# Stuck on Canceling maintenance, restore snapshot **URL:** \ **Category:** Bug Reports\ **Created:** [March 23, 2022, 8:45am UTC](https://community.kinsta.com/t/stuck-on-canceling-maintenance-restore-snapshot/1362 "2022-03-23T08:45:06Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![edwerd](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/edwerd/32/938_2.png) [@edwerd](https://community.kinsta.com/u/edwerd)\ **Post date:** [March 23, 2022, 8:45am UTC](https://community.kinsta.com/t/stuck-on-canceling-maintenance-restore-snapshot/1362/1 "2022-03-23T08:45:06Z")
**Q: Date/Time this occurred (Provide your time zone also)** \*\*A: \*\* March 22, 9pm. EST **Q: DevKinsta Version** **A:** 2.4.1 **Q: OS Version** **A:** Mac OS 12.2.1 **Q: Docker Desktop Version** **A:** 4.5.0 **Q: Were any error codes or messages observed? If so, what were they?** **A:** None, just endless wait. **Q: Detailed Description of the Problem** **A:** The app is canceling a push to Kinsta but is stalled on Canceling maintenance, restore snapshot. Everything else is working ![Screen Shot 2022-03-23 at 4.38.34 AM](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/1X/d0d86f643cd1977d0e682a994efe874a6304381c.jpeg) ---
**Author:** ![Kevin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/kevin/32/808_2.png) [@Kevin](https://community.kinsta.com/u/Kevin)\ **Post date:** [March 23, 2022, 5:19pm UTC](https://community.kinsta.com/t/stuck-on-canceling-maintenance-restore-snapshot/1362/2 "2022-03-23T17:19:17Z")
Hi @edwerd, thanks for the report! Does restarting DevKinsta do anything? If not does a system restart fix it? Please feel free to private message your main.log file with me as well. ---
**Author:** ![edwerd](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/edwerd/32/938_2.png) [@edwerd](https://community.kinsta.com/u/edwerd)\ **Post date:** [March 23, 2022, 6:01pm UTC](https://community.kinsta.com/t/stuck-on-canceling-maintenance-restore-snapshot/1362/3 "2022-03-23T18:01:56Z")
I’ve tried both and neither do anything. Each time I reload the app, it jumps right into the same message. Any other thoughts? ---
**Author:** ![Kevin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/kevin/32/808_2.png) [@Kevin](https://community.kinsta.com/u/Kevin)\ **Post date:** [March 23, 2022, 6:04pm UTC](https://community.kinsta.com/t/stuck-on-canceling-maintenance-restore-snapshot/1362/4 "2022-03-23T18:04:49Z")
I will have to ask our Devs. Can you please private message your[main.log file](https://kinsta.com/knowledgebase/devkinsta/error-codes/#info) to me? ---
**Author:** ![edwerd](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/edwerd/32/938_2.png) [@edwerd](https://community.kinsta.com/u/edwerd)\ **Post date:** [March 24, 2022, 11:32am UTC](https://community.kinsta.com/t/stuck-on-canceling-maintenance-restore-snapshot/1362/5 "2022-03-24T11:32:30Z")
Done. Looking forward to getting some help on this. ---
**Author:** ![Kevin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/kevin/32/808_2.png) [@Kevin](https://community.kinsta.com/u/Kevin)\ **Post date:** [March 24, 2022, 5:24pm UTC](https://community.kinsta.com/t/stuck-on-canceling-maintenance-restore-snapshot/1362/6 "2022-03-24T17:24:46Z")
Thanks for sending that over @edwerd. It looks like the only files that failed to transfer were some files in `/wp-content/mu-plugins/kinsta-mu-plugins/`. I think that may have triggered the initial error. I would recommend deleting the `kinsta-mu-plugins` directory on your local site before you attempt to push again in the future. I also recommend asking our Live Support team to reinstall the MU-Plugin for you on your staging site (just in case there are files missing) Our developers let me know how to clear the status. I’ll share that as a separate message: ---
**Author:** ![Kevin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/kevin/32/808_2.png) [@Kevin](https://community.kinsta.com/u/Kevin)\ **Post date:** [March 24, 2022, 5:34pm UTC](https://community.kinsta.com/t/stuck-on-canceling-maintenance-restore-snapshot/1362/7 "2022-03-24T17:34:06Z")
You’ll need to find DevKinsta’s `config.json` file then delete the stuck operation. It’s important that the JSON file has the correct syntax when you are done. So only delete the main set of brackets/everything within them as highlighted below: ![image](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/1X/eafa8923dbd3c0a22935a1e37e2573e6b620cf6d.png) After that, completes close/force quite DevKinsta and restart it. You can find the relevant path to `config.json` based on your operating system: [Uninstall DevKinsta](https://kinsta.com/knowledgebase/devkinsta/uninstall-devkinsta/#mac-1) It should be under **User/Library/Application Support/DevKinsta** for you. Please let me know if this does not work! ---
**Author:** ![edwerd](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/edwerd/32/938_2.png) [@edwerd](https://community.kinsta.com/u/edwerd)\ **Post date:** [March 27, 2022, 4:42pm UTC](https://community.kinsta.com/t/stuck-on-canceling-maintenance-restore-snapshot/1362/8 "2022-03-27T16:42:37Z")
> [@Kevin](#): > > **User/Library/Application Support/DevKinsta** It worked! Thanks for your continued help. You’re very good at your job! ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/2X/8/80f8c4e56fecc02327a0964e6bf63a716483529f.png) [@system](https://community.kinsta.com/u/system)\ **Post date:** [March 30, 2022, 5:54pm UTC](https://community.kinsta.com/t/stuck-on-canceling-maintenance-restore-snapshot/1362/9 "2022-03-30T17:54:59Z")
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