# Sync from remote hangs around 250MiB

**URL:** <https://community.kinsta.com/t/sync-from-remote-hangs-around-250mib/1786>\
**Category:** Installation\
**Created:** [October 5, 2022, 10:45pm UTC](https://community.kinsta.com/t/sync-from-remote-hangs-around-250mib/1786 "2022-10-05T22:45:25Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![donduck](https://avatars.discourse-cdn.com/v4/letter/d/dbc845/32.png) [@donduck](https://community.kinsta.com/u/donduck)\
**Post date:** [October 5, 2022, 10:45pm UTC](https://community.kinsta.com/t/sync-from-remote-hangs-around-250mib/1786/1 "2022-10-05T22:45:25Z")

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I am trying to sync from remote and excluding the uploads folder to reduce the 3+ GiB of the site down to 430MiB, for whatever reason it slows to a crawl right around 250MiB and the spinning icon freezes, spins, freezes, etc. and I never make it to the full 430MiB before it says something bad happened and I need to start all over again. I’ve been at this for days with no luck, just stops before making the full download and then I have to repeat the same awful process of never getting a complete download.

I am on Windows 10 Enterprise. Any additional work arounds would be greatly appreciated.

Thanks!

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**Author:** ![Kevin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/kevin/32/808_2.png) [@Kevin](https://community.kinsta.com/u/Kevin)\
**Post date:** [October 5, 2022, 11:00pm UTC](https://community.kinsta.com/t/sync-from-remote-hangs-around-250mib/1786/2 "2022-10-05T23:00:39Z")

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Hi @donduck, welcome to DevKinsta!  
That’s odd; is there an especially large file that it might be getting stuck on? Can you please private message your main.log file to me? It will contain more information about the error.

> This log file can be accessed from the Help and Support page in DevKinsta (click the question mark (?) icon in the left sidebar) under the **Support forum** heading.

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**Author:** ![donduck](https://avatars.discourse-cdn.com/v4/letter/d/dbc845/32.png) [@donduck](https://community.kinsta.com/u/donduck)\
**Post date:** [October 11, 2022, 5:32pm UTC](https://community.kinsta.com/t/sync-from-remote-hangs-around-250mib/1786/3 "2022-10-11T17:32:56Z")

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I am not entirely sure what solved the problem, however, I am now able to download the entire 3.5GB from Kinsta into DevKinsta. I was attempting to install dependencies for a different docker container and wonder if maybe something was missing before that is now there to help complete the setup. Have not tried to restore from backup again, last I checked that was still giving me errors which I sent you the log file when that issue was happening. For now I am up and running, thanks for your help.