Listing disappeared after payment

I have a listing website and everything has been working great. However I just had someone create a listing and after payment went through the listing disappeared before it could be approved. Any ideas of what may have happened? Or if it can be recovered?

Hi @BHamilton! Welcome to the Kinsta community!

Thank you for posting on our forums! I’m sorry to hear that you are having this issue occur on your website. I can certainly understand the frustration and impact having listings disappear on your website would cause. We certainly want to help get you going in the right direction towards a solution!

To clarify, is this issue occurring on a website you host using our managed WordPress hosting service? If it is, please do open a conversation with our Support team in MyKinsta, or by emailing We will be able to better assist you in a verified support session as we will be able to discuss private site details, error information, etc.

Please don’t hesitate to reply if you need any assistance reaching our Support team!

Best regards

Yes it is, thank you. Emailing now

1 Like