I have downloaded and installed DevKinsta, if I create a new empty site everything works perfectly, but if I want to download locally a site hosted in my MyKinsta account it does not allow me to log in. “Cant’t find user with this email/password” but if I click on “Create myKinsta Account” and log in with the credentials I can enter the dashboard without any problems. Can anyone help me?
Hi @chiara,
I am sorry to hear that you are having issues with DevKinsta. I am keen to resolve this issue together.
Can you please provide the following?
DevKinsta Version
OS Version
Docker Desktop Version
Can you also send us a copy of your main.log file so that we can check it further and know better what’s causing the issue.
Looking forward to your response.
Hi @merineth,
DevKinsta Version > 2.12.1.8461
OS Version > Windows 11 Enterprise - Version 22H2
Docker Desktop Version > v.4.26.1
Where can I find the main.log file? Sorry, I don’t know where to find it.
Thanks!
Hello 
Here’s how you can view and obtain the main.log file.
main.log (removed)
Here it is!
Thanks for the directions!
Hey @chiara ,
can you please send me via DM what email address you are using when logging into DevKinsta to pull the site?
Regards,
Alessandro
Hi Alessandro, thanks for your help! I solved the problem by deactivating the VPN
Hi Chiara,
that’s great news! Thank you for giving us an update 
Regards,
Alessandro
This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.