C’mon, @VladimirM before you were much more cooperative. Saying that I didn’t received the email because my provider refused it and it’s our side fault is not the acceptable.
Kinsta or the provider for Kinsta also received a bounce message and you were perfectly aware.
Still, is unbelieavable that Kinsta is not taking care on first hand about such critical communications.
Now, to dig into this problem I need to know exact sender date and time and I will tell you the exact reason why the email was rejected. It might be anything, non necessary our fault but also not necessary yours. Your assumption that is our fault is making me really uncomfortable and is not a good thing.
I’m sorry that I came off as non-cooperative. I was actually trying to be quite the opposite of that and provide maximum cooperation. That’s why I provided you with the summary of the issue and how it happened.
We are not placing any blame or declaring who’s fault it is what I’m saying is that you should discuss this with our Billing team. I’ve asked them to follow up with you and they did so 2+ hours ago at 11:35:00AM UTC.
I understand that you are angry and that you feel as we’ve let you down, however, I already explained how this happened and what caused it. If you believe our Billing team has acted wrongly, didn’t follow the timeline or have other complaints, please reply to the message they sent (if you don’t see it in the email, log in to Mykinsta and check previous conversations, here’s how: Support - Contact Support - Kinsta® Docs)
In regards to the emails that were sent to you, I see:
October 8 at 3:42:50AM UTC (warning that the invoice is 3 days overdue)
October 16 at 2:43:04PM UTC (notice of suspension)
And you reached out in multiple chats since and you haven’t replied to a portion of them.
As mentioned before, please reach out to our Billing team and write back. If you want, I can send a new email (if you’re not seeing the old ones, it will have kinsta.intercom-mail.com as sender) and you can proceed the conversation with our Billing team, as we cannot address Billing issues in forum.
