DevKinsta Cannot access db info to continue to setup WordPress site

Greetings,

I’ve successfully set up DevKinsta with Docker. However, I cannot proceed to next step in setting up Wordpress. I get to this stage.

Then click continue to this page.

Then once I click Let’s Go to this page.

Where do I obtain the db info to get past this section? It always returns this response.

Hello @jackel716 :waving_hand:

Is this happening after you implemented the solution that I posted here?

If it is, there still might be issues with the root user and you might need to take a longer workaround to resolve this, I’ll provide the steps.

Yes. I cannot find the correct db info to get pass this screen.

Thanks for writing back.

Sorry for not explaining, my point is that you shouldn’t be going through this set up, DevKinsta should do this for you.

Can you please try the following:

visit http://127.0.0.1:15200/

This should open your localhost adminer. Let me know if you are logged in (you probably won’t be). If you aren’t try to login with the password you obtained from the steps above and let me know what error do you get.

Entering this takes me too..

Still cannot access or have correct credentials.

Still cannot access, even with password.

However, my local site host is: http://led611.local:51368/

I hope this information helps.

How do I dm you? I could share my DevKinsta db settings.

Hello @jackel716 :waving_hand:

First, I would like to say that I apologize for the delayed reply. We don’t provide real-time support in the forum, but we have less coverage for personnel that handles these threads this week.

In regards to the issue, it is as I feared. It’s not just the password it’s permissions. You need to alter permissions for your rot user to have access with any localhost IP used.

This should resolve the issue:

GRANTING PRIVILEGES TO ‘root’ USER

Please execute the following commands from the Terminal/Command line one by one:

1. docker exec -it devkinsta_db bash

2. mysql -u root -p

(enter the password you found in previous steps in devkinsta_db inspect)

3. GRANT ALL PRIVILEGES ON *.* TO ‘root’@‘%’ IDENTIFIED BY ‘the password you created’ WITH GRANT OPTION;

4. exit

5. exit

Try logging in to http://127.0.0.1:15200/. If you don’t get errors than it means the issue was resolved. Try creating a new site and it should be ready to go (without the WP install process).

Let me know how it goes :+1:

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@VladimirM thank you for these detailed replies – I know the community forum is spread thin, but I wanted to acknowledge that the combination of this and a previous comment resolved our inability to create and use sites in DevKinsta.

Essentially, we followed your instructions from these two comments:

  1. Error at creating MySQL - #31 by Adrian_L
  2. DevKinsta Cannot access db info to continue to setup WordPress site - #7 by VladimirM

Now, our team member is back up and running.

It’d be terrific to see this on an officially supported DevKinsta doc for future reference. Let me know if that ever happens.

Sorry, but it appears that your recommendation has taken me back to where we started

Try logging in to http://127.0.0.1:15200/ is not found. Any thoughts!

Hello @jackel716 :waving_hand:

I’m sorry to hear that you’re still experiencing issues. This sounds like the steps weren’t done in the correct order or that another issue simply interferred. I’m sorry to say that that can happen. I personally, had to redo the following steps 3 times to get it to work.

The article I’m sharing now is a complete guide into resolving the issue.

I understand it’s a lengthy process, but please take your time to do all steps from the top and let me know if it works. If it doesn’t, please provide your main.log so I can recheck it.

Kind regards!

I’ve tried your suggested solution three times to no avail as it keeps getting stuck at step 5.

I just continue to receive errors after that point. Any thoughts?

Hello Vladimir,

I’ve tried your suggested solution three times to no avail as it keeps getting stuck at step 5.

DevKinsta-Bug-Reports-Kinsta-Community-11-20-2025_06_54_AM

DevKinsta-Bug-Reports-Kinsta-Community-11-20-2025_06_54_AM2832×1478 288 KB

Screenshot 2025-11-20 at 6.51.44 AM

Screenshot 2025-11-20 at 6.51.44 AM2530×1443 310 KB

I just continue to receive errors after that point. Any thoughts?

I’ve also attached the main log for your review. Thank you so much.

Best regards,

Ron Hill

main.log (redacted)

Did you confirm that the devkinsta_db container is stopped and that devkinsta_reset_mariadb_root container is runnung?

Yes I did still no get to wordpress site. It always takes me to this screen..

Then this screen.

Then when I click Let’s Go.

This is a screenshot of my db.:backhand_index_pointing_down:through DevKinsta. What information goes above :backhand_index_pointing_up:

Sorry, but it still will not let me pass this gate. Any thoughts?

Thank you!

Thank for writing back @jackel716 :waving_hand:

Yes, that shows that the permissions aren’t correctly set for ‘localhost’ and tables aren’t being created. You shouldn’t try to complete the setup since it’s not going to work.

Can you please take a screenshot of your containers in Docker Desktop? Like this:

Hello Vladimir,

Thank you for getting back to me. Here is the docker container screenshot. :backhand_index_pointing_down:

Please let me know if you need anything else.

Looking forward to your response.

Thank you,

Ron
@jackel716

Great :+1:

That looks correct. Please click to stop devkinsta_db.

Then go to terminal and repeat the steps:

docker run --name devkinsta_reset_mariadb_root -v devkinsta_db_data:/var/lib/mysql/ -d mariadb:10.5.5 mysqld --skip-grant-tables

Go back to docker desktop and stop devkinsta_db.

Make sure that new container devkinsta_reset_mariadb_root is running.

Click on devkinsta_reset_mariadb_root and go to ‘Exec’.

Run the following command: mysql -u root -p. It will prompt you for a password but just press Enter.

Run the following commands one by one:

(Replace ENTER_THE_NEW_PASS_HERE with a password of your choosing and remember it/copy it for later use.)
USE mysql;
FLUSH PRIVILEGES;
ALTER USER 'root'@'localhost' IDENTIFIED BY 'ENTER_THE_NEW_PASS_HERE';
FLUSH PRIVILEGES;

If you are able to get to this step, please continue with the rest of the steps as per the article I shared.

Hey Vladimir,

Tried several times and always get stuck on this screen and progress.

It’s sad to think that this process has been so repetitive, over and over again - that I’m beginning to feel that this DevKinsta app does not like me or my computers. I would really like to use this tool especially since I’m a Kinsta customer.

I would like to try this one more time. However, my son who is familiar with databases has offered his assistance to overcome my lack of technical skills to implement this correctly. Could you lay out from the top what he has to do to correct this issue once and for all. Please advise if you require anything else on my end. Thank you so much.

Best wishes,

Ron @ jackel716

Best wishes,

Hello :waving_hand: @jackel716

The issue is that your command is mysql -u -p and it should be mysql -u root -p

Change that in your command, use the password you set before and continue with the steps it should be OK.

I understand it’s a lengthy and repetitive process, but I’m sure if you stick to it by the end it will be resolved. :+1:

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Hello Vladimir,

Yes, Sir! You were absolutely correct. :+1:

Many thanks for your patience. You’re the MAN! :wink:

1 Like