DevKinsta successfully downloads the staging site and errors out as soon as Downloading Remote Site completes 100%. Please help. Attaching screenshot for reference.
I am using Import from Kinsta option on Create new Site screen.
DevKinsta successfully downloads the staging site and errors out as soon as Downloading Remote Site completes 100%. Please help. Attaching screenshot for reference.
I am using Import from Kinsta option on Create new Site screen.
Can you let us know which version of DevKinsta you’re using, your OS and version, and attach the main.log
file from here? (in a DM preferably)
Also, can you please DM the hostname of your staging environment, so we can check out the server?
Best regards,
Zach
Hi there Akshat welcome to our community!
About that DM issue, most likely it’s due to that Zach’s user public profile is hidden currently (so normal users won’t be able to see the “Message” option to send direct message/DM to him).
Regarding the issue you reported, could you please let us know the following:
As for the main.log
file - once you get it from your local computer , you may want to share to us here (or to me via DM), and please also share the hostname of your Staging environment/site in DM (to help us to check further).
Regards,
Agus
Hi Agus,
DM’d you all the details.
Regards,
Akshat
Hey @Akshat_Kedia , as Agus is off duty he shared the log with me. Can you please:
If this errors again, please share the new logfile with me.
Regards,
Alessandro
Hey @Alessandro I was able to import the site now. Thank you for your help!
That’s really great to hear!
So yeah most likely it was due to your “cache” sub-folder’s permission issue in the staging site (that I also mentioned via DM to you) - and that @Alessandro had to reset the files/folders permission there to fix it
You’re most welcome Akshat!
Regards,
Agus
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