The thumbnail is blank. In the HTTP case, when the site is opened, it displays 502

DevKinsta Bug Reports
1

Q: Date/Time this occurred (Provide your time zone also)
**A:**2025/4/3

Q: DevKinsta Version
**A:**Latest version

Q: OS Version
**A:**Windows 11

Q: Docker Desktop Version
**A:**Current version: 4.29.0 (145265)

Q: Were any error codes or messages observed? If so, what were they?
A:

Q: Detailed Description of the Problem
**A:**The site has been established, but the thumbnail is blank. In the HTTP case, when the site is opened, it displays 502. In the HTTPS case, the URL is https://testdemo.local/ The webpage may temporarily be unreachable, or it may have permanently moved to a new URL.

2

Hello @octoberer :waving_hand:

Welcome to Kinsta community!

Can you please share your main.log file so we can check the errors? You can obtain it like this.

Kind regards!

3

[2025-04-03 14:31:37.452] [info] [getSiteMailbox] 1 emails retrieved. for domain panda.local
[2025-04-03 14:31:37.483] [info] [useMailhog] Mail socket opened.
[2025-04-03 14:31:37.570] [info] [containerExec] Command ‘cd /www/kinsta/public/panda && wp --allow-root --skip-themes --skip-plugins core version’ on devkinsta_fpm finished with exit code 0
[2025-04-03 14:31:37.570] [info] [checkWpVersion] site’s current version 6.7.2
[2025-04-03 14:31:37.571] [info] [checkWpVersion] site’s stored version 6.7.2
[2025-04-03 14:31:37.571] [info] [checkWpVersion] containerExec response test true
[2025-04-03 14:31:37.741] [info] [containerExec] Command ‘cd public/panda && wp --allow-root --skip-themes --skip-plugins db size --size_format=b --url=http://panda.local’ on devkinsta_fpm finished with exit code 0
[2025-04-03 14:31:37.766] [info] [containerExec] Command ‘wp --allow-root --skip-themes --skip-plugins core is-installed --path=/www/kinsta/public/panda’ on devkinsta_fpm finished with exit code 0
[2025-04-03 14:31:37.767] [info] [useWordpressCheck] panda is a wp site, setting it to WP.
[2025-04-03 14:31:40.171] [info] [deactivateSite] Deactivating site panda.
[2025-04-03 14:31:40.172] [info] [dockerUtil/getContainer] Get ‘devkinsta_nginx’ Docker container
[2025-04-03 14:31:40.177] [info] [watchDocker] Container: devkinsta_nginx, status: exec_create: /bin/sh -c sed -i ‘/^.error_log.$/a \ \ return 404 “Site stopped by DevKinsta”;’ /etc/nginx/sites/panda.conf
[2025-04-03 14:31:40.181] [info] [watchDocker] Container: devkinsta_nginx, status: exec_start: /bin/sh -c sed -i ‘/^.error_log.$/a \ \ return 404 “Site stopped by DevKinsta”;’ /etc/nginx/sites/panda.conf
[2025-04-03 14:31:40.199] [info] [watchDocker] Container: devkinsta_nginx, status: exec_die
[2025-04-03 14:31:40.201] [info] [containerExec] Command ‘sed -i ‘/^.error_log.$/a \ \ return 404 “Site stopped by DevKinsta”;’ /etc/nginx/sites/panda.conf’ on devkinsta_nginx finished with exit code 0
[2025-04-03 14:31:40.202] [info] [restartNginx] Restarting nginx service
[2025-04-03 14:31:40.346] [info] [watchDocker] Container: devkinsta_nginx, status: exec_create: nginx -s reload
[2025-04-03 14:31:40.348] [info] [watchDocker] Container: devkinsta_nginx, status: exec_start: nginx -s reload
[2025-04-03 14:31:40.369] [info] [watchDocker] Container: devkinsta_nginx, status: exec_die
[2025-04-03 14:31:40.423] [info] [dockerUtil/getContainer] Get ‘devkinsta_fpm’ Docker container
[2025-04-03 14:31:40.424] [info] [isWpSite] Checking if panda is a Wordpress site
[2025-04-03 14:31:40.424] [info] [ViewSite] checking site unread emails
[2025-04-03 14:31:40.425] [info] [getSiteMailbox] Update site mailbox with API query: search?kind=containing&query=panda.local
[2025-04-03 14:31:40.430] [info] Response: 200 OK

4

2025-04-03_15-09-26
2025-04-03_15-09-261920×1009 54.2 KB

5

Is that the whole main.log? It might be better to provide the file if possible.

Thank you!

6

Any new update sir @octoberer?