Q: Date/Time this occurred (Provide your time zone also) A: 8th April 2026
Q: DevKinsta Version A: 2.1.3.6
Q: OS Version A: macOS Tahoe 26.4
Q: Docker Desktop Version A: v4. 68.0
Q: Were any error codes or messages observed? If so, what were they? A: Importing/Exporting failed “Something Bad Happened“
Q: Detailed Description of the Problem A: When Importing/Exporting failed “Something Bad Happened“ error appears. When I had sites downloaded to DevKinsta opening them changed them to Custom Sites and was unable to login.
I’ve also tried a complete deletion and reinstallation of both DevKinsta and Docker. Also tired an older version of Docker. All started after the most recent Docker update.
After a recent Docker Desktop update on macOS, DevKinsta is no longer mounting the site files correctly inside the containers.
Docker itself is working as expected — all containers (nginx, fpm, db, etc.) are running successfully — however, the WordPress site directory is not being mounted (the /app path is missing entirely in the nginx container).
As a result, NGINX has no site files to serve and the site returns a 404 error.
Recreating sites does not resolve the issue, and inspecting the container shows that only partial mounts exist (e.g. /www/kinsta/public, /kinsta, etc.), but no mount for the actual application root.
This suggests a compatibility issue between DevKinsta and the current Docker Desktop configuration (possibly related to VirtioFS, file sharing, or the VM backend introduced/changed in the recent update).
Thank you. I also tried uninstalling Docker 4.6.8.0 and reinstalling prior versions. The same error appeared. Both applications have full access etc so it isn’t a permissions problem.
Thank you for reaching out to us, and welcome to the community forums. I am sorry to hear you are also experiencing this issue. We are continuing to investigate into the root cause of this issue since the Docker update.
However, if you could direct message me the main.log file from your DevKinsta installation that may help provide us more details about the cause of the issue. This information will help us during our investigation.
You may find this log file under %userprofile%\AppData\Roaming\DevKinsta\logs on Windows.
Thank you for direct messaging me with the main.log file from your DevKinsta installation. After reviewing the log I am seeing an error indicating the following issue:
Error (1): UERROR 1045 (28000): Access denied for user ‘root’@‘localhost’ (using password: YES)
This is indicating that the password being used to establish a connection to the database by the root user maybe out of sync.
We have seen this issue occur before, and do have steps you may try to resolve it. Below is a link to a post from my colleague, Vladimir, that goes step by step about how to reset this password:
Please let us know if this helps resolve the issue for you.
If you do continue to experience any issue however please don’t hesitate to let us know. We are standing by and happy to further assist you.
I am sorry to hear that you continue to have such issues. I checked the most recent main.log file you shared with Andrew and saw this specific error message. The solution that Andrew shared above typically fixes such an error.
[2026-04-10 13:16:16.738] [error] [ipcMainStep] Error in operation SITE_CREATION, step database: Error: Error (1): UERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: YES)
Could you please share the latest main.log again? I would like to check if the database access error persists or if there’s a new issue causing the Pull site action to continue failing.
