that helps](https://community.kinsta.com/t/unable-to-create-directory-wp-content-uploads-is-its-parent-directory-writable-by-the-server/345/15)

---

<div class="post-metadata">

**Author:** ![michael](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/michael/32/31_2.png) [@michael](https://community.kinsta.com/u/michael)\
**Post date:** [April 14, 2021, 4:32pm UTC](https://community.kinsta.com/t/sorry-you-are-not-allowed-to-access-this-page/497/3 "2021-04-14T16:32:03Z")

</div>

We haven’t heard back from you on this topic in a while. However, if you do need further assistance you can simply start a new conversation here on DevKinsta. Let us know if you need further assistance! 👋

---

<div class="post-metadata">

**Author:** ![michael](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/michael/32/31_2.png) [@michael](https://community.kinsta.com/u/michael)\
**Post date:** [April 14, 2021, 4:32pm UTC](https://community.kinsta.com/t/sorry-you-are-not-allowed-to-access-this-page/497/4 "2021-04-14T16:32:06Z")

</div>