Rsync issues + DK0065 and DK0011 errors

Q: Date/Time this occurred (Provide your time zone also)
A: 2025-01-27 09:56:55.374 EST

Q: DevKinsta Version
A: Version 2.13.4 (2.13.4.8833)

Q: OS Version
A: Sonoma 14.5

Q: Docker Desktop Version
A: 4.37.2 (179585)

Q: Were any error codes or messages observed? If so, what were they?
A: Received error DK0065 while pushing and DK0011 while cancelling the push.

Q: Detailed Description of the Problem
A:

What I am trying to accomplish + Setup details

  • I am attempting to push a local site from DevKinsta to a staging environment on Kinsta. My site is 504MB total right now.
  • The local site does not exist on Kinsta
  • I created a blank staging environment on Kinsta because I am planning on totally overwritting the staging environment

What I have tried so far

  • from the main.log file, it’s clear that its an issue with rsync, so I upgraded rsync to 3.4.1 in case there was a mismatched version
  • Logged out/in to DevKinsta
  • Deleted the Docker containers (twice)
  • Deleted and recreated the staging environment
  • ignoring my .git folder and .gitignore file during the push

What happens

  • The push times out at about 37% percent and throws up the DK0065 error
  • When I cancel the push it throws a DK0011 error
  • The relevant line in main.log seems to be:

[2025-01-27 09:56:45.784] [info] [terminalExec] Unable to find image ‘kinsta/devkinsta_rsync-ssh:1.3.6’ locally

[2025-01-27 09:56:45.788] [info] [ProgressIndicator] { isFailed: false, isOpen: false }
[2025-01-27 09:56:46.317] [warn] [terminalExec] Error: docker: Error response from daemon: failed to resolve reference “docker.io/kinsta/devkinsta_rsync-ssh:1.3.6”: failed to authorize: failed to fetch oauth token: unexpected status from GET request to https://auth.docker.io/token?scope=repository%3Akinsta%2Fdevkinsta_rsync-ssh%3Apull&service=registry.docker.io: 401 Unauthorized.
See ‘docker run --help’.

It seems like Docker can’t see rsync, and that’s what’s causing the process to timeout.

Please let me know if I need to send the entire mail.log file. Thanks in advance for your help!

Hi @joshuacallandret

Welcome to the Kinsta Community!

To conduct further testing, please try creating a new default WordPress site locally using DevKinsta and then temporarily pushing it to Kinsta’s staging environment. This approach will help us determine whether the failure is related to the connection between DevKinsta and Kinsta or to the data being pushed from your existing site via the Rsync action.

Let us know how it goes.