Something bad happened again

DevKinsta Bug Reports
1

Hi All,

I’m looking for some help, please. I am new to Kinsta and very new to DevKinsta. In fact, I’ve only just installed it along with Docker. The first time I tried to import a site from my Kinsta account, I get the following error.

Screenshot 2026-05-26 at 12.41.08
Screenshot 2026-05-26 at 12.41.081044×634 30.7 KB

After Google searching and using AI to try to diagnose, I have tried deleting containers, volumes, config files, deleting both apps and reinstalling. I even tried a few terminal commands offered from Gemini. Nothing seems to work.

I’m simply trying to import my first staging site from Kinsta.

Does anybody have a sure-fire way to get Kinsta to actually download a site and make it work please?

I am on Mac for reference

Thanks for any help.

2

Hi @Phease69,

Welcome to the Kinsta Community!

I’m sorry to hear that you’re experiencing issues with our DevKinsta app. To help us investigate the problem further, could you please send me a private message with the DevKinsta main.log file?

For Mac users, you can typically find the log file at the following location:
/Users/<yourusername>/Library/Logs/DevKinsta/main.log.

Thank you!

3

@Phease69

My shift has ended. Feel free to share the DevKinsta main.log to @VladimirM or @jackirish instead once you’re able.

Thanks!

5

How do I send private messages?