# Why do you suspend accounts on weekends?

**URL:** <https://community.kinsta.com/t/why-do-you-suspend-accounts-on-weekends/4604>\
**Category:** Feedback\
**Created:** [December 22, 2024, 11:56am UTC](https://community.kinsta.com/t/why-do-you-suspend-accounts-on-weekends/4604 "2024-12-22T11:56:25Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Pascal\_Mathieu](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/pascal_mathieu/32/4305_2.png) [@Pascal\_Mathieu](https://community.kinsta.com/u/Pascal_Mathieu)\
**Post date:** [December 22, 2024, 11:56am UTC](https://community.kinsta.com/t/why-do-you-suspend-accounts-on-weekends/4604/1 "2024-12-22T11:56:25Z")

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although you probably know that the billing department is never available on weekends to resolve problems.

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**Author:** ![Andrew](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/andrew/32/2792_2.png) [@Andrew](https://community.kinsta.com/u/Andrew)\
**Post date:** [December 22, 2024, 7:59pm UTC](https://community.kinsta.com/t/why-do-you-suspend-accounts-on-weekends/4604/2 "2024-12-22T19:59:14Z")

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Hi @Pascal_Mathieu,

Thank you for reaching out to us on the forums today. I am sorry to hear that your account may have been suspended this weekend due to a billing related issue. I understand a situation like this can be frustrating especially over the weekend. Please reach out to our Support team via live chat in MyKinsta or email us at [support@kinsta.com](mailto:support@kinsta.com). We would be happy to help take a look and see what we can do to resolve the issue as soon as possible.

Best regards