DevKinsta / Docker stopped working and won't restart

DevKinsta Bug Reports
1

Q: Date/Time this occurred (Provide your time zone also)
A: [2025-03-12 10:39:49.500]

Q: DevKinsta Version
A: Can’t check because it no longer opens

Q: OS Version
A: Windows 11

Q: Docker Desktop Version
A: Can’t check because it no longer opens

Q: Were any error codes or messages observed? If so, what were they?
A: [2025-03-12 10:39:49.500] [error] Error: Command failed: docker info
‘docker’ is not recognized as an internal or external command,
operable program or batch file.

Q: Detailed Description of the Problem
A: DevKinsta & Docker crashed this morning. Neither will reopen. DevKinsta gets stuck on “Starting Docker”

2

Hi @Stuart ! :waving_hand: Welcome to the Kinsta Community.

Can you please check and make sure that Docker is added to the system PATH environment variable?

You’ll need to add these two paths:

C:\Program Files\Docker\Docker\resources\bin
C:\ProgramData\DockerDesktop\version-bin

The way to add it to the system environment variables is:

  1. Press the Windows key or click on the Start Menu
  2. Type env, and the search should show a menu item called Edit the system environment variables; open that window
  3. In that window near the bottom, click the button labeled Environment variables
  4. In the lower box called System variables, select Path and click Edit.
  5. Click New to add a new path, to add both of the paths listed above
  6. Select OK to save the setting.

And then please try to launch DevKinsta again.

3

Hi, thanks for your reply.
I ended up having to reinstall Docker - all seems to work okay now.

4

Hi Stuart!

Thank you for your reply and update! :smiley:
Glad to hear that all seem to be OK now after you reinstalled Docker! :+1:

I will close this thread now. Feel free to open new thread if there’s any new case/issue and we will be happy to help/assist :folded_hands:

Best regards
Agus Utomo