I have downloaded and installed DevKinsta, if I create a new empty site everything works perfectly, but if I want to download locally a site hosted in my MyKinsta account it does not allow me to log in. “Cant’t find user with this email/password” but if I click on “Create myKinsta Account” and log in with the credentials I can enter the dashboard without any problems. Can anyone help me?
I am sorry to hear that you are having issues with DevKinsta. I am keen to resolve this issue together.
Can you please provide the following?
Docker Desktop Version
Can you also send us a copy of your main.log file so that we can check it further and know better what’s causing the issue.
Looking forward to your response.
DevKinsta Version > 126.96.36.19961
OS Version > Windows 11 Enterprise - Version 22H2
Docker Desktop Version > v.4.26.1
Where can I find the main.log file? Sorry, I don’t know where to find it.
Here’s how you can view and obtain the main.log file.
Here it is!
Thanks for the directions!
Hey @chiara ,
can you please send me via DM what email address you are using when logging into DevKinsta to pull the site?
Hi Alessandro, thanks for your help! I solved the problem by deactivating the VPN
that’s great news! Thank you for giving us an update
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