# Uploading to Staging - Something bad happened

**URL:** https://community.kinsta.com/t/uploading-to-staging-something-bad-happened/2681
**Category:** Application Support
**Created:** [November 6, 2023, 1:11am UTC](https://community.kinsta.com/t/uploading-to-staging-something-bad-happened/2681 "2023-11-06T01:11:58Z")
**Posts on this page:** 1
**Showing post:** 6

<div class="post-metadata">

### Author: ![Agus](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/agus/32/1515_2.png) [@Agus](https://community.kinsta.com/u/Agus)
#### Post date: [November 6, 2023, 7:37am UTC](https://community.kinsta.com/t/uploading-to-staging-something-bad-happened/2681/6 "2023-11-06T07:37:53Z")

</div>

Thank you for the `main.log` file you shared!

As I could see from that file, I’ve noticed the following `rsync` error (while processing your site’s transfer process), like:

```auto
[2023-11-06 12:25:48.753] [info] [ProgressIndicator] { isFailed: false, isOpen: true }
[2023-11-06 12:25:48.835] [warn] [terminalExec] Error: rsync error: some files/attrs were not transferred (see previous errors) (code 23) at main.c(1861) [generator=3.2.7]

[2023-11-06 12:25:48.989] [info] [terminalExec] Child process exited with code 23
[2023-11-06 12:25:48.989] [error] [downloadSite] Error while downloading files Error: Encountered an error in child process 8636: 23. rsync error: some files/attrs were not transferred (see previous errors) (code 23) at main.c(1861) [generator=3.2.7]

[2023-11-06 12:25:48.991] [error] [ipcMainStep] Error in operation SITE_CREATION, step rsync: Error: Encountered an error in child process 8636: 23. rsync error: some files/attrs were not transferred (see previous errors) (code 23) at main.c(1861) [generator=3.2.7]

```

Is it always failed at the same percentage each time you’re trying to pull the Staging site into DevKinsta?

I also noticed that you have this sub-folder inside your `~/public` folder:

```auto
q1gn4sygf4-staging.onrocket.site/

```

(that seems to be another WP files?)  
I would suggest to remove that sub-folder and its contents if you’re not using it on our server (and only keep files/folders that are really needed by your WordPress site hosted on our server).  
Once you’ve removed that sub-folder and its contents, please try to pull the Staging site to your local computer with DevKinsta and see if it’s working?

Best regards,  
Agus

---

_[View the full topic](https://community.kinsta.com/t/uploading-to-staging-something-bad-happened/2681)._