DevKinsta doesn't list my sites

Q: Date/Time this occurred (Provide your time zone also)
A: 2023-01-17 12:55 (Europe/Stockholm GMT+1)

Q: DevKinsta Version
A: 2.9.0

Q: OS Version
A: Ubuntu 22.04

Q: Docker Desktop Version
A: Docker version 20.10.22, build 3a2c30b (Not docker desktop)

Q: Were any error codes or messages observed? If so, what were they?
A: [2023-01-17 11:55:29.711] [info] [KinstaLoginForm] logging in to my.kinsta
[2023-01-17 11:55:29.712] [info] [getSshKey] Loading ‘devkinsta_fpm’ container
[2023-01-17 11:55:29.712] [info] [dockerUtil/getContainer] Get ‘devkinsta_fpm’ Docker container
[2023-01-17 11:55:29.938] [info] [containerExec] Command ‘test -f /tmp/.ssh/ && echo “ok”’ on devkinsta_fpm finished with exit code 0
[2023-01-17 11:55:29.938] [info] [getSshKey] Replacing and setting permissions for ssh key
[2023-01-17 11:55:30.138] [info] [containerExec] Command ‘cp -R /tmp/.ssh /root’ on devkinsta_fpm finished with exit code 0
[2023-01-17 11:55:30.270] [info] [containerExec] Command ‘chmod 700 /root/.ssh && chmod 644 /root/.ssh/ && chmod 600 /root/.ssh/id_rsa’ on devkinsta_fpm finished with exit code 0
[2023-01-17 11:55:30.270] [info] [getSshKey] Read public ssh key
[2023-01-17 11:55:30.446] [info] [containerExec] Command ‘cat /root/.ssh/’ on devkinsta_fpm finished with exit code 0
[2023-01-17 11:55:31.115] [error] [user/token] failed to encrypt user token. Error while decrypting the ciphertext provided to safeStorage.decryptString. Encryption is not available.

Q: Detailed Description of the Problem
A: I seem to get logged in in the app, the settings says that I’m logged in and links to my my.kinsta page. But my sites are not listed when I go to import. Shows the default “No sites created” view instead

Hey @johannes_ruuska,
we are investigating this on our side as well but in the meantime, can you please try to log out and log in again? When done, does the error still persist?



Hi @Alessandro ,
I have tried to log out and back in a few times today and the problem is still there.
Sometimes the login screen gets stuck with the loading indication button but sometimes not.
Other than that it’s always the same thing.


Hey @johannes_ruuska,
thanks for your reply!
I’ve reported this issue internally to our devs. While the root cause of this error has not been found yet, they do have some potential areas to investigate.
We’ll update the thread once we know more :+1: