Hi All, I’m looking for some help, please. I am new to Kinsta and very new to DevKinsta. In fact, I’ve only just installed it along with Docker. The first time I tried to import a site from my Kinsta account, I get the following error. [Screenshot 2026-05-26 at 12.41.08] After Google searching a…

Hi @edharris Welcome to the Community. I’m sorry to hear that you’re experiencing issues. Could you please provide the main.log file from DevKinsta and send it here? This will help us investigate further. You can refer to this guide for instructions on locating the log file: Troubleshooting - Er…

Thanks - just messaged you with the main.log file!

Hi @edharris , We appreciate you sharing the log file with our team! After reviewing the main.log file it appears the issue is that the connection to the database is still failing with an access denied error. This can be seen in the snippet below: [2026-06-04 16:39:18.920] [error] Error - DK0051: D…

Hi @Andrew - on running the first command I got an access denied error message from the database. The next command you provided: docker exec -it devkinsta_db mysql -u root also returns the following error message: Access denied for user 'root'@'localhost' (using password: NO)

Hi @edharris , Thank you for your reply! I’m sorry to hear that you ran into the access denied error when trying to run these commands as well. In that case please try modifying the docker exec -it devkinsta_db mysql -u rootso that it is docker exec -it devkinsta_db mysql -u root -p. This should th…

I ran docker exec -it devkinsta_db mysql -u root -p and then entered the password from the config.json file and it did allow me to connect with the database (no access denied error message). What’s the next step?

None of those instructions are working for me, and now when I try to go back and replicate the previous step in my last message, I’m getting the access denied message again. I’m sorry I’m not super familiar with the terminal, docker, etc, but I’m doing my best to follow along with the instructions.…

I completely agree, I am coming from the same workflow in WPE. I have followed all steps meticulously again today, including these new ones, and got to the final steps where it asked to grant privileges in the SQL and I got: ERROR 1045 (28000): Access denied for user ‘root’@‘localhost’ (using passw…

Hi Adrian, I am still trying with this one. And followed these steps, got access to the DB then came to do the privileges but and got: ERROR 1045 (28000): Access denied for user ‘root’@‘localhost’ (using password: YES) ERROR 1227 (42000): Access denied; you need (at least one of) the RELOAD privil…

Something bad happened again

DevKinsta Bug Reports

Adrian_L (Adrian Lorica) June 8, 2026, 2:09am 23

Hi @edharris

Since the root user password seems to be working. The next step is to ensure that the root user has remote access privileges. You can copy the SQL command from another thread to do this.

Let us know how it goes.

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