I am encountering an issue with DevKinsta after the recent upgrade. Since the update, I have been unable to create a new WordPress site. The process fails during the NGINX configuration step, and the error message simply states “An issue has occurred.”
Here is what I have tried so far:
I ran docker system prune -a to clean up unused Docker resources, but the issue persists.
Restarted DevKinsta and Docker, but without success.
I have attached a screenshot of the error message that appears during the site creation process.
Could you please assist me in resolving this issue? I would appreciate any guidance or support to get DevKinsta functioning properly again.
In an addendum, the following further steps were taken
The recommended steps were followed, including removing all DevKinsta-related containers, volumes and images in Docker. During this process, we confirmed that the devkinsta_db_dat volume, where database information is stored, was saved; restarting DevKinsta did not resolve the issue and we were still unable to create a new WordPress site.
Furthermore, I have checked the DevKinsta logs, but unfortunately no relevant information or errors are recorded in the logs.
Could you please advise on further steps I can take or additional guidance to resolve this issue?
I am sorry to hear that you’re having such issues. For better clarity, can you please provide the following information:
Machine Operating System Version: DevKinsta Version: Docker Desktop Version:
Please also share the DevKinsta raw main.log with me via direct message. Depending on your machine, you may find the main.log at the following default locations:
MAC
/Users/[username]/Library/Logs/DevKinsta/main.log
Windows
Users/[username]/AppData/Roaming/DevKinsta/logs/main.log
We’re very sorry for the inconvenience. Our team is aware of the issue and currently working on it.
The currently available solution is to open Docker, and delete all containers, volumes and images related to DevKinsta. Upon relaunching DevKinsta the updated images will be pulled, the new containers created and the volumes will be recreated. DevKinsta should then be able to launch. This will however result in the loss of all local site’s databases. This means all post/page content, and site configuration of all local sites that exist under your DevKinsta installation will be permanently deleted.
Our development team is looking into additional options to see if there is a way to resolve the issue while preserving data.
One thing you can try however is to delete all containers and images related to DevKinsta within Docker, but preserve the volumes. Then, try relaunching DevKinsta to see if that helps allow it to load. The database information should be preserved as that is stored within the devkinsta_db_dat volume.
Please let us know if this helps! We will also provide another update as soon as possible once we have more details to share regarding this matter.
We appreciate your patience while our team continues to look into solutions.
