Access denied for user 'root'@'localhost' (using password: YES)

DevKinsta Installation
1

Hi everyone!

Trying to import a site from kinsta and I get the “Something bad happened“ error. When checking the logs I see this “Access denied for user ‘root’@‘localhost’ (using password: YES)“.

Tried all suggestions, including uninstalling, re-installing, restarting laptop, everything still same error appears every time.

I am on mac m4, any suggestion on what can I do is more than welcome.

Cannot import site
2

Hi @Constantin Welcome to the Community!

We’d be happy to help you resolve the issue you’re experiencing. To better assist you, could you please provide the following information:

DevKinsta Version:
OS Version:
Docker Desktop Version:

Please also send us the DevKinsta’s main.log file via private message. You can get the main.log file by clicking on the “Reveal log file in File Manager” under the Help and Support page in DevKinsta.

Also, can you please try the alternative fix outlined in the link below?

I will wait for your update.
Thank you.

3

thank you very much @merineth in the meantime I found an alternative solution similar to the one from the link provided, I just logged in the devkinsta_db container and run

ALTER USER 'root'@'172.172.0.2' IDENTIFIED BY 'XXXXXX';FLUSH PRIVILEGES;

This fixed the issue.

4

Hello @Constantin :waving_hand:

I’m glad to hear that you were able to resolve the issue :tada: Thank you for following up with us!