DevKinsta: Something Bad Happened MacOS

[jackel716 (Ron)]

Q: Date/Time this occurred (Provide your time zone also)
**A:**November 17, 2025 12:33PM EST

Q: DevKinsta Version
**A:**2.13.6

Q: OS Version
**A:**Apple M1

Q: Docker Desktop Version
**A:**Docker Desktop 4.51.0 (210443)

Q: Were any error codes or messages observed? If so, what were they?
**A:**During First new site install after the NGINX install DevKinsta reports “Something Bad Happened”.
Within Docker’s MariaDB log file is see the following:
[2025-11-17 12:05:10.174] [error] [ipcMainStep] Error in operation SITE_CREATION, step database: Error: Error (1): UERROR 1045 (28000): Access denied for user ‘root’@‘localhost’ (using password: YES)

Q: Detailed Description of the Problem
**A:**After numerous attempts to import from Kinsta and Create New WordPress site after the NGINX install DevKinsta reports “Something Bad Happened”.
Within Docker’s MariaDB log file is see the following:
[2025-11-17 13:42:06.916] [error] [ipcMainStep] Error in operation SITE_CREATION, step database: Error: Error (1): UERROR 1045 (28000): Access denied for user ‘root’@‘localhost’ (using password: YES)

DockerDesktop, Containers, Images and Devkinsta all seem to be installed properly as per documented instructions. I’ve tried the ‘Retry” button, uninstalling/reinstalling both Kinsta and Docker after clearing previously loaded files) apps, resetting local password, flushing the DNS cache, etc. I’ve. tried everything except changing my DNS settings. Any thoughts to overcome this issue. Thank you

[VladimirM (Vladimir Milosavljević)]

Hello @jackel716 Welcome to Kinsta Community!

Unfortunately, we’ve seen this happen on occasion and so far we haven’t been able to identify the root cause since it seems to vary between users.

The issue is that somehow the password of the user ‘root’ and the password set in devkinsta_db container are out of sync. There are no simple solutions to this, but please try the steps from this post:

Something bad happened: in create new site

I know I am a bit late to the party, but just in case someone else is having trouble with this specific problem the following might be a solution: In my case the root password wasn’t set, so I just had to set it manually in docker. The following steps is how I fixed it. Open docker desktop and navigate to “Containers” Open the devkinsta_db container Navigate to the inspect tab Find the Config section Copy the root password under the config section; it should something like this: "Config": { …

If you need clarifications please let me know. Once you try these steps, test again and let me know if that works.

Kind regards