Something bad happened - Creating MYSQL Database

[Niall]

Q: Date/Time this occurred (Provide your time zone also)
A: UK 18:16

Q: DevKinsta Version
A:Latest download today

Q: OS Version
A: Intel Mac

Q: Docker Desktop Version
A: Latest version downloaded today

Q: Were any error codes or messages observed? If so, what were they?
A: Something bad happened - Creating MYSQL Database

Q: Detailed Description of the Problem
A: Encountering the above error when trying to Create Wordpress Website.

[2026-05-15 17:43:31.918] [info] [getApp] Main Process: getting app directly from electron
[2026-05-15 17:43:31.995] [info] [logs] Get config
[2026-05-15 17:43:32.150] [info] [utils/os] Trying to retrieve OS from settings storage…
[2026-05-15 17:43:32.150] [info] [utils/os] OS not found in settings storage. Retrieving from the system…
[2026-05-15 17:43:32.151] [info] [utils/os] Storing OS in settings storage
[2026-05-15 17:43:32.175] [info] [utils/os] OS.type: darwin
[2026-05-15 17:43:32.175] [info] [dockerClient/getClient] Create new Docker client. IsWindows: false, isLinux: false
[2026-05-15 17:43:32.285] [info] App is ready!
[2026-05-15 17:43:32.286] [info] [createWindow] Creating main window
[2026-05-15 17:43:32.286] [info] [main.dev.ts] Set default configuration
[2026-05-15 17:43:33.280] [info] [createWindow] Setup main window
[2026-05-15 17:43:33.329] [info] [createWindow] Loading file: /Applications/DevKinsta.app/Contents/Resources/app.asar/index.html
[2026-05-15 17:43:33.390] [info] [watchdocker] Start monitoring docker containers’ events
[2026-05-15 17:43:33.981] [info] [getApp] Renderer Process: getting app from IPC channel
[2026-05-15 17:43:33.984] [info] [ipc/getApp] returning app info
[2026-05-15 17:43:34.178] [info] [logs] Get config
[2026-05-15 17:43:34.342] [info] [checkSiteHosts] Check site hosts
[2026-05-15 17:43:34.354] [info] [main.dev.ts] Show main window
[2026-05-15 17:43:34.374] [info] [dockerClient/isReady] Check if Docker client is ready
[2026-05-15 17:43:34.375] [info] [utils/os] OS.type: darwin
[2026-05-15 17:43:34.375] [info] [dockerClient/getClient] Create new Docker client. IsWindows: false, isLinux: false
[2026-05-15 17:43:34.424] [info] [dockerClient/isInstalled] Check if Docker is installed
[2026-05-15 17:43:34.450] [info] [setHostIp] Set host ip
[2026-05-15 17:43:34.534] [info] [checkPorts] Settings ports: {
nginxSettings: {
ports: { http: ‘80’, https: ‘443’ },
protocol: { http: false, https: false },
autoPort: true,
topLevelDomain: ‘.local’
}
}
[2026-05-15 17:43:34.534] [info] [dockerUtil/isContainerExists] Check if ‘devkinsta_nginx’ container exists
[2026-05-15 17:43:34.540] [info] [dockerUtil/startContainer] Start ‘devkinsta_nginx’ container
[2026-05-15 17:43:34.540] [info] [dockerUtil/getContainer] Get ‘devkinsta_nginx’ Docker container
[2026-05-15 17:43:34.540] [info] [dockerUtil/getContainerStatus] Check container status. containerId: devkinsta_nginx
[2026-05-15 17:43:34.540] [info] [dockerUtil/getContainer] Get ‘devkinsta_nginx’ Docker container
[2026-05-15 17:43:34.582] [info] [isPortUsed] port: 80
[2026-05-15 17:43:34.583] [info] [isPortUsed] isPortUsed true
[2026-05-15 17:43:34.583] [info] [isPortUsed] port: 443
[2026-05-15 17:43:34.584] [info] [isPortUsed] isPortUsed true
[2026-05-15 17:43:34.584] [info] [portSelector/checkContainerPorts] Port check results: {
isRunningOnDefaultHTTP: true,
isRunningOnDefaultHTTPS: true,
isHttpUsed: true,
isHttpsUsed: true,
shouldUsePortHttp: false,
shouldUsePortHttps: false,
useRandomHttp: false,
useRandomHttps: false,
containerPortsInspect: {
containerPorts: ‘{“443/tcp”:[{“HostIp”:“0.0.0.0”,“HostPort”:“443”},{“HostIp”:“::”,“HostPort”:“443”}],“80/tcp”:[{“HostIp”:“0.0.0.0”,“HostPort”:“80”},{“HostIp”:“::”,“HostPort”:“80”}]}’,
check: false
}
}
[2026-05-15 17:43:34.585] [info] [checkPorts] Check results: { checkResultHttp: ‘NONE’, checkResultHttps: ‘NONE’ }
[2026-05-15 17:43:34.585] [info] [checkPorts] Ports after check: {
ports: { http: ‘80’, https: ‘443’ },
protocol: { http: false, https: false },
autoPort: true,
topLevelDomain: ‘.local’
}

[jackirish (Jack I.)]

Hi @Niall ! Welcome to the Kinsta community.

Can you please do the following:

• Quit DevKinsta entirely.
• Delete all containers from Docker (but not images or volumes).
• Start DevKinsta again, and attempt to recreate the site.

If that fails, please DM @Andrew , @merineth , @Adrian_L , @VladimirM , and myself with the main.log file from the creation attempt: Troubleshooting - Error Codes - Kinsta® Docs

Please make sure to send the log file to all of us; otherwise further troubleshooting may be delayed.

[Andrew]

Hi @Niall,

Thank you for sending us the main.log file from your DevKinsta installation! I have reviewed the log file and I am seeing the following error occurring during the site creation process:

ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: YES)

This is indicating that the password for the MySQL root user maybe out of sync, and the incorrect password is trying to be used during the site creation process.

Our team has seen a similar error before, and a solution to try can be found at the link below:

Error at creating MySQL

Thank you. Our team dig more through the main.log, it looks like the database (MariaDB) password is successfully reset on each startup. Possible that when trying to authenticate, it still tries with some old password. To continue troubleshooting, you could try to manually login to MariaDB using Docker. To do this: Open Docker Desktop while DevKinsta is running Select devkinsta_db container and attach a shell to it (see picture below) [image] In the shell, log in with mysql: mysql -u r…

Please give these steps a try to see if it helps resolve the error you are seeing.

If you continue to experience any issues or have any questions however please don’t hesitate to reply. We are happy to help!

Take care!