DevKinsta fails when downloading remote site or creating a new site

Q: Date/Time this occurred (Provide your time zone also)
A:

Q: DevKinsta Version
A: Latest - Just reinstalled today 2.13.4
Q: OS Version
A:Windows 11 64 bit
Q: Docker Desktop Version
A:v 4.34.1.

Q: Were any error codes or messages observed? If so, what were they?
A: Error creating site at NGINX step

Q: Detailed Description of the Problem
A:

Log states,

[2024-09-11 01:13:47.997] [info] [createCertficiate] Certificate created.
[2024-09-11 01:13:48.045] [error] [createCertficiate] Creating certificates failed. UNKNOWN: unknown error, open ‘\wsl.localhost\docker-desktop-data\data\docker\volumes\DevKinsta\ssl\testing.local.crt’
[2024-09-11 01:13:48.046] [error] [ipcMainStep] Error in operation SITE_CREATION, step webserver: Error: UNKNOWN: unknown error, open ‘\wsl.localhost\docker-desktop-data\data\docker\volumes\DevKinsta\ssl\testing.local.crt’
[2024-09-11 01:13:48.123] [info] [ProgressIndicator] { isFailed: true, isOpen: true }

[2024-09-11 01:13:43.726] [info] Response data: { total: 0, count: 0, start: 0, items: }
[2024-09-11 01:13:43.727] [info] [getSiteMailbox] 0 emails retrieved. for domain testing.local
[2024-09-11 01:13:43.742] [info] [containerExec] Command ‘rm -Rf /www/kinsta/public/testing’ on devkinsta_fpm finished with exit code 0
[2024-09-11 01:13:43.793] [info] [containerExec] Command ‘cd /www/kinsta/public/testing && wp --allow-root --skip-themes --skip-plugins core version’ on devkinsta_fpm finished with exit code 2
[2024-09-11 01:13:43.824] [info] [containerExec] Command ‘mkdir /www/kinsta/public/testing’ on devkinsta_fpm finished with exit code 0
[2024-09-11 01:13:43.825] [info] [createCertficiate] Creating SSL certificates for testing.local
[2024-09-11 01:13:43.825] [info] [getDevKinstaPath] get DevKinsta path
[2024-09-11 01:13:43.826] [info] [isWslMode] check if docker runs on wsl mode
[2024-09-11 01:13:43.826] [info] [getDockerInfo] get Docker info
[2024-09-11 01:13:43.885] [info] [ProgressIndicator] { isFailed: false, isOpen: false }
[2024-09-11 01:13:43.940] [info] [checkWpVersion] site’s current version
[2024-09-11 01:13:43.941] [info] [checkWpVersion] site’s stored version 6.6.2
[2024-09-11 01:13:43.941] [info] [checkWpVersion] containerExec response test false
[2024-09-11 01:13:43.973] [info] [useMailhog] Mail socket opened.
[2024-09-11 01:13:44.000] [info] [createCertficiate] Certificate created.
[2024-09-11 01:13:44.002] [info] [ProgressIndicator] { isFailed: false, isOpen: false }
[2024-09-11 01:13:44.046] [error] [createCertficiate] Creating certificates failed. UNKNOWN: unknown error, open ‘\wsl.localhost\docker-desktop-data\data\docker\volumes\DevKinsta\ssl\testing.local.crt’
[2024-09-11 01:13:44.046] [error] [ipcMainStep] Error in operation SITE_CREATION, step webserver: Error: UNKNOWN: unknown error, open ‘\wsl.localhost\docker-desktop-data\data\docker\volumes\DevKinsta\ssl\testing.local.crt’
[2024-09-11 01:13:44.097] [info] [ProgressIndicator] { isFailed: true, isOpen: false }
[2024-09-11 01:13:44.107] [info] [ProgressIndicator] { isFailed: true, isOpen: true }
[2024-09-11 01:13:47.129] [info] [initSiteFolder] initializing site folder testing
[2024-09-11 01:13:47.131] [info] [dockerUtil/getContainer] Get ‘devkinsta_fpm’ Docker container
[2024-09-11 01:13:47.253] [info] [ProgressIndicator] { isFailed: false, isOpen: true }
[2024-09-11 01:13:47.304] [info] [containerExec] Command ‘test -d /www/kinsta/public/testing && echo $?’ on devkinsta_fpm finished with exit code 0
[2024-09-11 01:13:47.305] [info] [dockerUtil/getContainer] Get ‘devkinsta_fpm’ Docker container
[2024-09-11 01:13:47.306] [warn] [initSiteFolder] sitePath exists. Removing folder
[2024-09-11 01:13:47.471] [info] [containerExec] Command ‘rm -Rf /www/kinsta/public/testing’ on devkinsta_fpm finished with exit code 0
[2024-09-11 01:13:47.647] [info] [containerExec] Command ‘mkdir /www/kinsta/public/testing’ on devkinsta_fpm finished with exit code 0
[2024-09-11 01:13:47.649] [info] [createCertficiate] Creating SSL certificates for testing.local
[2024-09-11 01:13:47.651] [info] [getDevKinstaPath] get DevKinsta path
[2024-09-11 01:13:47.652] [info] [isWslMode] check if docker runs on wsl mode
[2024-09-11 01:13:47.654] [info] [getDockerInfo] get Docker info
[2024-09-11 01:13:47.743] [info] [ProgressIndicator] { isFailed: false, isOpen: true }
[2024-09-11 01:13:47.997] [info] [createCertficiate] Certificate created.
[2024-09-11 01:13:48.045] [error] [createCertficiate] Creating certificates failed. UNKNOWN: unknown error, open ‘\wsl.localhost\docker-desktop-data\data\docker\volumes\DevKinsta\ssl\testing.local.crt’
[2024-09-11 01:13:48.046] [error] [ipcMainStep] Error in operation SITE_CREATION, step webserver: Error: UNKNOWN: unknown error, open ‘\wsl.localhost\docker-desktop-data\data\docker\volumes\DevKinsta\ssl\testing.local.crt’
[2024-09-11 01:13:48.123] [info] [ProgressIndicator] { isFailed: true, isOpen: true }
[2024-09-11 01:29:53.890] [info] [useMailhog] Mail socket closed.
[2024-09-11 01:30:06.418] [info] [getDevKinstaPath] get DevKinsta path
[2024-09-11 01:30:06.419] [info] [isWslMode] check if docker runs on wsl mode
[2024-09-11 01:30:06.419] [info] [getDockerInfo] get Docker info
[2024-09-11 01:30:06.421] [info] [isWslMode] check if docker runs on wsl mode
[2024-09-11 01:30:06.421] [info] [getDockerInfo] get Docker info
[2024-09-11 01:30:06.422] [info] [isWslMode] check if docker runs on wsl mode
[2024-09-11 01:30:06.422] [info] [getDockerInfo] get Docker info
[2024-09-11 01:30:06.423] [info] [isWslMode] check if docker runs on wsl mode
[2024-09-11 01:30:06.423] [info] [getDockerInfo] get Docker info
[2024-09-11 01:30:06.473] [info] [handler/getEnableExtensions] php version: 8.3
[2024-09-11 01:30:06.474] [info] [handler/getEnableExtensions] php version: 8.3
[2024-09-11 01:30:06.474] [info] [dockerUtil/getContainer] Get ‘devkinsta_fpm’ Docker container
[2024-09-11 01:30:06.926] [info] [containerExec] Command ‘kinsta_php_cli --action=list_available --phpversion=8.3’ on devkinsta_fpm finished with exit code 0
[2024-09-11 01:30:06.927] [info] [handler/getEnableExtensions] php raw: {“intl”: “intl.ini”, “xml”: “xml.ini”, “ftp”: “ftp.ini”, “simplexml”: “simplexml.ini”, “xmlwriter”: “xmlwriter.ini”, “tokenizer”: “tokenizer.ini”, “zip”: “zip.ini”, “soap”: “soap.ini”, “sysvshm”: “sysvshm.ini”, “xsl”: “xsl.ini”, “curl”: “curl.ini”, “shmop”: “shmop.ini”, “calendar”: “calendar.ini”, “gettext”: “gettext.ini”, “gd”: “gd.ini”, “sysvsem”: “sysvsem.ini”, “bcmath”: “bcmath.ini”, “mysqli”: “mysqli.ini”, “iconv”: “iconv.ini”, “sockets”: “sockets.ini”, “readline”: “readline.ini”, “dom”: “dom.ini”, “mysqlnd”: “mysqlnd.ini”, “xmlreader”: “xmlreader.ini”, “mbstring”: “mbstring.ini”, “pdo_mysql”: “pdo_mysql.ini”, “ffi”: “ffi.ini”, “posix”: “posix.ini”, “imap”: “imap.ini”, “fileinfo”: “fileinfo.ini”, “pdo”: “pdo.ini”, “phar”: “phar.ini”, “xdebug”: “xdebug.ini”, “imagick”: “imagick.ini”, “ctype”: “ctype.ini”, “sysvmsg”: “sysvmsg.ini”, “opcache”: “opcache.ini”, “exif”: “exif.ini”, “redis”: “redis.ini”, “apcu”: “apcu.ini”, “igbinary”: “igbinary.ini”}
[2024-09-11 01:30:06.927] [info] [handler/getEnableExtensions] php version: 8.3
[2024-09-11 01:30:06.928] [info] [dockerUtil/getContainer] Get ‘devkinsta_fpm’ Docker container
[2024-09-11 01:30:07.260] [info] [containerExec] Command ‘kinsta_php_cli --action=list_enabled --phpversion=8.3’ on devkinsta_fpm finished with exit code 0
[2024-09-11 01:30:07.260] [info] [handler/getEnableExtensions] php raw: ?{“xml”: “15-xml.ini”, “shmop”: “20-shmop.ini”, “phar”: “20-phar.ini”, “sysvsem”: “20-sysvsem.ini”, “opcache”: “10-opcache.ini”, “pdo_mysql”: “20-pdo_mysql.ini”, “ffi”: “20-ffi.ini”, “gettext”: “20-gettext.ini”, “xmlwriter”: “20-xmlwriter.ini”, “sysvmsg”: “20-sysvmsg.ini”, “sockets”: “20-sockets.ini”, “xsl”: “20-xsl.ini”, “iconv”: “20-iconv.ini”, “fileinfo”: “20-fileinfo.ini”, “readline”: “20-readline.ini”, “mysqlnd”: “10-mysqlnd.ini”, “mbstring”: “20-mbstring.ini”, “ctype”: “20-ctype.ini”, “imagick”: “20-imagick.ini”, “xmlreader”: “20-xmlreader.ini”, “sysvshm”: “20-sysvshm.ini”, “posix”: “20-posix.ini”, “bcmath”: “20-bcmath.ini”, “soap”: “20-soap.ini”, “ftp”: “20-ftp.ini”, “calendar”: “20-calendar.ini”, “zip”: “20-zip.ini”, “dom”: “20-dom.ini”, “exif”: “20-exif.ini”, “xdebug”: “20-xdebug.ini”, “pdo”: “10-pdo.ini”, “mysqli”: “20-mysqli.ini”, “gd”: “20-gd.ini”, “tokenizer”: “20-tokenizer.ini”, “imap”: “20-imap.ini”, “simplexml”: “20-simplexml.ini”, “curl”: “20-curl.ini”, “intl”: “20-intl.ini”, “apcu”: “20-apcu.ini”, “igbinary”: “20-igbinary.ini”, “redis”: “20-redis.ini”}

Hi @Doonbar Welcome to the Community.

I’m sorry to hear you’re experiencing issues when downloading or creating a new site in DevKinsta.

For now, could you try downgrading Docker Desktop to version 4.29.0? It appears that the latest version of Docker is causing some issues.

DevKinsta attempts to access \wsl.localhost\docker-desktop-data, but we’ve noticed that this doesn’t work properly with Docker Desktop version 4.30.0 or higher.

We’re actively investigating the issue, so in the meantime, please try this workaround and let me know how it goes.

I will wait for your update, thank you.

Great !!! Thank you for your help… uninstalling Docker and installing the old version has done the trick. I am back in the game !!! :grinning:

Hello @Doonbar :wave:

Thank you for writing back. We are happy to hear that it’s up and running again :+1:

Kind regards,
Vladimir M

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