Can't pull site to local

DevKinsta Bug Reports
1

Q: Date/Time this occurred (Provide your time zone also)
A: All the time

Q: DevKinsta Version
A: Not sure where I find this?

Q: OS Version
A: Windows 11

Q: Docker Desktop Version
A: 4.36.0

Q: Were any error codes or messages observed? If so, what were they?
A: “Something bad happened”

Q: Detailed Description of the Problem
A: Every time I try to pull a site to local, it quits with the unhelpful “Something bad happened message”. All the time. Regardless of site. Multiple attempts per site.

2

Hello, Stuart! :wave: Thanks for reaching out.
I hope you are doing well! This is Jovana from the Kinsta Team. :blush:

Can you please provide us with the details from the main.log file or with the actual file, so we can investigate further?
You can check how to view it here.

Please let me know if you need anything else.

Best regards,
Jovana

3

Thanks for your reply.
I’ve just DM’d you a log file.

4

Thank you for that, Stuart.

I have checked the file. Can you please click on the blue left button in the corner and check the Dev Kinsta version?

image
image1281×403 46.1 KB

Thank you!

5

Hi, the version is 2.13.4

6

Hello Stuart,

Apologies for the delay. We have been reviewing the log file but it’s inconclusive, so can you tell me are all sites failing at the same step when you’re trying to pull them? And which step is it? Thanks.

7

Hi,
All sites fail on the first attempt when downloading the files. Sometimes they work with a Retry; often they don’t work after 3 or 4 retries.

8

Hi @Stuart, I’m afraid that the log you shared shows some issues with your DevKinsta+Docker installation. Can you clarify if you have some changes in DevKinsta that haven’t been pushed yet?
If all the data currently stored in DevKinsta is pushed we would recommend the following:

  1. Close DevKinsta entirely (be sure that the process is not running)
  2. Open Docker and remove all its containers. Please note that this will cause all data to be lost, so only proceed with these steps if you have already pushed what you need, and are ready to start from scratch locally.
  3. Reopen DevKinsta and retry.

If the issue persists, I’m afraid the only option is to completely reinstall Docker and DevKinsta.

Regards,
Alessandro.

9

I have tried all of the recommendations made by Alessandro on an Mac with Apple Silicon and continue to encounter the same issue.

It makes no sense to me that clicking “retry” first, erases all of the files and then attempts to reload them from scratch. Why doesn’t it first check to see if files already exist? Wouldn’t that stand a better chance of reaching completion that starting over?

There are also issues with downloading a manual Kinsta and installing from that. The database is not loaded and the wp-config.php file is filled with 84k of gibberish.

10