Error when trying to create a new wordpress site - Something bad happened

DevKinsta Bug Reports
1

Q: Date/Time this occurred (Provide your time zone also)
A:
03/01/2025 Jerusalem timezone
Q: DevKinsta Version
A:
2.13.4
Q: OS Version
A:
Windows 11
Microsoft Windows [Version 10.0.22631.4602]

Q: Docker Desktop Version
A:
Docker Desktop 4.37.1 (178610)
Q: Were any error codes or messages observed? If so, what were they?
A:

Q: Detailed Description of the Problem
A:
Something bad happened

Logs:
[containerExec] Command ‘cd /www/kinsta/public/deals365 && wp --allow-root --skip-themes --skip-plugins core version’ on devkinsta_fpm finished with exit code 1
[2025-01-03 14:29:48.264] [info] [checkWpVersion] site’s current version [31;1mError:[0m This does not seem to be a WordPress installation.Pass --path=path/to/wordpress or run wp core download.
[2025-01-03 14:29:48.267] [info] [checkWpVersion] site’s stored version 6.7.1
[2025-01-03 14:29:48.271] [info] [checkWpVersion] containerExec response test false
[2025-01-03 14:29:48.342] [info] [createCertficiate] Certificate created.
[2025-01-03 14:29:48.354] [error] [createCertficiate] Creating certificates failed. UNKNOWN: unknown error, open ‘\wsl.localhost\docker-desktop-data\data\docker\volumes\DevKinsta\ssl\deals365.local.crt’
[2025-01-03 14:29:48.357] [error] [ipcMainStep] Error in operation SITE_CREATION, step webserver: Error: UNKNOWN: unknown error, open ‘\wsl.localhost\docker-desktop-data\data\docker\volumes\DevKinsta\ssl\deals365.local.crt’
[2025-01-03 14:29:48.392] [info] [ProgressIndicator] { isFailed: true, isOpen: false }
[2025-01-03 14:29:48.406] [info] [ProgressIndicator] { isFailed: true, isOpen: true }

Screenshot 2025-01-03 150844
Screenshot 2025-01-03 150844690×377 18.8 KB

2

Hi @365deals! Welcome to the Kinsta community!

I’m sorry to see that you are experiencing this difficulty when creating a new WordPress site in DevKinsta. I understand the importance of resolving this issue so you can create your site as soon as possible!

After reviewing the error log details you shared it appears that DevKinsta is having difficulty with opening a file under the \wsl.localhost\docker-desktop-data path. There is a possibility this might be related to security software running on your system. I would recommend temporarily disabling any security software and then try relaunching both Docker and then DevKinsta to see if that makes a difference. After the site has been created you can then reactivate your security software.

Please let us know if this helps you with resolving the issue so you can create a new site installation.

Best regards

3

Hi Andrew,

I disabled the Security Software. it did not solve the issue.

4

Hello there :wave:

Sorry to hear that this issue persists.

If you were able to create a site before, can you tell me if you’ve made any recent changes? We’ve seen that some users have resolved similar issues by downgrading docker to 4.29 (if that’s not available on Docker site, you can try 4.30).

Let me know if you can try that and if it helps.

Kind regards